Network Connectivity Test - LinkRunner AT Network Auto-Tester | Fluke Networks

LinkRunner™ AT Network Auto-Tester

Quick and complete copper and fiber network connectivity testing
  • Accurately identify network connectivity problems with the 10 second AutoTest
  • Connectivity test for twisted pair and fiber optic Ethernet links at 10, 100 and Gigabit rates
  • Verify twisted pair cable length and wiremap
  • Measure Power over Ethernet under a load with the TruePower™ PoE test
  • Discover the nearest switch and VLAN
  • Save connectivity test results on the network tester or in the cloud with zero-touch reporting
  • Streamline management of connectivity test results, reports, projects and staff with the companion Link-Live Cloud Service
  • Select the right LinkRunner AT Network Auto-Tester for the job: LRAT-2000 or LRAT-1000. See the comparison chart for feature differences.
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Overview

 

The LinkRunner AT Network Auto-Tester is the quickest and most complete copper and fiber network connectivity tester. This rugged, handheld network tester speeds troubleshooting and reporting with a comprehensive one-button AutoTest and zero-touch Link-Live cloud reporting. The AutoTest performs your required set of connectivity tests in 10 seconds, enabling you to quickly and accurately identify and solve network connectivity problems. Cloud reporting automatically uploads connectivity test results to the Link-Live Cloud Service for reporting and project management.

Key features include multiple user-configured AutoTests, cable length measurement, cable fault location and fault type, TruePower™ Power over Ethernet (PoE) measurement, Ethernet speed and duplex verification at 10/100/Gigabit rates, twisted pair and fiber optic link testing, nearest switch identification, DHCP, DNS and Gateway connectivity tests, and Ping and TCP port connectivity tests to up to 10 user-selected targets. The connectivity test results are saved on the network tester or automatically uploaded to the Link-Live Cloud Service with zero-touch. Manage connectivity test results, projects and staff using the Link-Live Cloud Service. The LinkRunner AT 2000 can also serve as a packet reflector at rates up to 1Gbps.

What LinkRunner AT Network Auto-Tester customers are saying:

  “I was amazed .. this device was finished testing before I could even explain to one of my junior engineers what I was actually doing. I’ve been an engineer for more than 20 years and this device just gets me, it understands what my workflow truly is and what type of information I need to do my job.” Charles Morris, senior consultant at ACS, A Xerox Company

“After using the LinkRunner AT I can unquestionably say it will save this organization time and money while improving satisfaction. In fact, now that I’ve used it, I wouldn’t want to be without one.” – Thomas Franchina Senior Systems Programmer, United Health Services

“Not only is the LinkRunner AT fast, but it’s incredibly thorough with the essential Ethernet connectivity tests I need. So while it speeds troubleshooting, it also gives me a high level of confidence in the results. If the unit says the connection is okay, I know it’s okay.” – John Heidelberg Network Administrator, Jensen International

"This new tester speeds up troubleshooting as I never would have imagined.... especially for the price! For example you go to a station, plug it in, and in a few seconds you know not only that you have a link up, but you know the switch name that it's connected to, the switch port, the VLAN, etc. This is a huge time saver! Simply tracing a cable that is not labeled... or worse that is labeled wrong, can take hours. But with the LinkRunner AT1000 you know all the details... in a few seconds! I simply love it! Don't leave home without it!"
Guillaume P.
Technician
BroadNetworx
Ballinafad, ON CA
 

Features

Get Answers Fast

With a three second startup and a user-defined AutoTest that performs your required set of connectivity tests in seconds, the LinkRunner AT enables you to quickly and accurately identify and solve network problems.

  • PoE (copper only) class
  • Link speed and duplex (actual and advertised)
  • RX pair, polarity and signal level
  • 802.1x authentication
  • Nearest switch name, port, VLAN, model and IP address
  • DHCP Autonegotiation with subnet and DHCP server addresses
  • IPv4 and IPv6 addresses
  • Gateway and DNS server availability and responsiveness
  • Ping or TCP port connectivity tests to 10 user-defined targets

AutoTest runs a set of connectivity tests in seconds

Discover Nearest Switch and VLAN

The LinkRunner AT uses the IEEE Link Layer Discovery Protocol (LLDP) plus the Cisco and Extreme Discovery Protocols (CDP and EDP) to display the VLAN and nearest switch model, slot, and port.

The LinkRunner AT displays critical nearest switch information including:

  • Switch name and model
  • IP address
  • Chassis, slot and port
  • VLAN IDs
  • Duplex and speed (actual and advertised)
  • Signal Strength
  • Connection (MDI or MDI/X)
  • PoE voltage and power (actual and test limit)
  • Graphical representation of power on pairs

1 Gig link on copper with PoE on port 30

1 Gig link on fiber on port 6

TruePower™ PoE Testing

You can quickly validate PoE performance by drawing actual power up to the 802.3at standard 25.5W. Load the circuit to stress switches, cabling and patch panels, all while measuring the voltage and pairs being used. The ability to validate the TruePower delivery before installing cameras, APs and phones ensures smooth deployment.

PoE setup

IP V4/V6 Addressing

Validate the IPv4 DHCP auto-negotiation process, subnet and DHCP server. Verify IPv6 Link-Local and Global addressing.



IP Addresses

Key Service and Device Connectivity

The LinkRunner AT performs either a Ping or a TCP port open test to verify connectivity. The connection to the default Gateway, preferred DNS server and alternate DNS server is tested, including response time. The connection to up to 10 user-defined target devices, servers or services is tested using Ping or a user-defined TCP port number. Results include response time and IP address if a URL was used as a target.

Ping & TCP Port Connectivity

802.1x Authentication

Verify access to secure networks using 802.1x and MAC Access Control Lists (ACL). The included LinkRunner AT Manager Software can be used to configure 802.1x EAP type, download certificates, and enter passwords.

802.1x failure

MAC ACLs can be validated using MAC spoofing.

Cable Length, Wiremap and Location

Cable Location
Locate cable runs with toning, switch port advertisement, switch port link light blinking, and remote cable identifiers. Toning supports both analog and digital IntelliTone modes.

Cable Wiremap and Length
Check patch cables using the built in wiremap port including pin-to-pin connection, or installed wiring for length, shorts, or opens or split pairs.

Easily find opens, shorts, miswires, and split pairs three different ways:

  • On non-terminated cable
  • With an WireView Cable Identifier
  • With the built-in wiremap port on the side of the LinkRunner AT

Good Cable including length

A mis-wired cable with pairs 1,2 and 7,8 swapped using cable identifier #4

A cable with an open on 4 using the built in wiremap port

A mis-wired cable with pairs 3,6 & 4,5 split

Packet Reflector

The LinkRunner AT packet reflector mode allows it to be used as a remote device during end-to-end network path performance tests to validate LAN and WAN throughput capabilities up to 1Gbps. The reflector mode can be configured to swap MAC and/or IP addresses.

LinkRunner AT 2000 supports packet reflection for:

  • OptiView® XG Network Analysis Tablet
  • OneTouch™ AT Network Assistant
  • EtherScope™ Network Assistant
  • MetroScope™ Service Provider Assistant
  • Any device generating 802.3 frame or IP packet streams

Two Models: LRAT-2000 and LRAT-1000

LinkRunner AT is available in two models: LRAT-2000 and LRAT-1000. LinkRunner AT 2000 adds the following exclusive* features:

  • Fiber support
  • TruePower™ PoE loading
  • IPv6 support
  • Reflector support
  • More reports: 50 instead of 10

*These exclusive features cannot be added to the LinkRunner AT 1000.

 

View and Manage Test Results
Link-Live Reporting Mode
Enable the Link-Live Reporting Mode to have AutoTest results automatically uploaded to the Link-Live Cloud Service. This zero-touch reporting feature speeds and simplifies reporting and ensures that results are consistently saved. Append comments to each test result. You can even add an image to a test result - a photograph of the link under test for example. Results can be automatically saved to job-specific folders to simplify project management. Up to 10 results are held in memory in the absence of a network connection and uploaded later when a connection is available.
 
Link-Live Cloud Service
For AutoTest results uploaded via the Link-Live Reporting Mode the Link-Live Cloud Service facilitates management and analysis of test results, test reports, testers, jobs, projects and support staff. The internet-hosted service is available from anywhere at anytime using any smart device with a browser and an internet connection.
 
There are two levels of service: Essentials and Job Pro. Essentials is provided free while Job Pro is an optional fee-based service.
 
Essentials cloud service features:
  • View test results uploaded via the Link-Live Reporting Mode
  • Sort test results
  • Filter test results
  • Add comments to test results using the cloud service
  • Email test results to a user-specified address to view results on a smart phone, tablet or PC
  • Add comments to test results by replying to the email message sent by the service
  • Generate reports in PDF and CSV formats
  • Claim and manage multiple testers
  • Configure AutoTest profiles
  • Download AutoTest profiles to remote testers
  • Administer multiple organizations
 
Job Pro adds the following to Essentials:
  • Job folders to simplify job and project management - for example create a folder hierarchy representing job, site, building, floor and work area and organize results accordingly
  • Automatic uploading of test results into a user-specified folder
  • Add images to test results using the cloud service - for example a photograph of the link under test
  • Add images to test results by replying to the email message sent by the service
  • Graphical analysis PDF report page summarizing the results for all the tests in the report
  • Custom PDF report cover page - for example add a custom logo, title, subtitle and additional text
 
Local Reporting Mode
Enable the Local Reporting Mode to facilitate saving of AutoTest results on the tester. Save each result with a unique name. The maximum number of saved results varies by LinkRunner AT model. Connect the tester to your PC via its mini-USB port and use the LinkRunner AT Manager Software to view and manage the saved results.
 
LinkRunner AT Manager Software
For AutoTest results saved locally on the tester via the Local Reporting Mode the LinkRunner AT Manager Software facilitates management and analysis of test results, test reports and testers. LinkRunner AT Manager Software is an application installed on a Windows(R) PC.
 
LinkRunner AT Manager Software features:
  • View test results saved locally on the tester
  • Move test results from the tester to a local drive
  • Generate reports in PDF, CSV and HTML formats
  • Configure AutoTest profiles
  • Transfer AutoTest profiles between a tester and a local drive
  • Capture screen images
  • Update tester firmware
Multiple Language Support

The LinkRunner AT fully supports multiple languages including English, French, German, Spanish, Portuguese, Russian, Japanese, and Simplified Chinese. Multi-language support included the LinkRunner AT user interface, getting started guide, user manual and supporting LinkRunner AT Manager software, help files and user reports.

LinkRunner Family Comparison Chart
 FeatureLRAT-1000LRAT-2000
Basic Test10/100/100 RJ45 interface
Solicit PoE voltage (802.3af)
Link/DHCP/gateway
Nearest switch (CDP/LLDP)
Ping/TCP Port single target
UXColor display
AA battery packoption
Lithium Ion rechargable batteryoption
Cable TestLength and distance to fault
Flash switch port
Integrated patch cable test
WireView office ID/wiremapoption
Toning (analog and IntelliTone)
ConfigurableConfigurable PoE class (802.3at)
Configurable link speed/duplex
Configurable MAC address
Configurable VLAN ID
Configurable 802.1X security
AutoTestContinuous testing w/ stats
>1 Ping/TCP target (up to 10)
AutoTest profiles (up to 10)
AdvancedTruePower PoE load  (25.5W) 
100/1000 Fiber SFP interface 
Line rate packet reflector (1Gbps) 
IPv6 support 
ReportsResults saved locally on tester1050
LinkRunner AT Manager PC software
Link-Live Cloud Reporting
Link-Live Cloud Service

 

 

Models & Accessories

 
Models
Model Number/Name Description
LRAT-1000

LinkRunner AT 1000 tester with AA battery pack, 4 AA batteries, LinkRunner AT Manager software CD, USB cable, Getting Started Guide, and soft case. See Photo

LRAT-1000 Gold Support:
GLD-LRAT1 year of Gold Support for one LinkRunner AT
GLD3-LRAT3 years of Gold Support for one LinkRunner AT
LRAT-2000

LinkRunner AT 2000 tester with Li-ion battery, Wireview Cable ID #1, RJ-45 coupler, LinkRunner AT Manager software CD, USB cable, Getting Started Guide and soft case. See Photo

LRAT-2000 Gold Support:
GLD-LRAT1 year of Gold Support for one LinkRunner AT
GLD3-LRAT3 years of Gold Support for one LinkRunner AT
ACK-LRAT2000

AirCheck tester, LinkRunner AT 2000 tester, AirCheck external directional antenna, spare Li-ion battery for either AirCheck or LinkRunner, IntelliTone Pro 200 probe, WireView IDs #2-6, LinkRunner AT holster, AirCheck holster and deluxe carrying case. See Photo

ACK-LRAT2000 Gold Support:
GLD-LRAT1 year of Gold Support for one LinkRunner AT
GLD-ACK1 year of Gold Support for one AirCheck Wi-Fi Tester
GLD3-LRAT3 years of Gold Support for one LinkRunner AT
GLD3-ACK3 years of Gold Support for one AirCheck Wi-Fi Tester
LRAT-2000-FTK

LinkRunner AT 2000 tester, SimpliFiber Pro optical power meter, 850/1300 multimode source, VisiFault VFL, FT120 FiberViewer, FindFiber Remote ID source, SC, ST, and LC power meter adapters and carrying case. See Photo

LRAT-2000-FTK Gold Support:
GLD-LRAT1 year of Gold Support for one LinkRunner AT
GLD-FTK1 year of Gold Support for DTX-FTK
LRAT-2000-KIT

LinkRunner AT 2000 tester, IntelliTone Pro 200 Probe, WireView Cable IDs #2-6, and a deluxe carrying case. See Photo

LRAT-2000-KIT Gold Support:
GLD-LRAT1 year of Gold Support for one LinkRunner AT
GLD3-LRAT3 years of Gold Support for one LinkRunner AT
LRAT-2000-5PK
LRAT-2000 5 Pack: Includes 5 LRAT-2000 testers and 5 WireView Cable IDs #2-6. Available only in the US, Canada, Europe, the Middle East, and Africa.
LRAT-2000-5PK Gold Support:
GLD-LRAT1 year of Gold Support for one LinkRunner AT
GLD3-LRAT3 years of Gold Support for one LinkRunner AT
LRAT-2000-10PK
LRAT-2000 10 Pack: Includes 11 LRAT-2000 testers and 11 WireView Cable IDs #2-6. Available only in the US, Canada, Europe, the Middle East, and Africa.
LRAT-2000-10PK Gold Support:
GLD-LRAT1 year of Gold Support for one LinkRunner AT
GLD3-LRAT3 years of Gold Support for one LinkRunner AT
ACK-LRAT-CIQ

AirCheck™ tester, LinkRunner AT 2000 tester, AirCheck external directional antenna, spare Li-Ion battery for either AirCheck or LinkRunner, IntelliTone Pro 200 probe, WireView IDs #2-6, LinkRunner AT holster, AirCheck holster, deluxe carrying case and CableIQ™ Qualification tester. See Photo

ACK-LRAT-CIQ Gold Support:
GLD-LRAT1 year of Gold Support for one LinkRunner AT
GLD-ACK1 year of Gold Support for one AirCheck Wi-Fi Tester
GLD-CIQ1 year of Gold Support for one CableIQ mainframe
CIQ-GSV2
CableIQ Qualification Tester, LinkRunner AT 1000 tester, IntelliTone Pro 200 Probe, CableIQ Remote Identifiers #1-7 and deluxe carrying case. See Photo

CIQ-GSV2 Gold Support:
GLD-CIQ1 year of Gold Support for one CableIQ mainframe
GLD-LRAT1 year of Gold Support for one LinkRunner AT
GLD3-CIQ3 years of Gold Support for one CableIQ mainframe
GLD3-LRAT3 years of Gold Support for one LinkRunner AT
LRAT2-CIQ-GSV

LinkRunner AT 2000 tester, CableIQ Qualification Tester, IntelliTone Pro 200 Probe, CableIQ Remote Identifiers #1-7 and deluxe carrying case. See Photo

LRAT2-CIQ-GSV Gold Support:
GLD-LRAT1 year of Gold Support for one LinkRunner AT
GLD-CIQ1 year of Gold Support for one CableIQ mainframe
GLD3-LRAT3 years of Gold Support for one LinkRunner AT
GLD3-CIQ3 years of Gold Support for one CableIQ mainframe
LINKSOLUTIONS-KIT
Includes LinkRunner AT 2000 tester, two LinkSprinter 300 network testers, LinkRunner AT holster and two LinkSprinter holsters. Note: Available only where LinkSprinter 300 is sold.
 
Accessories
Model Number/Name Description
WBP-LION
LinkRunner AT Lithium Ion Replacement Battery
LRAT-AA-BATT
LinkRunner AT AA Battery Pack
LRAT-HOLSTER
LinkRunner AT Holster
MT-8200-63A
IntelliTone 200 Probe
SFP-1000SX
SX Gig Fiber SFP transceiver with DDM (850 nm, Multimode)
SFP-1000LX
LX Gig Fiber SFP transceiver with DDM (1310 nm, Singlemode)
SFP-1000ZX
ZX Gig Fiber SFP transceiver (1550 nm, Singlemode)
SFP-100FX
100BASE-FX Fiber SFP transceiver with DDM (Multimode)
WireView 1
WireView Cable IDs #1
WireView 2-6
WireView Cable IDs #2-6
CIQ-RJA
RJ45/11 Modular Adapter
MS-AUTO-CH
Auto Charger for Li-ion battery pack
VERSIV-ACUN
Versiv Charger
 

Specifications

Environmental
Operating Temperature and Relative Humidity32ºF to 113ºF (0ºC to +45ºC) Note: The battery will not charge if the internal temperature of the tester is above 113ºF (45ºC)
Operating Relative Humidity (% RH without condensation) 90% (50ºF to 95ºF; 10ºC to 35ºC) 75% (95ºF to 113ºF; 35ºC to 45ºC)
Storage Temperature -4ºF to 140ºF (-20ºC to +60ºC)
Shock and Vibration Random, 2 g, 5 Hz-500 Hz (Class 2) 1 m drop
Safety EN 61010-1 2nd edition
Safety (LR-AT 2000 only) EN/IEC 60825-1:2007, EN/IEC 60825-2:2004+ A1:2007 (LRAT- 2000 only)
Altitude 4,000 m; Storage: 12,000 m
EMC FCC Part 15 Class A, EN 61326-1
Certifications and Compliance Conforms to relevant European Union directives Conforms to relevant Australian standards Listed by the Canadian Standards Association
General
Media Access; Copper RJ-45: 10BASE-T, 100BASE-TX, 1000BASE-T and PoE (IEEE 802.3af and 802.3at); 100BASE FX and 1000
Media Access; Fiber SFP Adapter Port supports 100BASE-FX and 1000BASE-LX/ SX/ZX (LRAT-2000 Only)
Cable Tests Pair lengths, opens, shorts, splits, crossed, straight through and cable ID
Power over Ethernet (PoE) Single ended testing:
  • User-defined testing to IEEE 802.3at class 0, 1, 2, 3, 4 without LLDP negation, or 4 with LLDP negotiation
  • The following PSE PoE parameters are measured:
    • Pairs used
    • Received class
    • PSE type
    • Unloaded voltage(V)
    • Loaded voltage (V) (LRAT-2000 with TruePower™)
    • Unloaded power (W) (LRAT-1000)
    • Loaded power (W) (LRAT-2000 with TruePower™)
Tone Generator IntelliTone digital tone: [500 KHz]; analog tones: [400 Hz, 1 KHz]
Dimensions 3.5 in x 7.8 in x 1.9 in (8.9 cm x 19.8 cm x 4.8 cm)
Weight 18 oz (0.5 kg)
Battery Removable, rechargeable lithium-ion battery pack (18.5 Watt-hrs) (included with introductory special)
Battery Life Typical operating life is 6 hours; Typical charge time is 3 hours
External AC Adapter/Charger AC input 90 to 264 Vac 48 to 62 Hz input power DC output 15 Vdc at 1.2 amps
Display 2.8 in color LCD (320 x 240 pixels)
Keypad 12-key elastomeric
LEDs 2 LEDs (Link and Receive/Transmit indicators)
Host Interface USB 5-pin mini-B
LinkRunner Manager Software
Supported Operating Systems Windows® Vista, Windows® XP, Windows® 7, Windows® 8
Processor 400 MHz Pentium processor or equivalent (minimum); 1 GHz Pentium processor or equivalent (recommended)
RAM 96 MB (minimum); 256 MB (recommended)
Hard Disk Up to 500 MB of available space may be required
Display 1024 x 768 high color, 32-bit (recommended)
 

Documents

 

Data Sheets

Title/Description Download  
LinkRunner AT Network Auto-Tester Datasheet
Download PDF
548.54 KB
 

Catalogs

Title/Description Download  
Fluke Networks´ Solution Catalog NEW
68 page guide to selection and ordering Fluke Networks´ Solutions and Products
Download PDF
7.32 MB
 

White Papers

Title/Description Download  
LinkRunner AT White Paper
Increasing Productivity by Adopting Testing Best Practices
Download PDF
647.85 KB
 

Demos

Title/Description Demo  
LinkRunner AT Virtual Demo Promo English
View Demo
 

Case Studies

 
Rockwell Automation Case Study

Rockwell Automation Streamlines Network Connectivity Testing with LinkRunner AT Network Auto-Tester

Challenge:
Rockwell Automation’s Network and Security Services team focuses on deploying and optimizing networks to help manufacturing facilities meet production and business goals. When network problems arise, the Rockwell Automation team needs to be able to quickly isolate and fix the issue. With more than 200 service engineers and technicians in the field, evaluating the underlying infrastructure is often the first step – and it needs to happen fast. They needed a tool that could not only automate copper and fiber network testing, but could also provide detailed information in a consolidated view that was easy to understand.

Results:
Rockwell Automation found that Fluke Networks’ LinkRunner AT Network Auto-Tester, was the fastest way to solve network connectivity problems. In seconds, it delivered the information they needed to accurately isolate root cause and speed Mean-Time-To-Repair (MTTR). The device’s portability made it easy to travel with, and its bright color display allows engineers and technicians to quickly review information and store test results.

Read full story ...

 
 
 
Redstone LinkRunner AT Case Study

LinkRunnerTM AT Network Auto-Tester Helps Redstone Quickly Test, Verify and Demonstrate Network Connectivity for Major UK Deployments

Challenge:
Quickly testing, verifying and demonstrating network connectivity is a critical front-line task for the engineers at Redstone. The company supports IT infrastructure, spanning hundreds of thousands of network ports for some of the largest financial companies in the UK, and these customers demand to know that their network is operating to specification. Fluke Networks’ LinkRunner™ AT Network Auto-Tester delivers the testing, diagnostics and reporting that Redstone needs to keep customers up and running.

Results:
Redstone found that the LinkRunner™ AT not only saves time, but also improves productivity and reduces the need for multiple tools by quickly testing and diagnosing virtually any copper or fibre connection.

Read full story ...

 
 
 
NetMarks Inc.

Challenge:
In order to troubleshoot network faults, technicians have to carry around multiple items of equipment. This makes it awkward to manage all the verification instruments and complicates the troubleshooting workflow. Training costs money and creating reports is time-consuming.

Results:
As long as the profile has been set up in advance, the LinkRunner AT enables troubleshooting and training to be performed while reducing the time and effort involved. As network faults can be identified quickly, tech¬nicians experience much lower levels of stress on site visits. A report can be created at a keystroke.

 
 
 
United Health Services

United Health Services (UHS) encompasses four major hospitals and more than 30 clinics across New York, with a 5,000 node Cisco® network keeping it all connected. This entire infrastructure keeps the IT staff very busy as they install new PCs or connect the latest medical devices and equipment to the network.

Getting in and out fast is a priority for the IT team at UHS, which has a heavy workload keeping the regional healthcare organization’s 5,000 node network and more than 30 facilities constantly connected. UHS found that verifying network links was not only faster with the LinkRunner AT, but the device’s accuracy and ease of use helped eliminate return trips and smoothed the workflow from cable installation through to VLAN configuration and PC support.

Read full story ...

 
 
 
ACS (Affiliated Computer Services), A Xerox Company

ACS works with organizations across the globe to design, install and maintain wired and wireless networks, ranging from a few thousand connections to tens of thousands of nodes throughout the world.

ACS needed to ensure the installation and operation of critical customer networks worldwide. Being able to quickly verify connections or identify and solve network issues is key to the company saving customers time and money. ACS found the LinkRunner AT to be the first device they’ve tested that allows them to quickly conduct either a standard set of connectivity tests or to customize their testing procedures to troubleshoot and maintain network connectivity. The tester saved their organization time and money, helped speed service and increased customer satisfaction.

Read full story ...

 
 
 
Jensen International

Jensen International is a diverse manufacturer founded in Coffeyville, Kansas more than 90 years ago. Today, Jensen International has two campuses, a mixture of Ethernet, wireless and wide area network connections, and limited IT resources. Staying on top of the company’s network operations and ensuring Ethernet connectivity is a constant challenge.

Jensen International began using the LinkRunner™ AT Network Auto-Tester to test and diagnose a broad range of issues, from IPv6 and PoE to wiremapping and protocol verification. The IT staff found that the LinkRunner AT made it fast, easy and cost-effective to complete network testing—in fact it’s so easy that employees can be directed to test a link even when IT staff is out of the office.

Read full story ...

 
 
 

Gold Product Support

Gold Support for your LinkRunner AT Network Auto-Tester allows you to make the most of your purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.

What do you get with Gold Support for your LinkRunner AT Network Auto-Tester?

Repairs and loaner equipment - If your LinkRunner AT should fail, we'll deliver a loaner unit via next business day delivery to keep you up and running.  We'll repair your LinkRunner AT and replace defective or faulty accessories at no charge, with first on bench" priority, and return it to you - all shipping paid by Fluke Networks.

Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes direct, immediate telephone access to our world-class Technical Assistance Center (TAC), direct access only available to Gold Members. Our centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions helping you get the most out of your LinkRunner and understand the results you are seeing.

Accessory Replacement - Some accessories are essential to your LinkRunner AT. The normal warranty on accessories is 90 days, but parts and accessories that shipped with your tester will be replaced free of charge with Gold Support once qualified as defective by our technical assistance center.

Software upgrades - Your LinkRunner AT will never be out of date. You'll receive all software upgrades free.

Unlimited access to our Knowledge Base - You'll have an open door to valuable proprietary information we've gathered from helping customers over the years. It also includes helpful technical articles written by our experts.

Member Only promotions - Your membership qualifies you for Members Only promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.

Ensure that you are getting the most out of your LinkRunner AT with Gold Support Services.