Wiremap Adapter Troubleshooting - Cable IQ

Cable IQ is reporting failed cable due to opens on the wire map.  This procedure will help determine if the Cable IQ mainframe or the blue wiremap adapter at the far end of the cable is the root cause of the failure.

A known good patch cord is required for this test.

  1. Place the Cable IQ in the AUTOTEST function.
  2. Run the AUTOTEST on a known good patch cord (without the blue wire map adapter connected to the far end of the patch cord).
  3. The display shows "Continue without far end adapter?"  Select Yes.
  4. Select any of the three tests listed below. Press Enter.

  5. The wire map section will be highlighted on the display.  Press Enter.

The wiremap should look like this.

This indicates that the Cabe IQ mainframe is working properly.

    If wiremap is good as above on the Cable IQ mainframe, skip to “To test the blue wire map adapter.”

If the wiremap display looks something like this:

This indicates the Cable IQ mainframe unit may be the cause of the failure, and the Cable IQ will need to be sent into your local service center for repair.

To test the blue cap wiremap adapter.

Place the blue cap wiremap adapter (CIQ-WM) at the far end of the known good patch cord.

Run the Autotest again.

If the wiremap fails?

This indicates the CIQ wire map adapter is the cause of the failure.

A new CIQ-WM will need to be purchased.

*Note If you recieved an error of "Port or cabling short Autotest unavailable" please click here*

Updating the CableIQ to Version 1.80

Cable IQ Version 1.80 is now available for download.  

Version 1.80 Improvements:

  • Cable failing length on some pairs and wire map at 75 meters +/- 5 Meters
  • Improved length measurement on Cat 6 and Cat 6A cables at about 150 Meters
  • Improved performance with USB 3.0 and Windows 10 (tester to PC USB connection)



This is a two step process. You will need to first install the CableIQ Reporter Software on your PC, then connect the CableIQ via the USB to your PC and send the firmware 1.80 update to the CableIQ Qualification Tester.

Installing CableIQ Reporter 2.0
Run the file you just downloaded from above link, and if prompted to, click on Remove.

Updating the CableIQ Firmware
Why not take this opportunity to install new batteries in your CableIQ? If it loses power during the update, it may have to come into one of our service centers. Open your CableIQ Reporter 2.0 Software and connect the CableIQ Qualification Tester to the USB port on your PC. Power on the CableIQ. If this is the first time you have done this, Windows will come up with a message that it has detected a new device. Go ahead and let it install the USB driver. If you do not let the driver install, you will need to uninstall CableIQ Reporter and reinstall it again.

Note:  If you are updating on a PC running Windows 10, you may need to use the following workaround to get the PC to connect to Cable IQ to send the update to the tester.  After the update to version 1.80, you will not need to use these workaround steps to connect the PC to your Cable IQ.

  • Disconnect the USB cable from the Cable IQ tester and turn it OFF (powered off with green button).
  • Close Cable IQ Reporter software.
  • Open the Cable IQ Reporter software.
  • Connect the USB cable and turn the rotary dial on Cable IQ to DISCOVER.
  • Press the green power button on the Cable IQ tester and wait for it to fully boot.
  • Turn the rotary dial to TONE and wait 3-5 seconds.
  • Turn the rotary dial to DISCOVER.

In CableIQ Reporter, click on Utilities > Update CableIQ Software*

*Firmware is a term engineers use to distinguish the difference between software for a PC and software for an instrument. Because most customers are not engineers, we use the term Software for both PC and instrumentation updates.

You will then be issued with the following WARNING>



Even if you think you have already downloaded the results from the CableIQ, why not do it again just to make sure. Please? Go ahead and select the update file from the location you saved it at earlier. 


Click Open to send the update to the CableIQ Qualification Tester. The update process takes approximately 90 seconds.

  • Cable IQ Reporter will show a progress bar when the software update is being transferred to your Cable IQ.  
  • Cable IQ will display "Receiving Update."  When complete, the Cable IQ will install the update.
  • Cable IQ will display "Installing Update" and beep while the installation occurs. When done, the Cable IQ reboots.
  • Cable IQ will display "Update Complete  press any key..." 
  • Press Enter.



CableIQ Reporter Language Selection Shortcut


If you cannot read the menu in Cable IQ Reporter, you may have inadvertently selected a language that is not supported by your Windows operating system.



To correct this, open CableIQ Reporter. On your keyboard, press and hold down ALT then O then L to open the language selection box as shown below.

Then select the third radio button on the left to get it to English. Now click the top button in the dialog box on ??(O) to finalize the selection. 



Verification Qualification and Certification - CableIQ

When you finish a cable installation the customer expects it to work. So do you. That’s why you tested it before delivering it to the customer.

The way you test the installation has a bearing on what kind of warranty you can offer your customer. This article examines three types of test tools, all of which are useful at the right stage of the installation process. But the bottom line is this; if you want to offer a warranty backed by the cable manufacturer, you need to use a certification tool approved by the manufacturer. Anything else puts the sole warranty responsibility upon you.

The three kinds of test tools

Handheld test instruments (better known as test tools) are designed with a variety of focused feature sets for particular fieldwork tasks. They vary tremendously in price, performance, and application. Depending on what task the test tool performs, they can be classified into one of three broad hierarchical groups – verification, qualification, or certification. While some features overlap between test tools as you move up the hierarchical ladder from verification to certification, each group answers a unique question:

Is this cable connected correctly?

Verification tools are often used by network technicians and contractors as a first line of defense for cable troubleshooting. Verification test tools allow you to see if the cable is properly connected.

Can this cable support my desired network technology?

Qualification tools are more sophisticated tools that network technicians use to troubleshoot and qualify cabling bandwidth. Qualification test tools give you the information you need to decide if existing cabling will support your technology requirements like 100BASE-TX, VoIP, Gigabit Ethernet, etc.

Does this cable comply with cabling standards?

Certification test tools answer the question, “Does this cable comply with cabling standards? (e.g. TIA-568-B.1 Category 6 or ISO 11801 2nd Edition Class E)”. These tools are used by commercial datacom installers/contractors and enterprise facility managers, and are required by cabling manufacturers, to ensure new cabling fully meets requirements of cabling standards and the cabling manufacturer’s warranty.

A Closer Look at Verification

Verification test tools perform basic continuity functions (for example., wiremap, toning). These verification test tools sometimes include additional features such as a Time Domain Reflectometer (TDR) for determining length to the end of a cable or to a trouble spot. They may also detect if a switch is connected to the cable under test or check coaxial connections.

Verification tools are simple-to-use low cost tools that are often the first line of defense in finding cabling problems. On the fiber side, a simple Visual Fault Locator (VFL) could be considered a verification tool as it verifies contiguous fiber connections and fiber polarity. 

Figure 1 Verification tools are simple, low-cost devices that check the basic connectivity of the installed links.

A Closer Look at Qualification

Qualification test tools include the functions of verification tools, but go further in their capability. Designed specifically for a network technician, the key function of a qualification test tool is its capability to determine whether the cable under test can transmit or support the signaling of specific network technology. Qualification tools test the cabling to determine whether or not certain network technologies (e.g., 100BASE-TX, VOIP, Gigabit Ethernet) will perform on the cabling system.

For example, lets assume you have two cables of unknown capability. Both cable A and cable B pass the verification wiremap test. However, a qualification test may show that cable A is only capable of supporting 10BASE-T, while cable B is able to support Gigabit Ethernet.
A unique feature of these test tools is the ability to diagnose common cabling problems that may limit the cabling bandwidth a function that goes well beyond the basic continuity tests of verification tools.
Qualification tools are much more powerful than verification tools, and are designed to give even the most novice technician vision to see what speeds existing cabling can support and quickly isolate cabling from network problems. This means network techs can close trouble tickets faster and reduce on-call time. However, qualification tools do not perform certification required by cable manufacturers. 

Figure 2 Qualification tools will tell you what services can be successfully deployed on a given link. This example shows a link suitable for VoIP, 10BASE-T and 100BASE-TX, but unacceptable for 1000BASE-T. 

A Closer Look at Certification

Certification is the most rigorous of all cable testing. Performed primarily by commercial datacom installers, this is the final step required by connectivity OEMs to grant their warranties for properly installed cabling projects. A certification test tool makes many types of measurements across predefined frequency ranges and compares the detailed results to standards set by the Telecommunications Industry Association (TIA) {ANSI/TIA/EIA-568-B.1} or International Standards Organization (ISO) (ISO/IEC 11801 Ed.2). The results from these measurements determine if a link is compliant with a category or Class of cable (for example, category 5e, category 6, Class D). Certification tools are the only tools that provide Pass or Fail information on the cabling, in accordance with TIA or ISO standards. 

Figure 3 Certification tools take very precise measurements on parameters spelled out in TIA and ISO standards. Documented results from a high-accuracy certification tool is the only means of meeting the requirements of manufacturers warranties.

While verification and qualification tools typically test the channel configuration, certification tools are able to also test the permanent link, which is commonly installed by commercial datacom contractors. Additionally, certification test tools commonly support optical fiber test options, provide advanced graphical diagnostics and offer feature rich reporting capabilities. 

Table 1 A Comparison of Verification, Qualification, and Certification Test Tool Functions

Financial implications of choosing the right tool for the job

As explained above, each test tool is designed for a different purpose. If you are a network technician, and have undocumented cabling and need to see if it will support your 100BASE-TX network, a qualification tool is the tool for you.
If you have an existing network and are doing small adds, moves, and changes, or are setting up a temporary network and just need to qualify it for a specific network technology, a qualification tool could be the way to go. If you want to equip a larger number of technicians with a powerful tool for troubleshooting the most common cabling and network problems, then the value of qualification tools is hard to beat.
On the other hand, if you are in a troubleshooting environment, and need to show unequivocally that the link under test is failing category 5e or 6 performance requirements according to TIA or ISO standards, your only choice is a certification tool. If you have a mixture of fiber and copper cabling, and often need to test both, certification tools do that best.
If you are a commercial installer who needs to prove to the building owner that all cabling has been installed correctly, you must certify it. To receive the support and financial security of a manufacturers warranty, certification to TIA or ISO standards is your only option.
The dollars at risk are huge. The final cost-per-link of commercial installation usually averages about $100. For a large 1,000 link installation, this represents a $100,000 project. If the job is a high-bandwidth, category 6 installation, the higher quality cables and terminations typically command a 20% premium.
So an installer has to weigh the options of who should bear the financial risk. Using a certification tool that meets TIA and ISO standards is a requirement for establishing a warranty recognized by the cable manufacturer. Anything else makes the installer liable for the performance of that $120,000 installation. A prudent installer will want the manufacturer standing behind him.

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Cable Installation

Deleting all Autotest Results - Cable IQ

To delete all of the Autotest results stored on Cable IQ at once

  1. Turn on the tester, connect it to the PC using the USB cable provided.
  2. In Cable IQ Reporter, select Utilities > Delete all results in Cable IQ

You will be prompted with a dialog box to confirm.  

When you click Yes, the results will be deleted from the Cable IQ.


You can also delete results on the Cable IQ in the RESULTS menu on the tester, by highlighting the result, then pressing F2.   

The Cable IQ will present a choice to select "Delete Selected Test" or "Delete All Tests."  Use the arrows to make your selection, then press F2 again and the results are deleted.


Windows 10?

If you are running Cable IQ Reporter on Windows 10 and it will not connect to the tester, turn the dial on Cable IQ to DISCOVER, then to TONE for 3 seconds, then back to DISCOVER, and try the steps above again.

Connecting to Cable IQ Reporter to Download Results and Export PDF Reports

Cable IQ Reporter is the Windows-based software used to organize saved results from Cable IQ, and it can be used to generate reports for customers.

To Import test results, connect the USB Cable from Cable IQ tester to your PC.  Click on the red down arrow icon in the top of the Cable IQ Reporter interface and choose Cable IQ.

If it was not successful, you may see this error screen in Cable IQ Reporter even when you have the USB cable connected properly to your Cable IQ tester:

And on the Cable IQ tester display it may say


The PC is searching within itself for the driver...

UPDATE:  Cable IQ Version 1.80 is available. Check your version in SETUP, Version Information.  If you are running version1.60, we recommend you update the software version to 1.80 and try the USB connection after the update before continuing on the steps below. 

Updating the CableIQ to Version 1.80

Cable IQ Reporter was developed for Windows Operating Systems Windows 7 and prior, but it will also work with Windows 8.1 and Windows 10 with these workaround steps (These steps 1-7 apply to Cable IQ Version 1.60 only):

  1. Disconnect the USB cable from the Cable IQ tester and turn it OFF (powered off with green button).
  2. Close Cable IQ Reporter software.
  3. Open the Cable IQ Reporter software.
  4. Connect the USB cable and turn the rotary dial on Cable IQ to DISCOVER.
  5. Press the power button on the Cable IQ tester and wait for it to fully boot.
  6. Turn the rotary dial to TONE and wait 3-5 seconds.
  7. Turn the rotary dial to DISCOVER.
  8. Click the red down arrow (Import) icon in Cable IQ Reporter menu and try the import again.

After the results are imported into Cable IQ Reporter, save the file as the default (.ciq) project file type.

Click the PDF button to export PDF reports. 

The process will allow you to export all or export selected results, and it will prompt you to save the PDF report.

After the PDF file is saved, you may either print or email the report to deliver to it to your customer.

Written notes - CableIQ Reporter

On the printed report below, you will “Written notes:”. This is a space for hand writing notes. It is not something you can edit in CableIQ Reporter.

Wire Map result is red but link is "Qualified"

You may well see red numbers on the Wire Map as shown below in CableIQ Reporter Software:

Fluke Networks CableIQ Reporter Screen

And when printed:

CableIQ Red Wire Map

The red numbers seen here on the Wire Map result indicate a split pair.
A split pair would normally result in a Non Qualified result. However, the application test selected here was only Telco. Some Telco tests might be done through normal telephone cords, which show split pair due to the flat construction - but will of course still support a voice connection - so the CableIQ correctly gives the result as "Qualified". It was felt that we should notify the user that a split pair was detected, even though the link is "Qualified".

Wire Map fails on shield - CableIQ

If the reason for non-qualification was due to a wire map shield failure, this could be an issue in the SETUP of the CableIQ. If you are testing a non shielded solution, you will need to ensure the shield test in the SETUP is disabled. Someone else may have enabled it before you.

If the shield test is not disabled when testing UTP cabling, you may see something similar to:



If the CableIQ is set to look for a shield which is not present, the SIGNAL PERFORMANCE can still pass but the Wire Map will fail.

To verify the settings, r
oate the dial on the CableIQ to SETUP. With Autotests highlighted, press ENTER to see:


Here we see that the shield test has been enabled for 1000BASE-T.

To disable it, press F2 then F1 and EXIT to save the setting. 


Rotate the dial back to AUTOTEST and begin testing again.

What parameters are tested with the CableIQ?




Delay Skew

Signal Performance2








Wire Map




1394b S100 (Firewire)






Coax (75 Ω)




1.    Wiremap adapter or remote ID locator required for complete wiremap testing.

2.    Crosstalk, insertion loss (attenuation), and return loss are tested. For 1000BASE-T, ELFEXT (equal-level far-end crosstalk) is also tested.

3.    The test has no length limit, so the length test always passes.

4.    Wiremap for coaxial cable is shield and conductor continuity.