Using your Gold Benefits |

Using your Gold Benefits

Getting Started:
As a Gold Support Program member you will receive a welcome email with Gold ID and PIN via email as soon as we process your order.  A printed letter can be requested via this link or the link found in your Gold welcome email. 

Once you receive your company's Gold Membership Number and Pin, we suggest that you visit to create an account.  This account will unlock access to "member only" training materials, software upgrades/updates, and webcasts for all your covered products. If you have more than one person using the equipment covered, they can also create an account associating with the company Gold Membership number and pin.

Setting up your MyAccount

Accessing priority technical assistance

Retrieving software updates/upgrades and members-only training

Requesting Gold repair, calibration, loaner unit or accessory replacement