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| Fiber Certification and Testing |
 OptiFiber® OTDR DTX CableAnalyzer™ Series DTX-CLT CertiFiber® Optical Loss Test Set FiberInspector™ Pro FiberViewer™ FiberInspector™ Mini SimpliFiber® Pro Optical Power Meter and Fiber Test Kits SimpliFiber™ Optical Loss Test Kits Fiber Optic Cleaning Kits CertiFiber® VisiFault™ Visual Fault Locator |
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OptiFiber® OTDR
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Gold Support Services
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Gold Support for your OptiFiber® OTDR allows you to  make the most of your OptiFiber purchase while ensuring a higher return on your investment. As the requirements for testing and certifying fiber continue to grow, you need to ensure the performance of mission-critical fiber infrastructures. Gold Support will give you that added insurance by minimizing downtime, faster trouble resolution and total access to all support resources.
What do you get with Gold Support for your OptiFiber and OTDR Fiber modules?
Annual Calibration and Factory Refresh - ISO 9001 standards compliance requires annual unit calibration. Keeping your Fiber modules calibrated is critical to ensure accuracy when testing fiber networks. Our calibration processes are ISO-9001 controlled and designed to certify that your OptiFiber and OTDR Fiber modules meet all published specifications. When you schedule calibration for your OptiFiber and covered OTDR Fiber modules we will set you up to receive a loaner* unit while your OptiFiber mainframe and OTDR Fiber modules are precisely calibrated, repaired as necessary with genuine OEM repair parts, upgraded with all of the latest software and firmware then cleaned and performance verified. In addition, all accessories that came with your OptiFiber will be tested and replaced if faulty or defective. *Loaner unit for calibration is currently only available in the U.S., and must be scheduled.
Repairs and loaner equipment - If your OptiFiber or covered OTDR Fiber modules fail, we'll deliver a loaner unit via next-day delivery to keep you up and running. We'll repair your OptiFiber or OTDR Fiber module and replace defective accessories that came with your unit at no charge, with "first on bench" priority, and return it to you - all shipping paid by Fluke Networks.
Accessory Replacement - Some accessories are essential to testing and certifying fiber cables. If any standard accessory that came with your OptiFiber is qualified as defective or faulty by our technical assistance center, it will be replaced free of charge. There is a limitation of one Launch Lead and 250X/400X Inspection Camera per year, provided they have met the aforementioned criteria.
Covered accessories include:
• Batteries • MMC reader • Launch Leads - (1 Launch Lead per year)
• Chargers • Cables • Carrying cases • 250X/400X Inspection Camera - (1 per year)
Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes priority access to our world-class Technical Assistance Center (TAC). Our centers in London and Seattle employ a full staff of highly trained technical experts that are on call, including weekends and through the night, to answer complex troubleshooting questions, including GOLD only services such as: Test set-up and instrument configuration, Fiber testing and reference setting, Test results interpretation, including trace results analysis. Let us help you get the most out of your OptiFiber and OTDR Fiber modules and understand the results you are seeing.
Training Opportunities - As a Gold Support Member, you would receive a 20% discount off the price of any scheduled instructor-led training classes (does not include onsite custom training). The more your staff knows about operating your Fluke Networks equipment, the faster and more effective their performance will be. See the current class listing.
Unlimited access to our Knowledge Base - You’ll have an open door to valuable proprietary information we’ve gathered from helping customers over the years. It also includes helpful technical articles written by our experts.
Member Only promotions - Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
Gold Support for the OptiFiber and OTDR Fiber modules may be purchased via one of the bundles below, or purchased individually for the OptiFiber and appropriate OTDR Fiber modules package. You must have Gold Support coverage for both the mainframe and OTDR fiber modules for complete coverage.
OptiFiber and OTDR Fiber Module Gold Support Programs
| Model Number/Name |
Description |
| GLD-OF |
1-YEAR Gold Maintenance Support for the OF-500 OptiFiber Mainframe - Model: OF-500 |
| GLD-OF-500-XX |
1-YEAR of Gold Maintenance Support for any OptiFiber Bundles (includes coverage on mainframe, all modules, remotes and cameras) - Models: OF-500-01, OF-500-01/50M, OF-500-02, OF-500-02/50M, OF-500-10, OF-500-10m, OF-500-15, OF-500-15/50M, OF-500-35, OF-500-35/50M, OF-500-03, OF-500-13 and OF-500-45 |
| GLD-OFTM-53XX |
1-YEAR Gold Maintenance Support for FiberInspector Pro Video Probe ( 250x/ 400x) option for OptiFiber: includes an FT650 Fiber probe, interface cable, and probe adapter tips (ST, SC, FC and universal 2.5mm patch cord tip) - Model: OFTM-5352 |
| GLD-OFTM-56XX |
1-YEAR Gold Maintenance Support for any individually purchased MM OptiFiber Module - Models: OFTM-5610B, OFTM-5611B and OFTM-5612B (must purchase in addition to GLD-OF) |
| GLD-OFTM-57XX |
1-YEAR Gold Maintenance Support for any individually purchased SM OptiFiber Module - Models: OFTM-5730, OFTM-5731 and OFTM-5732 (must purchase in addition to GLD-OF) |
| GLD-OFSR-MM-REM |
1-YEAR Gold Maintenance Support for any individually purchased OFSR-MMREM - Model: OFSR-MMREM (must purchase in addition to GLD-OF) |
| GLD-OFSR-REMOTEMOD |
1-YEAR Gold Maintenance Support for any individually purchased OFSR-SFM or OFSR-MFM - Models: OFSR-SFM and OFSR-MFM (must purchase in addition to GLD-OF) |
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