Fluke Networks' Distributed Work Manager (DWM) correlates information from virtually every aspect of the network to build prioritized work packages and improve dispatch center operations. DWM ensures that the highest priority work package is given to the technician best able to complete the order.
Bi-directional communication (CTI interface) between field technicians and the central office allows real time analysis and keeps legacy application databases current.
Automation of many manual functions saves millions of dollars even as productivity is increased and dependence on WFA or other systems is reduced.