Fluke Networks Gold Support

Requesting Gold Service

Processes can vary depending on where you are located, but Gold support member service requests take priority at all of our authorized service centers. Please choose your country below to see the quickest way for you to receive your Gold service.

All requests for Gold repair, calibration, loaner units, or accessory replacements must go through Technical Assistance. Please note: You will be asked for your Gold Support membership number and product serial number to verify Gold entitlement.

Ways to contact Technical Assistance

  • For immediate response, call your members-only Gold hotline (it is listed on your Gold membership card or you can log in to My Account to access it).
  • Call the general technical support number
  • Click here to submit a Service request
  • Log in to My Account and submit a New Support Incident
Type of Service Process/What to Expect
Repair

 

  • Technical Assistance will verify Gold membership, repair needs, and loaner entitlement.
  • You will receive an RMA, overnight loaner unit (if applicable), and shipping instructions.
  • Your unit will be repaired with priority first-on-bench service.

 

Calibration or Performance Verification

 

  • Technical Assistance will verify Gold membership.
  • You will receive an RMA and shipping instructions. Note: If a loaner unit is desired, we recommend you schedule your appointment 6 weeks in advance of your required calibration date. Shipping waybills do not require advance scheduling and can be sent immediately.
  • Your unit will be calibrated with priority (<5 day) turnaround.

 

Accessory Replacement

 

  • Technical Assistance will verify Gold membership.
  • If accessory is deemed defective or faulty, the accessory replacement will be ordered and shipped directly to you. Note: In some cases you may be requested to return the faulty/defective accessory prior to shipment of the replacement accessory.