When application response time degradation occurs, SuperAgent alerts you to the change and then starts actively investigating the problem ? even when you are not available. SuperAgent uses its automated baselines and incident detection engine to determine when active testing is necessary. Then using SNMP polling, packet capture, TCP trace route, ping and the available SuperAgent reports, SuperAgent will collect a whole folder of forensic information to identify where and when application degradation was impacted. Even if the problem happens intermittently or in the middle of the night, SuperAgent will watch over your network and automatically drill into application degradation problems for efficient and effective follow-up.