​Challenge:
Headquartered in Dallas, Texas, CompuCom enables its customers to focus on their respective core businesses, while CompuCom handles their technology. Offering managed IT services, integration and consulting, as well as teams specializing in data centers, networks, voice and end-user environments, CompuCom supports more than four million users in North America alone. One of CompuCom's customers, a U.S.-based Top 10 Global Retailer, required a higher standard for fiber optic cable inspection, including faster testing and more comprehensive reporting. In response, CompuCom’s team turned to Fluke Networks.

Results:
As part of its service to this retailer, the CompuCom team maintains three data centers plus one backup bunker, containing nearly 20,000 servers and more than 150,000 cables. The team chose to adopt the Fluke Networks Versiv cable certification platform with a combination of the FI-7000 FiberInspector™ Pro, OptiFiber® Pro OTDR, and CertiFiber® Pro cable loss testing modules to provide easy repairs and upgrades. Since adopting the FI-7000 when it was first launched, the team has dramatically raised the standards in testing and reporting, while also simplifying test result accessibility and management. The FI-7000 enables faster test results, which have saved thousands of dollars each year. Most important, CompuCom's client has been very pleased with the higher levels of speed, quality and reliability made possible with the FI-7000. So much so, that this client now holds other service providers to similar standards.

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Challenge:
Extreme Packets completes cabling projects large and small, providing computer network installation services to universities, businesses, and commercial real estate construction. Since its beginning more than 15 years ago, the company has developed deep expertise in cabling, while keeping long-term client relationships. As it has grown and looked to maintain a competitive edge, Extreme Packets saw an opportunity to excel in two key areas: completing jobs more quickly and establishing a simpler way of managing cable test results for its customers

Results:
Upgrading to the Versiv™ DSX-5000 and LinkWare™ Live has dramatically reduced the time it takes to get to systems acceptance. Extreme Packets has reduced its individual cable certification times by 79%, and with LinkWare Live, the company can share test results with clients as soon as they have been uploaded, saving time and allowing clients to track testing progress. Using Versiv and LinkWare Live, Extreme Packets has significantly reduced overall project completion time by as much as 70%. In many cases, a project that would normally take 12 hours to complete with their old testers now takes as little as four hours to finish.

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Certified Test Technician Training Course

You need to train and certify your existing employees to stay competitive in the installation and certification of high-speed structured cabling systems. Investing in the Fluke Networks Certified Cabling Test Technician™ (CCTT) training and certification program will not only improve installer skills, but also their effectiveness and productivity on the job in testing, certifying and troubleshooting copper and fiber cabling systems.

Click here for more information on the CCTT program.

FI-7000 FiberInspector™ Pro “Getting Started” Training Video

New to the FI-7000 FiberInspector™ Pro?
Learn the basics of operation, including unboxing, set-up, testing and reporting with our free video training courses.

Click here to access.

Gold Support for your FI-7000 FiberInspector Pro allows you to make the most of your FiberInspector Pro purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.

What do you get with Gold Support for your FI-7000 FiberInspector Pro?

Repairs and loaner equipment - If your FI-7000 FiberInspector Pro should fail, we'll deliver a loaner unit via next business day delivery to keep you up and running (Note: The 
FI-1000 Fiber Inspection Video Probe is repair by replacement.  If you have a FI-7000 model that includes the FI-1000 you will get a replacement instead of a loaner). We'll repair your FiberInspector Pro and replace defective accessories that came with your unit at no charge, with "first on bench" priority, and return it to you - all shipping paid by Fluke Networks.

Accessory Replacement - Some accessories are essential to testing and certifying cable. If any accessory that comes with your FI-7000 FiberInspector Pro are qualified as defective or faulty by our technical assistance center, it will be replaced free of charge. Modules are limited to replacement of one set per year, provided they have met the aforementioned criteria.

Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes priority access to our world-class Technical Assistance Center (TAC). Our centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night, to answer complex troubleshooting questions, including GOLD only services such as: Test set-up and instrument configuration, Fiber testing, Test results interpretation. Let us help you get the most out of your FI-7000 FiberInspector Pro and understand the results you are seeing.

Unlimited access to our Knowledge Base - You’ll have an open door to valuable proprietary information we’ve gathered from helping customers over the years. It also includes helpful technical articles written by our experts.

Member Only promotions - Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.

Ensure that you are getting the most out of your FI-7000 FiberInspector Pro with Gold Support Services.