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| Analysis and Monitoring |
 OptiView® Network Analyzer EtherScope™ Series II Network Assistant AnalyzeAir™ Wi-Fi Spectrum Analyzer NetAlly® Application Advisor ClearSight™ Analyzer Network Time Machine™ OptiView® Protocol Expert OptiView® Link Analyzer XLink Analyzer OptiView® OC3/OC12 WAN Analyzer Tap Solutions |
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OptiView® Network Analyzer
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Gold Support Services
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Gold Support for your OptiView Analyzer allows you to make the  most of your OptiView Analyzer purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
What do you get with Gold Support for your OptiView Analyzer?
Software and firmware upgrades - Your OptiView will never be out of date. You'll receive all software and firmware upgrades free - the only way to keep your OptiView updated. See the latest releases.
OptiView Gold Support Members Training - Online training that can be utilized without having to take your staff out of the field can be a valuable tool. Gold Support Members have access to exclusive on-line training modules available.
OptiView Gold Member Only Webcasts - OptiView Gold Support Members have exclusive access to a monthly Webcast that focuses on the topics they most want to hear about. The On-Demand versions of these webcasts are also posted on our Gold Members "My Account" web page for later viewing.
Repairs and loaner equipment - If your OptiView should fail, we'll deliver a loaner unit via next-day delivery to keep you up and running. We'll repair your OptiView and replace defective or faulty accessories at no charge, with "first on bench" priority, and return it to you - all shipping paid by Fluke Networks.
Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes direct, immediate telephone access to our world-class Technical Assistance Center (TAC), direct access only available to Gold Members. Our centers in London and Seattle employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions helping you get the most out of your OptiView and understand the results you are seeing.
Accessory Replacement - Some accessories are essential to your OptiView. The normal warranty on accessories is 90 days, but parts and accessories including the External Battery pack will be replaced free of charge with Gold Support once qualified as defective by our technical assistance center.
Covered accessories include:
• AC Adapter • Carrying Case • External Battery pack
• 1000BASE-SX-SFP - (1 per year)
Training Opportunities - As a Gold Support Member, you receive a 20% discount off the price of any scheduled instructor-led training classes (does not include onsite custom training). The more your staff knows about operating your Fluke Networks equipment, the faster and more effective their performance will be. See the current class listing.
Unlimited access to our Knowledge Base - You’ll have an open door to valuable proprietary information we’ve gathered from helping customers over the years. It also includes helpful technical articles written by our experts.
Member Only promotions - Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
Ensure that you are getting the most out of your OptiView Analyzer with Gold Support Services.
OptiView Gold Support Programs
| Model Number/Name |
Description |
| GLD-OPVS3 |
1-YEAR Gold Maintenance Support for OptiView Series 3 - Models: OPVS3-GIG, OPVS3-GIG/W, OPVS3-GIG/S and OPVS3-GIG/RHD |
| GLD-OPVS3/PSVS |
1-YEAR Gold Maintenance Support for OptiView Series 3 Professional Vision Suite - Models: OPVS3-GIG/RHD/PSVS, OPVS3-GIG/PSVS, OPVS3-GIG/PSVS/W, OPVS3-GIG/PSVS/S and OPVS3-GIG/PSVS/C |
| GLD-OPVS2 |
1-YEAR Gold Maintenance Support for OptiView Series 2 - Models: OPVS2-GIG, OPVS2-GIG/S and OPVS2-GIG/RHD |
| GLD-OPVS2/PSVS |
1-YEAR Gold Maintenance Support for OptiView Series 2 Professional Vision Suite - Models: OPVS2-GIG/RHD/PSVS, OPVS2-GIG/PSVS, OPVS2-GIG/PSVS/S and OPVS2-GIG/PSVS/C |
| GLD-OPVS3-WGA |
1-YEAR Gold Maintenance Support for OptiView Series 3 Workgroup Analyzer - Model: OPVS3-WGA/GIG |
| GLD-OPVS3-WGA/DSVS |
1-YEAR Gold Maintenance Support for OptiView Series 3 Workgroup Analyzer Distributed Vision Suite - Model: OPVS3-WGA/GIG/DSVS |
| GLD-OPV-WGA |
1-YEAR Gold Maintenance Support for OptiView Workgroup Analyzer - Models: OPV-WGA-STD, OPV-WGA-PRO and OPV-WGA-GIG |
| GLD-OPV-WGA/DSVS |
1-YEAR Gold Maintenance Support for OptiView Workgroup Analyzer Distributed Vision Suite - Models: OPV-WGA-STD/DSVS, OPV-WGA-PRO/DSVS and OPV-WGA-GIG/DSVS |
| GLD-1X-PNA |
Gold Technical Assistance - Single Incident - Provides technical assistance for a single support incident. TAC access only. Does not include software upgrades, loaners, repair or any other Gold Program benefits. |
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Related Links | |  | | |
Live demo on your network - to schedule, call: 1-888-819-2191 (US/CA) or email: sales@flukenetworks.com | |
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