Today?s business applications have changed dramatically from a decade ago. Two tier client-server architectures have evolved with greater flexibility and horsepower to run advanced web and database driven management tools. The advent of multi-tiered software means that many IT organization need to support 3 or more application tiers involving multiple databases, application servers, ERP systems, CRM systems, web servers, and access servers. Troubleshooting these complex environments can be problematic and many IT organizations, impacted by downsizing and resource shortages, are looking for a better way to isolate the root case of performance problems.

SuperAgent provides the relief by helping IT organizations resolve performance problems faster and decrease the Mean Time to Resolution (MTTR) for help desk cases. By monitoring server to server traffic, SuperAgent will be able to identify which tier is inserting latency for end users. Isolation of the fault to the application, system or network further speeds resolution and minimizes finger pointing among support groups and vendors.