Financial Services are experiencing several trends that impact IT, both from within the business organization and from external sources. These trends impact both the regional bank organizations and the larger investment firms.
In the regional space, competition to gain and retain customers drives investment in mobile banking, data protection, and remote services, while cutting fees and applying new regulations that lessen bank income. Acquisitions and mergers keep IT organizations busy through data consolidation and integration. In the near future, some banking organizations are looking to replace human tellers with kiosks which handle the majority of walk-in traffic. This will reduce the number of people on staff, but for IT, it will increase the data load and services required to support these systems.
Larger investment firms continue to spend enormous amounts of money to achieve ultra-low latency in trading services, gaining a competitive edge with every nanosecond saved from application response times. With the huge move to mobility and custom applications, these firms are finding ways to keep their investors connected and trading around the clock. With network and application performance in these environments, the unexpected is unacceptable. IT organizations are expected to have complete visibility at all hours, capturing everything, everywhere – 24/7.