IT departments endeavor to support mission critical applications by continuously monitoring end user experience and reacting to problems before productivity becomes affected. SuperAgent is a passive application response time analyzer that isolates slow performance to the network, server or application quickly, with no need for endpoint agents. SuperAgent analyzes TCP application performance based on real user traffic, not synthetic transactions. In a single view, management can easily see which user groups are receiving the best, or worst, transaction times for any application. IT departments are then able to drill into the cause of poor performance and resolve specific deficiencies.
Service Level Management
Many IT organizations are utilizing service level management practices to ensure IT is aligned with the business they support. SuperAgent provides the most effective platform for monitoring service levels all user transactions are measured. In addition, alarms can notify you when performance degrades, helping ensure you meet your performance goals. SuperAgent's passive monitoring adds no additional load to the network or application servers, meaning you don't have to waste bandwidth or processing power just to measure application transactions. SuperAgent is the most efficient, cost-effective way to manage application service levels and ensure continuous improvement for your organization.
Troubleshooting Problems
When performance issues arise, how do you know where the problem lies? Which IT resources should be deployed to fix a problem? SuperAgent helps resolve application performance problems in minutes, by isolating response time measurements into network, server and application components. This localization helps you put the right resource on the case. In certain instances, automatic investigations are launched to gather key measurements that pinpoint the cause while the problem is still occurring. SuperAgent helps you get results in minutes, allowing you to increase user satisfaction and business efficiencies.