 | Solution Center: Service Provider Technician | | | Get technician level information and support for building, installing, conditioning and maintaining the access network. In the Service Provider Technician Toolbox, you can learn about deploying new technologies and get step by step tech tips to help you on the job at every stage in the process. View Featured Topics, Resources or ShareThis. |
| Featured Topics | | Managing a More Productive Telecom Workforce
Workforce management requires constant evaluation of existing methods and procedures with an eye toward increasing efficiencies by implementing process improvements to get the most out of the current infrastructure. This means no double dispatches, no revisits, and providing the customer with the fastest turn up/repair possible. Tracking technician productivity, reducing repeat rates and avoiding double dispatches are all part of a good workforce management plan, which is enabled by the right technology, to help minimize expenses. Learn more...
Carrier Issues in Transitioning to Next Generation Services
Service providers face significant technical challenges when they attempt to deliver triple-play services over copper F2 facilities. What is the best technology and processes that best assist the service provider in making the transition? With the right approach and the appropriate process improvements, carriers can rapidly introduce new technologies, such as ADSL2+ and VDSL successfully. Learn more... |
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