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| Test and Troubleshoot |
 EtherScope™ Series II Network Assistant AirCheck™ Wi-Fi Tester NetTool™ Series II Inline Network Tester CableIQ™ Qualification Tester LinkRunner™ Pro & Duo Network Multimeter LinkRunner™ Network Multimeter IntelliTone™ Pro Toner and Probe OneTouch™ Series II Network Assistant |
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EtherScope™ Series II Network Assistant
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Gold Support Services
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Gold Support for your EtherScope Network Assistant allows you to make the most of your EtherScope purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
What do you get with Gold Support for your EtherScope Network Assistant?
Repairs and loaner equipment - If your EtherScope should fail, we'll deliver a loaner unit via next-day delivery to keep you up and running. We'll repair your EtherScope and replace defective or faulty accessories at no charge, with "first on bench" priority, and return it to you - all shipping paid by Fluke Networks.
Software upgrades - Your EtherScope will never be out of date. You'll receive all software upgrades free - the only way to keep your EtherScope updated. See the latest releases.
Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes direct, immediate telephone access to our world-class Technical Assistance Center (TAC), direct access only available to Gold Members. Our centers in London and Seattle employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions helping you get the most out of your EtherScope and understand the results you are seeing.
Accessory Replacement - Some accessories are essential to your EtherScope. The normal warranty on accessories is 90 days, but parts and accessories including the EtherScope battery will be replaced free of charge with Gold Support once qualified as defective by our technical assistance center.
EtherScope Gold Support Members Training - Online training that can be utilized without having to take your staff out of the field can be a valuable tool. Gold Support Members have access to exclusive on-line training modules.
EtherScope Gold Member Only Webcasts - EtherScope Gold Support Members have exclusive access to a quarterly Webcast that focuses on the topics they most want to hear about. The On-Demand versions of these webcasts are also posted on our Gold Members "My Account" web page for later viewing.
Training Opportunities - As a Gold Support Member, you receive a 20% discount off the price of any scheduled, instructor-led training classes (does not include onsite custom training). The more your staff knows about operating your Fluke Networks equipment, the faster and more effective their performance will be. See the current class listing.
Unlimited access to our Knowledge Base - You’ll have an open door to valuable proprietary information we’ve gathered from helping customers over the years. It also includes helpful technical articles written by our experts. Member Only promotions - Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
Ensure that you are getting the most out of your EtherScope Network Assistant with Gold Support Services.
EtherScope Gold Support Programs | Model Number/Name | Description | | GLD-ES | 1-YEAR Gold Maintenance Support for any EtherScope Network Assistant - Models: ES2-LAN-SX, ES2-LAN-SX/I, ES2-PRO-SX/I, ES2-PRO-SXLX-I/S, ES2-WLAN, *ES2-LAN-SX/I-KIT and *ES2-PRO-SX/I-KIT
*Must purchase GLD-LR for Gold coverage on LinkRunner Pro | | GLD-1X-PNA | Gold Technical Assistance - Single Incident - Provides technical assistance for a single support incident. TAC access only. Does not include software upgrades, loaners, repair or any other Gold Program benefits. |
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