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Cannot connect to LinkWare PC

If you have checked your connections and still cannot connect your Versiv/TFS main frame to LinkWare PC, please ensure you do not have a VPN session/connection open and that you are running the latest version of LinkWare PC. It is possible that the USBLAN driver has not been installed for the USB Port you are connected to on your PC. If this is the case, we just need to force Windows to install it for you - manually. Do not be intimidated, this is quite a simple process.
 
Windows 7 users
  • Click on the start icon in the lower left of your screen
  • Select Devices and Printers to see:

  • Right click USBLAN and select troubleshoot, wait to see:


     
  • Click on Apply this fix
  • Your Versiv/TFS should now be able to talk to LinkWare PC.
     

Check to make sure that TCP Port 22 (SSH/SCP) is not blocked by your PC's firewall.  If it is, make an exception and try the connection again.  TCP Port 22 is needed so LinkWare PC can communicate to Versiv over the USB cable.
 

Windows 8 users

  • Click on the search icon in the upper right and enter Devices and Printers


     
  • Click on Devices and Printers to give:


     
  • Right click USBLAN and select troubleshoot, wait to see:


     
  • Click on Apply this fix

Your Versiv/TFS should now be able to talk to LinkWare PC.


Windows 10 Users

Check to make sure that TCP Port 22 (SSH/SCP) is not blocked by your PC's firewall.  If it is, make an exception and try the connection again.  TCP Port 22 is needed so LinkWare PC can communicate to Versiv over the USB cable.

 

If all drivers are up to date and you still get an error when trying to connect, check the Network Settings within the USBLAN adapter.

From Control Panel, right-click on the Fluke USBLAN adapter and to to Network settings.

 

 

In Network Settings, click Change adapter settings

 

 

Right click on the FlukeUSBLAN adapter and go to Properties

 

 

In Properties, make sure review which protocols are checked.  This will vary depending on what is installed on your PC.  At a mnimum the top 3 shown below must be checked.  If you have any unchecked boxes, try checking them, click OK, and then restart LinkWare PC and try connecting Versiv again.

 

 

What else could it be?

If you recently updated your LinkWare PC version using the Help, Check for Updates function or an automatic prompt from the software, it is possible that the update it applied did not include all the components it needed.  

  • Uninstall the version of LinkWare PC that is not working from your PC.
  • Use Windows 10 if you can.  Make sure that all Microsoft OS updates are applied to the PC.
  • Download the Standalone Install Version of LinkWare PC from the Downloads and Updates page and install it
    (your user account must have Admin rights)
  • Make sure you are using the USB cable that came with Versiv (see below).  A USB power cable may not work well for data transfer. 
  • Try a different USB port, or try installing the Standalone Install Version of LinkWare PC and connecting on a different PC.

Author: Robert Pokorny

Creation Date: 2019-07-19

Last Modified: 2019-07-19