OneTouch™ AT Network Assistant

The OneTouch™ AT Network Assistant is an all-in-one Gigabit Ethernet troubleshooter for copper, fiber optic and Wi-Fi networks. It provides a client view of network performance so you can resolve problems fast and complete deployment projects on time.

Based on a recent Fluke Networks' study (click here for the complete white paper), network professionals spend 25 percent of their time troubleshooting—that's time taken away from deploying new technologies and optimizing network performance. With most problems requiring an hour or more to solve, end-user productivity suffers across the enterprise. The OneTouch AT greatly reduces troubleshooting time through a streamlined, three-step approach:

1. The unique AutoTest replaces multiple tools and an hour of troubleshooting time – pass/fail analysis instantly identifies the most common problems from the end-user’s perspective
2. A powerful set of network performance measurements – accessible through a graphical, touch-screen interface – to troubleshoot wired and Wi-Fi networks
3. Since 40 percent of problems span multiple organizations, it enhances team collaboration through a simple web-remote interface and easy-to-use inline packet capture capabilities

By improving each step of the process, the OneTouch AT frees up nearly a week each month historically spent troubleshooting problems. The OneTouch AT makes everyone in your organization—from novice technicians to seasoned experts—a more effective troubleshooter.

“As a small team that’s always on the go, we can’t possibly have everything always at hand for network troubleshooting.  At least, that’s what I thought until I tried the OneTouch AT.  All I can say is ‘wow’ – it really covers everything from basic cable testing to overall network performance on wired, wireless and fiber.  So no matter what we face we’re ready.” – Tony Peffley, system/network administrator, Elkhart County

King County Library System Reduces Diagnostic Analysis and Speeds Resolution with Fluke Networks’ OneTouch™ AT Network Assistant

Challenge:
The King County Library System (KCLS) is one of the busiest libraries in the U.S., and while it has a relatively large IT department, there’s only one person responsible for troubleshooting all network issues. The troubleshooting process for KCLS was anything but streamlined, often involving multiple laptops with testing software, and time-consuming set up and configuration before testing could begin.

Results:
KCLS trialed Fluke Networks’ OneTouch AT Network Assistant, experiencing remarkable results. Its one button AutoTest, comprehensive performance measurement, broad test portfolio and easy remote management capability were just the answers KCLS needed to increase responsiveness and simplify troubleshooting. The handheld device significantly reduced the time required for set up and diagnosis, delivered side-by-side results for fast analysis, and offered an intuitive interface and easy remote access for better collaboration across the IT team.

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Finding Root Cause Fast with Fluke Networks’ OneTouch™ AT Network Assistant

Challenge:
Inspired Innovations, Inc. offers a wide range of integration services, from smart home automation to computer networking. When working with customers, Inspired Innovations often encounters pre-existing networks that have been deployed by the client or other third party providers, which can lead to finger-pointing when problems arise. The company traditionally uses a variety of tools to validate performance. However, what Inspired Innovations really wants is one network test device that can quickly and thoroughly visually identify network issues.

Results:
Inspired Innovations used Fluke Networks OneTouch AT Network Assistant to conquer networking and IT issues, allowing technicians to quickly identify common problems and share that information with other stakeholders. The device’s intuitive and visual interface simplified explaining issues to customers, and its pinpoint accuracy and remote capabilities improved collaboration with other vendors.

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Fluke Networks’ OneTouch™ AT Replaces Unwieldy Collection of Network Troubleshooting Tools for Passavant Hospital

Challenge:
Passavant Area Hospital’s fifteen person department is responsible for both the typical desktops, servers and network infrastructure, and also keeping the hospital’s wireless Computer on Wheels (COW) carts operating, which are critical to maintaining patient care. As a result, it is imperative that networking and IT issues are quickly identified and resolved. The hospital’s primary resource for doing this is a laptop with various diagnostic tools and a cable tester – an unwieldy combination that inevitably increases the time for testing and diagnosis. The hospital’s IT manager needed a way to reduce the time it took to analyze, diagnose and resolve issues.

Results:
Passavant Area Hospital was able to replace a variety of tools with Fluke Networks’ OneTouch AT Network Assistant, finding the simple handheld device to be a flexible, mobile and seamless all-in-one solution. It was fast to deploy, eliminated wasted time, and provided a convenient solution for a broad range of troubleshooting needs.

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IT services provider manages client networks remotely, reducing costs and downtime

Challenge:
With a lean team and diverse environment, maintaining network performance is challenging for Elkhart County’s IT department. The County had been relying on a collection of different application suites and testing tools for troubleshooting, but that was both time consuming and not at all portable for remote locations. As a result, the IT team wanted a tool like Fluke Networks’ OneTouch AT Network Assistant that was fast, easy to use and covered a broad range of testing requirements and connections.

Results:
Elkhart County found the OneTouch AT Network Assistant to be both extremely intuitive and a true all-in-one tool able to handle most any network troubleshooting scenario. With the OneTouch AT, the team was able to quickly pinpoint problems and identify the correct solution to keep users productive.

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Reviews

EDTECH Magazine: Indispensable network troubleshooting tool demonstrates its versatility

eWeek: Fluke Networks Brings Back the OneTouch AT Technician Tool

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Awards

Funkschau, Product of the Year 2012

TechWorld Awards, Shortlist 2012

The OneTouch AT Network Assistant models with Wi-Fi features (802.11) are regulated test instruments and are approved for shipment and sale into the following countries only. For countries not listed below, wireline-only models without Wi-Fi are approved for shipment and sale.

Gold Support for your OneTouch AT Network Assistant allows you to make the most of your OneTouch purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.

What do you get with Gold Support for your OneTouch AT Network Assistant?

Repairs and loaner equipment - If your OneTouch should fail, we'll deliver a loaner unit via next-day delivery to keep you up and running. We'll repair your OneTouch and replace defective or faulty accessories at no charge, with first on bench" priority, and return it to you - all shipping paid by Fluke Networks.

Software upgrades - Your OneTouch will never be out of date. You'll receive all software upgrades free - the only way to keep your OneTouch updated.

Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes direct, immediate telephone access to our world-class Technical Assistance Center (TAC), direct access only available to Gold Members. Our centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions helping you get the most out of your OneTouch and understand the results you are seeing.

Accessory Replacement - Some accessories are essential to your OneTouch. The normal warranty on accessories is 90 days, but parts and accessories including the OneTouch battery will be replaced free of charge with Gold Support once qualified as defective by our technical assistance center.

OneTouch Gold Support Members Online Training - Online training that can be utilized without having to take your staff out of the field can be a valuable tool. Gold Support Members have access to exclusive on-line training modules.

Unlimited access to our Knowledge Base - You'll have an open door to valuable proprietary information we've gathered from helping customers over the years. It also includes helpful technical articles written by our experts.

Member Only promotions - Your membership qualifies you for Members Only promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.

Ensure that you are getting the most out of your OneTouch AT Network Assistant with Gold Support Services.