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| Workforce Productivity |
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| Solutions to manage your workforce and automate the installation process for standard telephone services and next generation FTTx networks |
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EXP System
A powerful, and cost-saving single-ended and double-ended testing platform for loop analysis and technician management. The EXP System tool suite streamlines workflows, improves technician productivity, reduces equipment costs, automates the testing process, and captures test data for inclusion in job tickets. The modular EXP System components are optimized for longevity and expansion to accommodate future technologies, test features and service models. |
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Test Tracker
A web-based system that provides centralized job and test status monitoring for all field technicians in a given dispatch center. Garage managers gain real-time access to detailed information about any tests performed by a technician, providing key information needed to manage workload, coach and train technicians, and approve referrals. |
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Demand Test Tracker
Substantially reduce test and troubleshooting time with the EXP System’s Demand TestTracker application. Simply by entering the phone number to be tested and selecting Test, the Demand TestTracker application will launch a single-ended test and provide the technician with pass/fail analysis of the line under test. |
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TroublePro
TroublePro is an interactive laptop tool used by field technicians to systematically resolve phone line problems. Expert rules guide the technician with step-by-step trouble shooting instructions based on trouble and network types, technician location and various line test results. Management uses TroublePro's collective technician activity history to discover ways to standardize trouble resolution methods and procedures. |
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TechEXPERT
This extraordinary new laptop software gives every outside plant technician the equivalent problem solving ability of someone with decades of actual field experience. Electronic isolation enables technicians locate troubles near inaccessible elements such as locked terminals and buried splices without digging. It automatically adjusts for the presence of water, gauge conversions, load coils and temperature changes that can mask the true location of a fault. |
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