Fluke Networks Gold Support

Requesting Gold Service

Processes can vary depending on where you are located, but Gold support member service requests take priority at all of our authorized service centers.

All requests for Gold repair, calibration, loaner units, or accessory replacements must go through Technical Assistance. Please note: You will be asked for your Gold Support membership number and product serial number(s) to verify the Gold entitlement.

Ways to contact Technical Assistance

  • For immediate response, call your members-only Gold hotline (log in to My Account to access it).
  • Call the general technical support number
  • Click here to submit a Service request
  • Log in to My Account and submit a New Support Incident
Type of Service Process/What to Expect
Repair

 

  • Technical Assistance will verify Gold membership, repair needs, and loaner entitlement.
  • You will receive an RMA, overnight loaner unit (if applicable), and shipping instructions.
  • Your unit will be repaired with priority at the Service Center.

 

Annual Factory Calibration

 

  • Technical Assistance will verify Gold membership, serial number(s) and shipping address.
  • You will receive an RMA and shipping instructions. Note: If a loaner unit is desired, we recommend you schedule your appointment 6 weeks in advance of your required calibration date. Shipping waybills do not require advance scheduling and can be sent immediately.
  • Your unit will be calibrated with priority (<5 day) turnaround through the Service Center.  Expect 1-2 weeks including shipping both to and from the Service Center.

 

Accessory Replacement

 

  • Technical Assistance will verify Gold membership and isolate failure to the component if possible.
  • If a covered accessory that shipped with the kit covered by Gold Support is deemed defective or faulty, the accessory replacement will be ordered and shipped directly to you. Note: In some cases you may be requested to return the faulty/defective accessory prior to shipment of the replacement accessory.