Requesting Fluke Premium Care (FPC) or Gold Service

Requesting Fluke Premium Care (FPC) or Gold Service

Processes can vary depending on where you are located, but member service requests take priority at all of our authorized service centers.

All requests for FPC and Gold repair, calibration, loaner units, or accessory replacements must go through Technical Assistance. Please note: You will be asked for your contact information, model and product serial number(s) to verify coverage.

Ways to contact Technical Assistance in US and Canada

Support for Fluke Networks Products

USA: #1-800-28FLUKE (1-800-283-5853)

[email protected]

Log in to My Account and submit a New Support Incident

Click here to submit a Service request on the web

 

Support For Fluke Industrial Products

USA: #1- (949) 930-2848

[email protected]

Type of Service

Process/What to Expect

Repair

  • Technical Assistance will verify support coverage, repair needs, and loaner entitlement (if applicable), and shipping address.
  • You will receive an RMA for your unit, overnight loaner unit (if applicable), and shipping instructions.
  • Your unit will be repaired with priority at the Service Center.

Annual Factory Calibration

  • Technical Assistance will verify support coverage, models and serial number(s) and shipping address.
  • You will receive an RMA and shipping instructions. Note: If a loaner unit is desired, we recommend you schedule your appointment at least 6 weeks in advance of your required calibration date. Shipping waybills do not require advance scheduling and can be sent immediately.
  • Your unit will be calibrated with priority (<5 day) turnaround through the Service Center.  Expect 1-2 weeks including shipping both to and from the Service Center.

Accessory Replacement

  • Technical Assistance will verify support coverage, models and serial number(s) and shipping address and isolate failure to the component if possible.
  • If a covered accessory that shipped with the kit is deemed defective or faulty, the accessory replacement will be ordered and shipped directly to you. Note: In some cases you may be requested to return the faulty/defective accessory prior to shipment of the replacement accessory.