OneTouch™ AT Network Assistant - Enterprise Networking | Fluke Networks

OneTouch™ AT Network Assistant

An automated all-in-one tester for understanding end-user network performance on-site in real-time and through the cloud over time

  • All-in-one: combined copper, fiber and Wi-Fi troubleshooting resolves a broad range of problems with one tool
  • Versatile: dual 10/100/1G copper/fiber Ethernet test ports and an 802.11a/b/g/n/ac Wi-Fi radio for use in multiple environments
  • Fast: one-button automated testing with pass/fail analysis speeds identification of the most common problems in about a minute
  • Easy: standardized network troubleshooting and performance validation empowers technicians of various skill levels to solve more problems with confidence
  • Complete: a comprehensive client view of performance isolates the problem root cause starting from the physical layer, through the network and to server-hosted applications
  • Cloud: automated, cloud-based results trending and performance analytics to troubleshoot intermittent client problems from anywhere using a web-connected device with a browser
  • Discover: automated wired and Wi-Fi discovery and analysis provides visibility into connected devices, key device properties, device interconnections and problems
  • Performance: end-to-end L2/L3 wired and Wi-Fi path performance measurement to a peer or a reflector to validate and document link readiness and SLA compliance
  • VoIP: inline VoIP call monitoring and comprehensive logging simplifies troubleshooting of desktop VoIP problems in real-time without taps or switch mirror ports
  • Capture: wired, Wi-Fi, VoIP and AutoTest packet capture streamlines collaboration and escalation of the most complex issues
  • Versiv™ test platform: expand capabilities by adding new modules as testing needs evolve

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Overview

Troubleshoot copper, fiber optic and Wi-Fi network problems from a client device to cloud-hosted applications and everything in between - even when you are not there. Troubleshoot persistent problems and validate network performance on-site in real-time. Troubleshoot intermittent problems and identify vulnerabilities by automatically uploading results to the cloud for web-based performance trending and root cause analysis.

Network technicians spend 25 percent of their time troubleshooting—taking time away from critical tasks such as deploying new technologies, and optimizing network performance. With most problems requiring an hour or more to solve and 40% requiring escalation, end-user productivity also suffers. Based on a recent Fluke Networks’ study, 72% of IT organizations operate without a standardized troubleshooting process. Making the situation worse is the fact that intermittent problems take more than twice as long to solve, and that staff spends on average five hours a week traveling to and from problem sites. (Read Whitepaper)

When IT organizations standardize the troubleshooting process, technicians of various skill levels can solve more problems and be confident in the resolution.

The OneTouch™ AT Network Assistant

Reduces troubleshooting time by standardizing network troubleshooting:

  1. An All-in-one device for wired and Wi-Fi network analysis and discovery
  2. Unique AutoTest profiles that provide “best practice” troubleshooting methods for novice and expert technicians and identify the most common end user issues in about a minute
  3. Automated test trending and a cloud-based service that deliver long term results analytics and charting for faster identification of intermittent issues – even when technician is away
  4. Enhanced team collaboration through a simple web-remote interface and easy-to-use inline packet capture capability

By improving each step of the process, the OneTouch AT helps novice and expert network technicians solve more problems faster, escalate issues more efficiently and validate performance easily - saving up to a week of time each month.

“As a small team that’s always on the go, we can’t possibly have everything always at hand for network troubleshooting. At least, that’s what I thought until I tried the OneTouch AT. All I can say is ‘wow’ – it really covers everything from basic cable testing to overall network performance on wired, wireless and fiber. So no matter what we face we’re ready.” – Tony Peffley, system/network administrator, Elkhart County

"Black Belt Wireless provides wired and wireless networking support services to a wide variety of clients. The first step in helping to diagnose and solve issues is to use the Fluke Networks One Touch to map and identify problems in the network. This tool is great and takes the place of several tools that would be used to test wire, fiber, wireless and such. Great Job Fluke Networks!"
Douglas R.
Black Belt Wireless
Mason, MI US

Troubleshoot copper, fiber optic and Wi-Fi network problems from a client device to cloud-hosted applications and everything in between - even when you are not there. Troubleshoot persistent problems and validate network performance on-site in real-time. Troubleshoot intermittent problems and identify vulnerabilities by automatically uploading results to the cloud for web-based performance trending and root cause analysis.

Network technicians spend 25 percent of their time troubleshooting—taking time away from critical tasks such as deploying new technologies, and optimizing network performance. With most problems requiring an hour or more to solve and 40% requiring escalation, end-user productivity also suffers. Based on a recent Fluke Networks’ study, 72% of IT organizations operate without a standardized troubleshooting process. Making the situation worse is the fact that intermittent problems take more than twice as long to solve, and that staff spends on average five hours a week traveling to and from problem sites. (Read Whitepaper)

When IT organizations standardize the troubleshooting process, technicians of various skill levels can solve more problems and be confident in the resolution.

The OneTouch™ AT Network Assistant

Reduces troubleshooting time by standardizing network troubleshooting:

  1. An All-in-one device for wired and Wi-Fi network analysis and discovery.
  2. Unique AutoTest profiles that provide “best practice” troubleshooting methods for novice and expert technicians and identify the most common end user issues in about a minute
  3. Automated test trending and a cloud-based service that deliver long term results analytics and charting for faster identification of intermittent issues – even when technician is away

Enhanced team collaboration through a simple web-remote interface and easy-to-use inline packet capture capability

 

By improving each step of the process, the OneTouch AT helps novice and expert network technicians solve more problems faster, escalate issues more efficiently and validate performance easily - saving up to a week of time each month.

“As a small team that’s always on the go, we can’t possibly have everything always at hand for network troubleshooting. At least, that’s what I thought until I tried the OneTouch AT. All I can say is ‘wow’ – it really covers everything from basic cable testing to overall network performance on wired, wireless and fiber. So no matter what we face we’re ready.” – Tony Peffley, system/network administrator, Elkhart County

 

Features

Integrated Ethernet tester for copper, fiber optic and Wi-Fi

Be ready for a broad range of troubleshooting scenarios with the handheld OneTouch AT G2 Network Assistant. The tester incorporates dual copper and fiber optic test ports to facilitate troubleshooting of 10/100/1000Mbps twisted pair and 100/1000Mbps fiber topic Ethernet networks. The dual ports simplify inline packet capture and VoIP monitoring by eliminating the need for mirror ports or Taps. For troubleshooting Wi-Fi networks the OneTouch AT tester incorporates an 802.11ac dual-band Wi-Fi radio with a 3x3 antenna. When connected to both wired and Wi-Fi networks the tester displays test results side-by-side on a single page to aid in problem domain isolation.

Configurable profiles for standardized testing

Use the intuitive touch interface and the Setup Wizard to create test profiles, where a profile is a set of tests tailored to your network, services, and applications. Create simple profiles with only a few tests or advanced profiles consisting of dozens of tests. You can build profiles to accommodate different types of users, devices, locations or technologies. Once created, profiles can be saved for quick and easy reuse later. Create a library of standardized profiles to elevate the troubleshooting know-how of network support staff. Share profiles with other OneTouch AT users. Use profiles to establish best practices for consistent, faster, more productive troubleshooting and network acceptance testing.

Simplify profile creation while learning about the tester’s capabilities by running the Setup Wizard. The wizard simplifies profile creation with step-by-step guided instructions, yes/no prompts, on-screen help and graphical progress indicators. Experienced users can bypass the wizard if desired.

  

Automated one-touch troubleshooting

One Hour of Testing Time in Just One Minute

Test everything defined in a profile automatically with the one-touch AutoTest. The AutoTest progresses from the physical layer of the network, through the wired and wireless infrastructure, to network services and user-defined applications tests. Clear pass/fail and warning indicators highlight potential problems. A top-level pass/fail indicator provides the overall AutoTest status at a glance.

Client view of network performance

Most network trouble tickets start where a client device is connected to the network—where the device could be a PC, tablet, smart phone, IP phone, printer, POS terminal, industrial equipment controller or a medical imager. Troubleshoot common issues—or prove that the network is not the cause—by emulating the client device and measuring network performance.

Infrastructure to application testing

The cause of a network problem can be elusive. Identify the root cause of a problem by measuring and analyzing the performance of the critical network elements: the network cabling, the delivery of Power over Ethernet (PoE), the connection to the nearest switch, the connection to the nearest access point and the performance of key network services and server-based applications.

 

 

 

   

 

Network services testing

Test DHCP server responsiveness. Identify the wired and Wi-Fi DHCP servers and view the offer and acceptance timing and lease information. Test DNS server responsiveness. Identify the wired and Wi-Fi DNS servers and view the DNS lookup time.

Network application testing

Determine if a server-based application is the root cause of a reported problem by measuring availability and responsiveness metrics. Add to the AutoTest profile the performance test appropriate for the application: ping (ICMP), connect (TCP), web (HTTP), file (FTP), multicast (IGMP), video (RTSP) or email (SMTP). Each test is graphically represented on the OneTouch AT home page as an icon. After running the AutoTest, touch a test icon on the home page to get a detailed breakdown of application performance including DNS lookup time, server response time and data rate.

The test results are presented side-by-side for easy wired/Wi-Fi and IPv4/IPv6 performance comparisons. A few examples: ping your WLAN controller, connect to port 2000 on your VoIP call manager, download a page of an application with a web interface, upload or download a file from a server, subscribe to a multicast group, access video content from an on-demand streaming video server or email a text message to your mobile phone.

Local, intranet and internet performance

Understand the performance of network services and server-based applications wherever they are hosted: locally in the datacenter, on a corporate intranet server or on a server reached via the public internet. Create location centric AutoTest profiles by grouping together co-located services and applications. Measure service levels to the different groups to quickly spot problems.

Cloud-based trending

The Trending feature automatically and repeatedly uploads AutoTest results to the cloud for additional analysis. Control the number of AutoTest results uploaded by setting the trending duration and interval. Trending runs automatically once launched, untethering the user from the tester. The user does not need to be present to gather test results; simply launch Trending and leave.Trend results for up to 1 week, or until manually stopped. Long duration testing is invaluable when trying to troubleshoot sporadic, intermittent problems that frequently occur when network support staff is away.

Cloud analytics

Open a OneTouch AT Cloud Service account to view and analyze AutoTest results uploaded via the Trending feature.Correlate network events by viewing multiple test results simultaneously in side-by-side charts.All the test results uploaded during a single Trending session are available for analysis.The number of tests is defined by the complexity of your AutoTest profile and the number of results is defined by the Trending duration and interval.Select one or more of the tests within the trending session to analyze the results.The Cloud Service plots sequential results on a single color-coded chart to simplify analysis over time.Charting makes it easy to see performance irregularities.Zoom permits an even more detailed analysis of the sub-processes that comprise each individual test.

Access the Cloud Service over the web at anytime from anywhere using a web-connected smart device with a web browser.View and analyze results when and where convenient using a PC or smart device.

Basic Cloud Service is free and includes long-term storage of a single trending session.Gold Cloud Service offers long-term storage of multiple trending sessions.Gold Cloud Service is included with Gold Support.

Remote control and file access

Use the built-in RJ-45 management port or optional USB Wi-Fi adapter to remotely control the OneTouch AT and access saved files.Any action that can be performed directly on the OneTouch AT using the touch screen can be performed remotely using a PC, laptop, tablet or smart phone.Manage the OneTouch AT remotely when and where convenient using a device at hand.Minimize the time, expense and inconvenience of traveling to the client location where the problem was reported.Webcam support enables live, remote viewing of the physical environment near the tester.

Remotely control the OneTouch AT and access saved files from the Cloud Service web application.Increase productivity by remotely managing the tester and viewing trended AutoTest results all from a single location. Remote management via the Cloud Service web application also allows traversal of NAT devices, which is very advantageous when troubleshooting outside the office.

Problem avoidance and performance optimization

Cloud trending and analytics let you use the OneTouch AT for proactive problem avoidance and performance optimization.Set a long trending duration – up to one week – and use Cloud Service analytics to identify potential vulnerabilities and performance bottlenecks.In this use model, the OneTouch AT serves as a 24/7 portable network probe and the Cloud Service as the analytics engine.Identify and correct potential network, service or application vulnerabilities before they become problems that adversely impact users. Identify performance bottlenecks and reconfigure the network to optimize end user response time.

The OneTouch AT excels at both “firefighting” - reactive troubleshooting of both persistent and intermittent problems – and daily network management - for proactively avoiding problems and optimizing performance.

Wired network discovery and analysis

Automatically discover copper and fiber-connected devices and key device properties. Select from among fourteen different sorts to obtain different views into the wired network. For example, sort by IPv4 or IPv6 address to identify used and available addresses. Or sort by switch name/slot/port to understand where on the network devices are connected.Sort by discovered problems to quickly identify potential issues.Additional discovery-assisted analysis tools aid with troubleshooting and profile creation.For example, the Multiport Statistics tool provides visibility into switch, router and AP port statistics including speed, duplex, slot, port, VLANs, host count, utilization, discards and errors.The Devices on Port tool provides visibility into the devices connected to an individual switch port.The Path Analysis tool provides a layer 2 and 3 trace route from the OneTouch AT to a target device including time to each hop and SNMP switch and router port statistics.

   
       
   
Wi-Fi network discovery and analysis

Automatically discover Wi-Fi devices and key device properties, including new 802.11ac access point and clients.. Select from among nineteen context-relative sorts to obtain different views into the wireless network. For example, sort by signal strength to troubleshoot Wi-Fi coverage issues.Sort by MAC manufacturer to discover Wi-Fi devices by type and to understand how they are connected relative to SSID, AP and channel.Sort by channel to identify channel spacing and usage problems.Sort by authorization status to find potential security violations.Additional discovery-assisted analysis tools aid with troubleshooting and security enforcement.If a Wi-Fi device is also discovered via Wired Analysis, the Cross Link feature enables one-button toggling between wired and Wi-Fi analysis views.

   
       
   

 

End-to-end path performance measurement

Ensure that newly installed or upgraded wired and Wi-Fi networks meet SLA objectives and are ready for new high-bandwidth applications by measuring end-to-end path performance. Measure throughput, frame loss, latency and jitter between a local OneTouch AT and a remote OneTouch AT peer or a remote LinkRunner reflector. A remote peer provides upstream and downstream results while a remote reflector yields round trip results. Measure performance at rates up to 1 Gbps on copper and fiber networks and 600 Mbps on Wi-Fi networks. A special use model exists that enables testing from the OneTouch AT wired interface to the Wi-Fi interface on the same instrument for testing without a remote.

VoIP analysis

Connect the OneTouch AT inline between an IP phone and the network for real-time troubleshooting and analysis. The VoIP analysis test reveals issues related to PoE, DHCP, TFTP, SIP, and SCCP. The test provides visibility into unencrypted SIP and SCCP traffic to debug VoIP phone problems and quantify the quality of a VoIP call. Simultaneous capture of the VoIP conversation is optional.

 

Packet capture

Capture wired, Wi-Fi, VoIP and AutoTest traffic when a packet-level view is required to solve a complex network or application issue. Filter the traffic to capture what is most important. Export the capture file to a PC for decoding and analysis using protocol analysis software. Capture wired traffic on a single port, on two ports aggregated, or inline between a client device and the network. Inline capture avoids the complexity, time and cost associated with standalone taps or configuring switch mirror ports. Capture Wi-Fi traffic by channel and mode (20 MHz or 40 MHz+).

 

  

Additional OneTouch AT features

Copper and Fiber Optic Cable Testing
Troubleshoot cable performance quickly by measuring twisted pair cable wiremap and length. Use cable identifiers and IntelliTone™ toning to locate and identify cables. Measure the optical power received through fiber optic links. Verify the cleanliness of fiber optic connections by viewing connector end faces with the optional FiberInspector™ USB video probe.

PoE Testing
Verify the successful delivery of PoE with the TruePower™ load test.Emulate an 802.3at (PoE+) class 1-4 powered device and measure power up to 25.5 watts.See the requested and received PoE class, the pair used and the PSE type. Measure PoE voltage unloaded and under load.

Wired and Wi-Fi Connectivity Testing
Understand how a client device connects to the wired infrastructure by testing link negotiation, identifying the nearest switch, and monitoring key switch port statistics.Understanding of how a client device connects to the Wi-Fi infrastructure by testing the link between the client and the nearest access point, identifying the AP name, channel and security type, observing the authentication and association process, and monitoring key AP and network statistics, including roaming details by AP.

Troubleshoot your IPv6 Network
Easily compare and contrast IPv4 and IPv6 wired and wireless network performance by viewing test results side-by-side.

Save Test Results
Save the test results in a report to share with colleagues or outside parties. A report serves as trouble ticket documentation, as a record of historical performance for benchmarking or as a certification report after new infrastructure deployment and turn up. Define which test results to include in the report (AutoTest, Wired Analysis, Wi-Fi Analysis, Tools Settings, VoIP Analysis) and the report format (PDF, XML). Open the results in a spreadsheet for flexibility in results analysis.

Purpose-built for Field Testing
The OneTouch AT is engineered specifically for network support professionals on the go. Useful test and management tools include a web browser, Telnet/SSH client, cable toner, webcam support and optional fiber optic connector inspection camera. The durable platform provides years of reliable operation in tough environments.

Versiv™ platform

Expand testing capabilities by adding new modules to the Versiv platform as testing needs evolve.Available modules include DSX CableAnalyzer™, CertiFiber® Pro OLTS and OptiFiber® Pro OTDR.

 

Models & Accessories

 
Models
Model Number/Name Description
1T-1000

OneTouch AT Network Assistant with the Copper/Fiber LAN option, includes module and test frame, frame carry strap, AC adapter and line cord, wiremap adapter #1, RJ45 coupler, RJ45 patch cable, accessories pouch, carrying case, getting started guide, and resource CD with user manual See Photo, Compare Models

1T-1000 Gold Support:
GLD-1T10001 year of Gold Support for the 1T-1000 OneTouch AT Network Assistant
GLD3-1T10003 years of Gold Support for the 1T-1000 OneTouch AT Network Assistant
1T-1000/GLD

OneTouch AT 1T-1000, plus 1 year of Gold Support (available in the United States only)

1T-1500

OneTouch AT Network Assistant with Copper/Fiber LAN, Packet Capture and Advanced Tests options, includes module and test frame, frame carry strap, AC adapter and line cord, wiremap adapters #1 - #6, RJ45 coupler, RJ45 patch cable, SD card, USB SD card reader, USB flash drive, two 1000BASE-SX SFP fiber transceivers, accessories pouch, carrying case, getting started guide, and resource CD with user manual. See Photo. Compare Models.

1T-1500 Gold Support:
GLD-1T15001 year of Gold Support for the 1T-1500 OneTouch AT Network Assistant
GLD3-1T15003 years of Gold Support for the 1T-1500 OneTouch AT Network Assistant
1T-1500/GLD
OneTouch AT 1T-1500, plus 1 year of Gold Support (available in the United States only)
1T-2000

OneTouch AT Network Assistant with Copper/Fiber LAN and Wi-Fi options, includes module and test frame, frame carry strap, AC adapter and line cord, wiremap adapter #1, RJ45 coupler, RJ45 patch cable, external directional antenna with mounting clip, accessories pouch, carrying case, getting started guide, and resource CD with user manual See Photo, Compare Models

1T-2000 Gold Support:
GLD-1T20001 year of Gold Support for the 1T-2000 OneTouch AT Network Assistant
GLD3-1T20003 years of Gold Support for the 1T-2000 OneTouch AT Network Assistant
1T-2000/GLD

OneTouch AT 1T-2000, plus 1 year of Gold Support (available in the United States only)

1T-3000

OneTouch AT Network Assistant with Copper/Fiber LAN, Wi-Fi, Packet Capture and Advanced Tests options, includes module and test frame, frame carry strap, AC adapter and line cord, wiremap adapters #1 - #6, RJ45 coupler, RJ45 patch cable, external directional antenna with mounting clip, SD card, USB SD card reader, USB flash drive, two 1000BASE-SX SFP fiber transceivers, accessories pouch, carrying case, getting started guide, and resource CD with user manual See Photo, Compare Models

1T-3000 Gold Support:
GLD-1T30001 year of Gold Support for the 1T-3000 OneTouch AT Network Assistant
GLD3-1T30003 years of Gold Support for the 1T-3000 OneTouch AT Network Assistant
1T-3000/GLD

OneTouch AT 1T-3000, plus 1 year of Gold Support (available in the United States only)


Go to the Model Comparison chart under Features for a summary of model differences

 
Bundles
Model Number/Name Description
1T-3000-FI

OneTouch AT 1T-3000, plus FI-1000 FiberInspector™ USB video probe with video probe tips See Photo

1T-3000-FI Gold Support:
GLD-1T30001 year of Gold Support for the 1T-3000 OneTouch AT Network Assistant
GLD-FI1 year of Gold Support coverage for FI-1000 USB Fiber Inspection Video Probe and video probe tips - - Model: OFP-FI and FI-1000
1T-3000-CSA

OneTouch AT 1T-3000, plus ClearSight™ Analyzer Software on CD for decoding packet captures on a Microsoft Windows PC See Photo

1T-3000-CSA Gold Support:
GLD-1T30001 year of Gold Support for the 1T-3000 OneTouch AT Network Assistant
GLD-SW-10001 year of Gold Support Software Maintenance for CSA-1000
GLD3-1T30003 years of Gold Support for the 1T-3000 OneTouch AT Network Assistant
GLD-SW-1000-3YR3 years of Gold Support Software Maintenance for CSA-1000
1T-3000-LRAT2KIT

OneTouch AT 1T-3000, plus LinkRunner™ AT 2000 Extended Test Kit See Photo

1T-3000-LRAT2KIT Gold Support:
GLD-1T30001 year of Gold Support for the 1T-3000 OneTouch AT Network Assistant
GLD-LRAT1 year of Gold Support for one LinkRunner AT
GLD3-1T30003 years of Gold Support for the 1T-3000 OneTouch AT Network Assistant
GLD3-LRAT3 years of Gold Support for one LinkRunner AT
1T-3000-ACK-LRAT2

OneTouch AT 1T-3000, plus Network Tech Troubleshooting Kit with an AirCheck™ Wi-Fi tester and a LinkRunner™ AT 2000 tester See Photo

1T-3000-ACK-LRAT2 Gold Support:
GLD-1T30001 year of Gold Support for the 1T-3000 OneTouch AT Network Assistant
GLD-ACK1 year of Gold Support for one AirCheck Wi-Fi Tester
GLD-LRAT1 year of Gold Support for one LinkRunner AT
GLD3-1T30003 years of Gold Support for the 1T-3000 OneTouch AT Network Assistant
GLD3-ACK3 years of Gold Support for one AirCheck Wi-Fi Tester
GLD3-LRAT3 years of Gold Support for one LinkRunner AT
1T-3000-OFP-QUAD

OneTouch AT 1T-3000, plus an OptiFiber Pro Quad OTDR module, four launch cables (50μm SC/LC, 50μm SC/SC, 9μm SC/LC, 9μm SC/SC), two IBC OneClick cleaners (1.25mm, 2.5mm), and carrying cases. See Photo

1T-3000-OFP-QUAD Gold Support:
GLD-1T30001 year of Gold Support for the 1T-3000 OneTouch AT Network Assistant
GLD-OFP-MOD-Q1 year of Gold Support coverage for OptiFiber Pro Quad Module
1T-1500-LRAT2

OneTouch AT 1T-1500, plus a LinkRunner™ AT 2000 tester. See Photo.

1T-1500-LRAT2 Gold Support:
GLD-1T15001 year of Gold Support for the 1T-1500 OneTouch AT Network Assistant
GLD-LRAT1 year of Gold Support for one LinkRunner AT
GLD3-1T15003 years of Gold Support for the 1T-1500 OneTouch AT Network Assistant
GLD3-LRAT3 years of Gold Support for one LinkRunner AT
1T-1500-2PK

Two complete OneTouch AT 1T-1500 kits. See Photo.

1T-1500-2PK Gold Support:
GLD-1T15001 year of Gold Support for the 1T-1500 OneTouch AT Network Assistant
GLD3-1T15003 years of Gold Support for the 1T-1500 OneTouch AT Network Assistant
 
Options
Model Number/Name Description
1T-WLAN-OPT

OneTouch AT Wi-Fi upgrade option, includes external directional antenna with mounting clip, and option activation instructions (for 1T-1000/1500 models) See Photo

1T-CAP-ADV-OPT

OneTouch AT Packet Capture and Advanced Tests upgrade option, includes wiremap adapters #2 - #6, SD card, USB SD card reader, USB flash drive, two 1000BASE-SX SFP fiber transceivers, and option activation instructions (for 1T-1000/2000 models) See Photo

1T-WLAN-CAPADV-OPT

OneTouch AT Wi-Fi, Packet Capture and Advanced Tests upgrade option, includes external directional antenna with mounting clip, wiremap adapters #2 - #6, SD card, USB SD card reader, USB flash drive, two 1000BASE-SX SFP fiber transceivers, and option activation instructions (for 1T-1000 models) See Photo

1T-2000-MOD

OneTouch AT module only with Copper/Fiber LAN and Wi-Fi options, includes module, wiremap adapter #1, RJ45 coupler, RJ45 patch cable, external directional antenna with mounting clip, accessories pouch, getting started guide, and resource CD with user manual (TFS mainframe not included) See Photo

1T-2000-MOD Gold Support:
GLD-1T2000MOD1 year of Gold Support for the OneTouch AT 2000 module
GLD3-1T2000MOD3 years of Gold Support for the OneTouch AT 2000 module
1T-3000-MOD

OneTouch AT module only with Copper/Fiber LAN, Wi-Fi, Packet Capture and Advanced Tests options, includes module, wiremap adapters #1 - #6, RJ45 coupler, RJ45 patch cable, external directional antenna with mounting clip, SD card, USB SD card reader, USB flash drive, two 1000BASE-SX SFP fiber transceivers, accessories pouch, getting started guide, and resource CD with user manual (TFS chassis not included) See Photo

1T-3000-MOD Gold Support:
GLD-1T3000MOD1 year of Gold Support for the OneTouch AT 3000 module
GLD3-1T3000MOD3 years of Gold Support for the OneTouch AT 3000 module
 
Accessories
Model Number/Name Description
SFP-1000SX
1000BASE-SX Fiber SFP transceiver with DDM (850 nm, multimode)
SFP-1000LX
1000BASE-LX Fiber SFP transceiver with DDM (1310 nm, singlemode)
SFP-1000ZX
1000BASE-LZ Fiber SFP transceiver with DDM (1550 nm, singlemode)
SFP-100FX
100BASE-FX Fiber SFP transceiver with DDM (multimode)
MT-8200-63A
IntelliTone 200 Probe Includes: IntelliTone 200 Probe, RJ11 and RJ 45 patch cables, lanyard, owners CD and quick start guide, and 9 volt battery
1T-ANT
OneTouch AT replacement external directional Wi-Fi antenna (for 1T-2000/3000 models)
WIREVIEW 1
WireView WireMapper #1
WIREVIEW 2-6
WireView WireMappers #2-6
VERSIV-M
Versiv Main Replacement
VERSIV-M Gold Support:
GLD-TFS1 year of Gold Support coverage for the TFS mainframe with battery - Model: TFS
VERSIV-BATTERY
Versiv Battery
VERSIV-ACUN
Versiv Charger
VERSIV-STRP
Versiv Strap Kit
VERSIV-SM-CASE
Versiv Carry Case for OneTouch AT, OptiFiber Pro, FI-7000
ASUS USB-N10
Wireless-N 150 USB Adapter, available thru ASUS resellers only
FI-1000-KIT
FI-1000 USB video probe and tip set (LC,FC/SC bulkhead, 1.25 AND 2.5 mm universal tips in a box)
 

Specifications

General
Dimensions (with module and battery installed) 10.3 in x 5.3 in x 2.9 in (26.2 cm x 13.5 cm x 7.3 cm)
Weight (with module and battery installed) 3.5 lb (1.6 kg)
Display 5.7 in (14.5 cm) LCD with projected capacitance touchscreen, 480 x 640 pixels
AC adapter Input: 100-240 Vac, 50-60 Hz, 1.0 A
Output: +15 Vdc, 2.0 A
Battery type Lithium ion battery pack, 7.2 V
Battery life Approximately 3-4 hours depending on type of usage
4 hours to charge from 10% capacity to 90% capacity with the unit powered off
Memory Internal: 2 GB shared between system and user files
SD card: 4/8 GB, brand and model selected for optimal performance
USB 2.0 type A port: for use with USB mass storage devices
Wired Network Interface
Network analysis ports Two RJ-45 10/100/1000BASE-T Ethernet
Two Small Form-factor Pluggable (SFP) 100BASE-FX/1000BASE-X Ethernet
Management port

One RJ-45 10/100BASE-T Ethernet
One USB 802.11 (requires optional adapter)

Supported network standards IEEE 10BASE-T, IEEE 100BASE-T, IEEE 1000BASE-T, IEEE 100BASE-FX, IEEE 1000BASE-X
RFCs and standard MIBs used 1213, 1231, 1239, 1285, 1493, 1512, 1513, 1643, 1757, 1759, 2021, 2108, 2115, 2127, 2233, 2495, 2515, 2558, 2618, 2737, 2790, 2819, 3592, 3895, 3896, 4188, 4502.
Not for connection to telephone networks The OneTouch AT analyzer is NOT designed for connection to a telephone network.

The OneTouch AT analyzer is NOT designed for connection to an ISDN line.

Do not connect to a telephone network or ISDN line except through a regulatory agency compliant computer network modem device.
Wi-Fi Network Interface
Wi-Fi connectivity 802.11a, 802.11b, 802.11g, 802.11n, 802.11ac
Data rate 802.11a: 6/9/12/24/36/48/54 Mbps
802.11b: 1/2/5.5/11 Mbps
802.11g: 6/9/12/24/36/48/54 Mbps
802.11n (20 MHz): MCS0-23, up to 216 Mbps
802.11n (40 MHz): MCS0-23, up to 450 Mbps
802.11ac(80 MHz):MCS0NSS1-MCS9NSS3, up to 1.3 Gbps
Operating frequency 2.412 ~ 2.484 GHz (Industrial Scientific Medical Band)
5.170 ~ 5.825 GHz
Security

64/128-Bit WEP Key, WPA, WPA2, 802.1X

Transmit output power1 (tolerance: ±2.0 dBm) 802.11a: 16 dBm ± 2 dBm @ 54 Mbps
802.11b: 20 dBm ± 2 dBm @ 11 Mbps
802.11g: 17 dBm ± 2 dBm @ 54 Mbps
802.11gn HT20: 17 dBm ± 2 dBm @ MCS23
802.11gn HT40: 16 dBm ± 2 dBm @ MCS23
802.11an HT20: 15 dBm ± 2 dBm @ MCS23
802.11an HT40: 15 dBm ± 2 dBm @ MCS23
802.11ac VHT20: 13 dBm +/- 2 dBm @ MCS8NSS3
802.11ac VHT40: 13 dBm +/- 2 dBm @ MCS9NSS3
802.11ac VHT80: 11 dBm +/- 2 dBm @ MCS9NSS3
Receive sensitivity (tolderance: ±2 dBm) 802.11b : -88dBm@11Mbps
802.11g : -74dBm@54Mbps
802.11gn : -69dBm@HT20,MCS23
802.11gn : -67dBm@HT40,MCS23
802.11a : -73dBm@54Mbps
802.11an : -68dBm@HT20,MCS23
802.11an : -66dBm@HT40,MCS23
802.11ac : -64dBm@VHT20, MCS8NSS3
802.11ac : -63dBm@VHT40, MCS9NSS3
802.11ac : -60dBm@VHT80, MCS9NSS3
1. The maximum power setting will vary by channel and according to individual country regulations.
Wi-Fi Antennas
Internal Wi-Fi antennas Three internal 2.4 GHz, 1.1 dBi peak, 5 GHz, 3.2 dBi peak antennas supporting 3x3 MIMO technology
External directional antenna Antenna, frequency range 2.4 - 2.5 and 4.9 - 5.9 GHz.
Minimum gain 5.0 dBi peak in the 2.4 GHz band, and 7.0 dBi peak in the 5 GHz band.
External antenna connector (external antenna port is receive-only, no transmit) Reverse SMA
Environmental and Regulatory
Operating temperature 32°F to 122°F (0°C to 50°C)
Battery charging temperature 32°F to 104°F (0°C to 40°C)
Storage temperature -40°F to 160°F (-40°C to 71°C)
-4°F to 122°F (-20°C to 50°C) for periods longer than 1 week
Operating relative humidity (% RH without condensation) 5% to 45% at 32°F to 122°F (0°C to 50°C)
5% to 75% at 32°F to 104°F (0°C to 40°C)
5% to 95% at 32°F to 86°F (0°C to 30°C)
Shock and vibration Meets the requirements of MIL-PRF-28800F for Class 3 Equipment
Safety CAN/CSA-C22.2 No. 61010-1-04, IEC 61010-1:2001
Operating altitude 13,123 ft (4,000 m), 10,500 ft (3,200 m) with ac adapter
Storage altitude 39,370 ft (12,000 m)
Pollution degree 2
EMC EN 61326-1:2006
Cables
Cable types 100 Ω Unshielded Twisted Pair (UTP) LAN cables.
100 Ω Shielded or Screened Twisted Pair (SeTP) LAN cables.
TIA Category 3, 4, 5, 5e, and 6. ISO Class C, D, E and F.
Cable length measurement Measurable cable lengths are from 3 feet (1 meter) to 656 feet (200 meters).
Accuracy: ± 6 feet (± 2 meters) or 5%, whichever is greater.
Length measurement is based on Nominal Velocity of Propagation (NVP) for CAT 5e cable.
Test Settings
Wired Speed, duplex, PoE, 802.1X, IPv4 address, IPv6 address, MAC address (port A can be changed by the user), VLAN, Wait for Rx Frame, Enabled Wired
Wi-Fi Band (2.4 and/or 5 GHz), authorization default, scan or connect, SSID, security, IPv4 address, IPv6 address, MAC address (Wi-Fi adapter can be changed by the user), Transmit Probes, Enable Wi-Fi, signal adjustment, noise floor adjustment
Analysis SNMP v1/v2, SNMP v3, Slow Discovery
Cloud Tools
Trending Use (wired port, Wi-Fi port, management port), duration (2 minutes to 1 week),interval (1, 2, 5, 10, 30, 60 minutes), proxy (off/on)
Claim Unit Claim, proxy (off/on)
Unit Name Text string
Cloud Remote On/Off
Maintenance Tools
Management port User and password security, Active Port (Wired/Wi-Fi), wired port configuration, Wi-Fi port configuration
Language (user interface) Chinese (simplified), English, French, German, Japanese, Korean, Portuguese, Russian, Spanish
Date/time, number, length Select format
Timeout period Backlight time, power down time
Audible tone On, off
Display Brightness
Factory defaults restore Quick, full (complete internal storage overwrite)
Version Information Module, platform
Product Registration Registered, Gold Support
Update Software Select Source
Options Enter product key
Export logs Export to SD card
Network Tests
Receive Rx optical power measurement accuracy varies by transceiver, typically ± 3.0 dB
Power over Ethernet (PoE) Single ended testing:
  • User-defined testing to IEEE 802.3at class 0, 1, 2, 3, 4 without LLDP negation, or 4 with LLDP negotiation
  • The following PSE PoE parameters are measured:
    • Received class
    • PSE type
    • Unloaded voltage(V)
    • Pairs used
    • Loaded voltage(V)
    • Loaded power(W)
Inline testing between PSE and PD devices:
  • PoE Negotiation between PSE and PD
  • The following PoE parameters are measured:
    • Pairs used
    • Voltage(V)
    • Current(mA)
    • Power(W)
Infrastructure Cable, link, PoE, nearest switch, nearest AP, DHCP server, DNS server, gateway
Wired Analysis hosts, access devices, servers, tools (port scan, add test, path analysis, multiport statistics,devices on port, browse, TELNET/SSH), sorts
Discovery protocols supported SNMP v1/v2/v3, CDP, EDP, LLDP, ICMP, ARP, FDP
Wi-Fi Analysis networks, access points, clients, channels, tools (name, authorization, connect, locate, capture), sorts, show active
Services Ping (ICMP), connect (TCP), web (HTTP), file (FTP), multicast (IGMP), video (RTSP), email (SMTP)
Wired Performance (local to remote)
  • Remote type: wired peer (upstream and downstream results, wired reflector (roundtrip results)
  • Compatible peer: OneTouch AT
  • Compatible reflector: LinkRunner Duo/Pro/AT
  • Rate: up to 1 Gbps
  • Loss limit % (pass/fail): 0, 0.1, 0.2, 0.5, 1, 2, 5, 10, 20, 50
  • Duration: 1 s, 2 s, 5 s, 10s , 30 s, 1 m, 2 m, 5 m, 1 h, 6 h, 12 h, 24 h
  • Frame size (byte): 64, 128, 256, 512, 1024, 1280, 1518, RFC 2544 sweep
  • DSCP: user defined
  • Port: user defined
  • Results: actual rate (bps), frames sent, received, lost, latency, jitter
  • Result presentation: table, graph
Wi-Fi Performance (local to remote)
  • Remote type: wired peer (upstream and downstream results, wired reflector (roundtrip results), wired port of the same OneTouch (upstream and downstream results)
  • Compatible peer: OneTouch AT
  • Compatible reflector: LinkRunner Duo/Pro/AT
  • Rate peer/reflector: up to 500 Mbps
  • Rate This OneTouch: up to 100 Mbps
  • Loss limit % (pass/fail): 0, 0.1, 0.2, 0.5, 1, 2, 5, 10, 20, 50
  • Duration: 1 s, 2 s, 5 s, 10s , 30 s, 60 s
  • Frame size (byte): 128 to 1518
  • DSCP: user defined
  • Port: user defined
  • Results: target rate (bps), frames sent, received, lost, loss, actual rate (bps), latency, jitter, out of sequence, ping response, return code, Wi-Fi layer 2 statistics, Wi-Fi layer 1 statistics
Testing Tools
Capture, Wired
  • Connection: Port A, Ports A and B, Inline
  • Filters: MAC, VLAN, IP, Port, IPv6
  • File size (MB): 1, 10, 100, 250, 500, 1000, 2000
  • Frame slice (B): 64, 128, 256, 512, 1024, 1280, 1518, 9600
  • AutoTest: off, on
Capture, Wi-Fi
  • Connection: Wi-Fi
  • Filters: channel, channel mode, device, frame type
  • File size (MB): 1, 10, 100, 250, 500, 1000, 2000
  • Frame slice (B): 64, 128, 256, 512, 1024, 1280, 1518, 9600
  • File format: ClearSight Analyzer, AirMagnet, WireShark, Qualcomm,pcap
  • AutoTest: off, on
VoIP Analysis
  • Inline call analysis
  • Protocols: unencrypted SIP and SCCP
  • Traffic statistics monitoring
  • Call log of protocol and conversation events
  • Call quality measurements (packets, dropped, burst, jitter, MOS, R-factor)
  • PoE measurements
Performance Peer Port number, enable Autostart
Browser port (management/wired/Wi-Fi)
Telnet/SSH Username/password (for SSH)
Toner IntelliTone™, analog 400 Hz, analog 1 kHz
Flash switch port 1s, 2s, 3s
FiberInspector™/Webcam real time, pause, scale (for fiber), save
File Tools
Profiles Save, delete, rename, export, import, load
AP authorization Save, delete, rename, export, import, load
Reports Save, delete, rename, export, import, view
Screens Save, delete, rename, export, import, view
Certifications and Compliance
Conformite Europeene. Conforms to the requirements of the European Union and the European Free Trade Association (EFTA).
Listed by the Canadian Standards Association.
Conforms to relevant Australian standards.

 

 

Documents

 

Data Sheets

Title/Description Download  
OneTouch AT Datasheet
Download PDF
 

Application Notes

Title/Description Download  
Application Note: OneTouch™ AT Cloud Service
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Managing BYOD and the Consumerization of IT
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2.19 MB
OneTouch AT Fiber Troubleshooting Kit Application Note
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500.35 KB
OneTouch™ AT / ClearSight™ Troubleshooting and Analysis Kit
Download PDF
 

White Papers

Title/Description Download  
BYOD Without Tears
The Impact and challenge for Network Engineers
Download PDF
1.1 MB
Ethernet In A Harsh Environment - White Paper
Whitepaper that discusses the unique issues that can arise when you deploy Ethernet in an industrial environment, and how to avoid production downtime caused by these issues.
Download PDF
60.48 KB
Finding your way in the maze of industrial Ethernet standards
Download PDF
436.36 KB
Frontline LAN Troubleshooting Guide
This comprehensive guide provides frontline network troubleshooters with practical advice on how to maintain LANs and solve common layer 1 and 2 problems.
Download PDF
2.58 MB
Implementing 802.11ac – Revolution Or Evolution? EN
As you develop your wireless network to handle increasing user demands, have you considered the new 802.11ac standard? It’s due to be ratified early 2014, and products supporting it are already available. Download our White Paper and learn what 802
Download PDF
2.74 MB
Maximising ROI from data center virtualization and consolidation through end user performance management
Has your consolidated and virtualised data center delivered the benefits you expected? Or are you planning a consolidation project and wondering how to manage performance in the new environment? With virtualised applications, it can be difficult to meas
Download PDF
639.89 KB
OneTouch AT v2 Whitepaper: Implementing Best Practices Troubleshooting for IT
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OneTouch AT: A New Paradigm For Network Problem Solving White Paper
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458.17 KB
Reduce the risk of network and application performance issues
Reduce the risk of network and application performance issues. Your how-to guide to optimising network performance and minimising downtime
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661.64 KB
System Integrator Guide
System Integrators Guide to Driving Business Growth through LAN Installation and Validation Best Practices
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464.81 KB
The impact of 802.11ac wireless networks on Network Technicians
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Whitepaper: Troubleshooting Your Industrial Network
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242.33 KB
Why Network Engineering Needs To Change
This paper will examine how the mandates to align IT with the business, become increasingly agile and continually cut cost are driving fundamental change in the way that IT organizations need to function
Download PDF
 

Flyers

Title/Description Download  
OneTouch AT Gold Value/Benefits Flyer
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319.08 KB
OneTouch AT Top Reasons to Upgrade
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1.15 MB
 

Case Studies

 
Lakeland Christian School Case Study

Lakeland Christian School Empowers Hands-on Learning with the OneTouch AT™ Network Assistant from Fluke Networks

Challenge:
At most schools, the first bell of the day is a reminder for students to report to class, but times are changing. Students at Lakeland Christian School (LCS) hear the first bell and immediately connect 300 wired and 1,000 mobile devices to the school’s network. The combination of this sudden influx in traffic with several misconfigured switches ground network performance to a halt. LCS needed better visibility into its network to address these performance issues and ensure continuous, hands-on learning for its students.

Results:
Lakeland Christian School turned to Fluke Networks and the OneTouch AT Network Assistant loaded with ClearSight Analyzer. With the OneTouch AT, LCS identified misconfigured network switches to resolve persistent and intermittent problems across its wired and wireless networks. The network is now properly configured and delivering the performance needed to deliver on the LCS tradition of excellence across academics, athletics and the arts.

Read full story...

 
 
 
Redstone Gains a Competitive Advantage with Versiv™ Family Adoption - Case Study
Redstone upgraded its entire testing fleet to the new Versiv platform, including 40 DSX-5000 CableAnalyzer units, many equipped with CertiFiber Pro Optical Loss Test Set (OLTS) modules and Fiber Inspection Cameras. The company also purchased 20 OneTouch™ AT Network Assistant units.

Challenge:Redstone provides structured cabling and intelligent infrastructure management for IT data center design and implementation, and smart building deployments. The company built a reputation for excellence by focusing on service quality and performance above all else. As its reputation grew, so did customer expectations for getting more with less time and budget investment. Redstone continually seeks any advantage possible in meeting these customer demands. Network testing and certification is no exception.

Results: Redstone upgraded its entire testing fleet to the new Versiv platform, including 40 DSX-5000 CableAnalyzer™ units, many equipped with CertiFiber® Pro Optical Loss Test Set (OLTS) modules and Fiber Inspection Cameras. The company also purchased 20 OneTouch™ AT Network Assistant units. Redstone will use these new systems to test installation of more than 250,000 copper links and 25,000 fiber cores each year. Migrating to the Versiv platform saves significant time with each installation, while providing added flexibility through its interchangeable modules for copper and fiber testing.

Read full story ...

 
 
 
King County Library System Case Study

King County Library System Reduces Diagnostic Analysis and Speeds Resolution with Fluke Networks’ OneTouch™ AT Network Assistant

Challenge:
The King County Library System (KCLS) is one of the busiest libraries in the U.S., and while it has a relatively large IT department, there’s only one person responsible for troubleshooting all network issues. The troubleshooting process for KCLS was anything but streamlined, often involving multiple laptops with testing software, and time-consuming set up and configuration before testing could begin.

Results:
KCLS trialed Fluke Networks’ OneTouch AT Network Assistant, experiencing remarkable results. Its one button AutoTest, comprehensive performance measurement, broad test portfolio and easy remote management capability were just the answers KCLS needed to increase responsiveness and simplify troubleshooting. The handheld device significantly reduced the time required for set up and diagnosis, delivered side-by-side results for fast analysis, and offered an intuitive interface and easy remote access for better collaboration across the IT team.

Read full story ...

 
 
 
Inspired Innovations Case Study

Finding Root Cause Fast with Fluke Networks’ OneTouch™ AT Network Assistant

Challenge:
Inspired Innovations, Inc. offers a wide range of integration services, from smart home automation to computer networking. When working with customers, Inspired Innovations often encounters pre-existing networks that have been deployed by the client or other third party providers, which can lead to finger-pointing when problems arise. The company traditionally uses a variety of tools to validate performance. However, what Inspired Innovations really wants is one network test device that can quickly and thoroughly visually identify network issues.

Results:
Inspired Innovations used Fluke Networks OneTouch AT Network Assistant to conquer networking and IT issues, allowing technicians to quickly identify common problems and share that information with other stakeholders. The device’s intuitive and visual interface simplified explaining issues to customers, and its pinpoint accuracy and remote capabilities improved collaboration with other vendors.

Read full story ...

 
 
 
Passavant Hospital Case Study

Fluke Networks’ OneTouch™ AT Replaces Unwieldy Collection of Network Troubleshooting Tools for Passavant Hospital

Challenge:
Passavant Area Hospital’s fifteen person department is responsible for both the typical desktops, servers and network infrastructure, and also keeping the hospital’s wireless Computer on Wheels (COW) carts operating, which are critical to maintaining patient care. As a result, it is imperative that networking and IT issues are quickly identified and resolved. The hospital’s primary resource for doing this is a laptop with various diagnostic tools and a cable tester – an unwieldy combination that inevitably increases the time for testing and diagnosis. The hospital’s IT manager needed a way to reduce the time it took to analyze, diagnose and resolve issues.

Results:
Passavant Area Hospital was able to replace a variety of tools with Fluke Networks’ OneTouch AT Network Assistant, finding the simple handheld device to be a flexible, mobile and seamless all-in-one solution. It was fast to deploy, eliminated wasted time, and provided a convenient solution for a broad range of troubleshooting needs.

Read full story ...

 
 
 
Elkhart County Case Study

IT services provider manages client networks remotely, reducing costs and downtime

Challenge:
With a lean team and diverse environment, maintaining network performance is challenging for Elkhart County’s IT department. The County had been relying on a collection of different application suites and testing tools for troubleshooting, but that was both time consuming and not at all portable for remote locations. As a result, the IT team wanted a tool like Fluke Networks’ OneTouch AT Network Assistant that was fast, easy to use and covered a broad range of testing requirements and connections.

Results:
Elkhart County found the OneTouch AT Network Assistant to be both extremely intuitive and a true all-in-one tool able to handle most any network troubleshooting scenario. With the OneTouch AT, the team was able to quickly pinpoint problems and identify the correct solution to keep users productive.

Read full story ...

 
 
 

Industry Awards and Reviews

 

Wi-Fi Certified Countries

The OneTouch AT Network Assistant models with Wi-Fi features (802.11) are regulated test instruments and are approved for shipment and sale into the following countries only. For countries not listed below, wireline-only models without Wi-Fi are approved for shipment and sale.

Argentina
Aruba
Australia
Austria
Barbados
Belgium
Bolivia
Bonaire
Brazil
Bulgaria
Canada
Chile
China
Colombia
Costa Rica
Curacao
Cyprus
Czech Republic
Denmark
Dominican Republic

Estonia
Finland
France
Germany
Greece
Guatemala
Haiti
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Italy
Japan
Kazakhstan
Korea
Kuwait
Latvia
Lithuania

Luxembourg
Malta
Malaysia
Mauritus
Mexico
Morocco
Netherlands
New Caledonia
New Zealand
Norway
Oman
Panama
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Romania
Russia

Saudi Arabia
Singapore
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Taiwan
Thailand
Tobago
Trinidad
UAE
Ukraine
United Kingdom
United States
Uruguay
Venezuela
Vietnam
Yemen

 

 

Gold Product Support

Gold Support for your OneTouch AT Network Assistant allows you to make the most of your OneTouch purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.

What do you get with Gold Support for your OneTouch AT Network Assistant?

Gold Cloud Service - Save multiple OneTouch AT trending sessions on the OneTouch AT Cloud Service server. Use the OneTouch AT Cloud Service to view and analyze AutoTest results uploaded to the cloud via the OneTouch AT Trending feature. The analytics are useful for troubleshooting intermittent problems, identifying potential network, service or application vulnerabilities, and identifying performance bottlenecks. Solve more problems faster, proactively avoid problems and optimize network performance.

Repairs and loaner equipment - If your OneTouch should fail, we'll deliver a loaner unit via next business day delivery to keep you up and running. We'll repair your OneTouch and replace defective or faulty accessories at no charge, with first on bench" priority, and return it to you - all shipping paid by Fluke Networks.

Software upgrades - Your OneTouch will never be out of date. You'll receive all software upgrades free - the only way to keep your OneTouch updated.

Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes direct, immediate telephone access to our world-class Technical Assistance Center (TAC), direct access only available to Gold Members. Our centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions helping you get the most out of your OneTouch and understand the results you are seeing.

Accessory Replacement - Some accessories are essential to your OneTouch. The normal warranty on accessories is 90 days, but parts and accessories including the OneTouch battery will be replaced free of charge with Gold Support once qualified as defective by our technical assistance center.

OneTouch Gold Support Members Online Training - Online training that can be utilized without having to take your staff out of the field can be a valuable tool. Gold Support Members have access to exclusive on-line training modules.

Unlimited access to our Knowledge Base - You'll have an open door to valuable proprietary information we've gathered from helping customers over the years. It also includes helpful technical articles written by our experts.

Member Only promotions - Your membership qualifies you for Members Only promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.

Ensure that you are getting the most out of your OneTouch AT Network Assistant with Gold Support Services.