The Network Time Machine is an all-in-one solution for back-in-time root cause analysis of network and application problems. The innovative Performance Bottleneck Analysis (PBA) visually identifies the fault domain to the server or the network. Application-centric analysis finds problems without needing to look at packets. Advanced data mining quickly pinpoints the relevant packets in multiple terabytes of captured data.
These time-saving analytics are integrated into a single appliance, reducing initial expense, set-up time and ongoing maintenance. NTM’s plug-and-play operation automatically identifies applications, analyzes their performance, and displays relevant statistics in user-configurable dashboards.
You won’t miss a key event with the NTM’s independently verified 100% packet capture at on multiple 10/100 Mbps, 1 Gbps and 10 Gbps Ethernet interfaces at rates exceeding 10Gbps with multiple terabytes of RAID storage.
The Network Time Machine is an all-in-one solution for back-in-time root cause analysis of network and application problems. The innovative Performance Bottleneck Analysis (PBA) visually identifies the fault domain to the server or the network. Application-centric analysis finds problems without needing to look at packets. Advanced data mining quickly pinpoints the relevant packets in multiple terabytes of captured data.
These time-saving analytics are integrated into a single appliance, reducing initial expense, set-up time and ongoing maintenance. NTM’s plug-and-play operation automatically identifies applications, analyzes their performance, and displays relevant statistics in user-configurable dashboards. You won’t miss a key event with the NTM’s independently verified 100% packet capture at on multiple 10/100 Mbps, 1 Gbps and 10 Gbps Ethernet interfaces at rates exceeding 10Gbps with multiple terabytes of RAID storage.
The NTM automatically discovers applications and reports performance trending metrics by server, network and client site. The unique Performance Bottleneck Analysis (PBA) displays server, network and client site time for each TCP flow. PBA metrics show where application time is spent, immediately identifying the root cause of application performance complaints.
In addition, the NTM also shows how related performance metrics change over time, allowing identification of the fault domain to a specific server, or network. The packet extraction process is integrated with the UI so that the set of flows exhibiting the problem can be quickly analyzed.
Once the relevant packets are extracted, the NTM guides users from application to flow to transaction view using an intuitive drill down process. Bounce charts give a clear indication of how transactions transverse over time and indicate problem packets without going into decode view. The result is increased operational efficiencies through a reduced learning curve, shorter time to domain isolation and quicker root cause resolution.
Fluke Networks’ Performance Bottleneck Analysis (PBA) is based on a patent-pending algorithm in which the analyzer isolates the time that a flow spends with the Server, Network and Client. The algorithm requires one measurement point in the network near the end-point, such as the Server or Client. This speeds troubleshooting time as it does not require measurement at two locations to determine change in network latency.
The NTM uses stream-to-disk technology to record all network traffic up to full 10Gbps line rate so you don’t miss any critical events. All Network Time Machine products come with multiple, high-performance interfaces with multiple platform choices.
The NTM integrates the powerful application-centric analysis engine based on the award-winning ClearSight™ Analyzer (CSA) which provides automatic application analysis. For each application flow, the CSA can automatically construct bounce charts and notes with highlighted text and color codes to indicate application impairments, such as slow TCP sever response, and error status. In addition, CSA supports multi-segment analysis so you can quickly analyze flows that span across multiple tiers of servers or network segments. This powerful capability visually identifies problems in timing, command/response and TCP level impairments such as lost packets or out-of-order sequence. Perform in-depth analysis of the most commonly used applications such as SQL, Oracle, MS Networking (SMB), VoIP, DNS, FTP, HTTP, POP3, Telnet, SMTP, SNMP, MS Exchange, and Citrix. CSA also supports WireShark® decodes, providing visibility into an even wider range of applications.
The NTM is application and server aware. It offers a high-level dashboard view of applications, servers and sites. This single screen provides a visual representation of key performance indicators such as data volume by application, network latency by site, and connections by server. While the NTM continuously discovers and logs the performance of each application server, users can easily select and show the KPIs that are of interest with one click, making it easy to compare performance between servers supporting the same application. In addition, users can define thresholds and alarms for analyzed performance metrics. This speeds the detection of recurring problems by proactively monitoring key metrics for the applications of interest:
A key feature the NTM platform is the ability to quickly identify the packets that are related to the event of interest through the use of an advanced indexing and classification engine. In its heart is a powerful Relational Database Management System (RDMS) which crunches and makes sense of volumes (many terabytes worth) of network data in near real time.
The NTM interface uses the information to create unique views that are critically valuable to assist network engineers and administrators to proactively manage and service their networks. These views are shown in an intuitive workspace where relevant information is easily accessible with a few mouse clicks.
The framework provides an extremely intuitive method of troubleshooting networks, and represents a revolutionary new way to manage and service your network. Four main upper layer application types are supported with detailed analysis: HTTP, H.323, SIP, and RTP. Flow-based information on the Transport and Network Layer are also easily accessible so users can extract the flows or packet of interest for root cause analysis.
Each Network Time Machine (NTM) is equipped with a high performance FPGA-based capture card, supporting 1 Gbps or 10 Gbps with multiple interfaces. All capture cards have built-in hardware filters and DLL error detection capabilities.
NTM can be connected to the network through SPAN ports or any of the large array of inline, aggregation or switching Taps available from Fluke Networks. Together with its high performance stream-to-disk functionality - up to 10 Gbps, the NTM provides you with the peace of mind that you will not miss a critical event on your critical links.
When NTM is connected to multiple links or with multiple NTM’s deployed, it has the ability to synchronize, merge and analyze flow data collected from different locations and provides a multi-segment bounce chart with timing error detection. Root cause issues such as dropped packets or abnormal network latency as packets transverse across the network can be quickly isolated and identified.
The NTM provides real-time or post-capture VoIP and video quality assessment with extensive QoS, call type and codec analysis for all SIP or H.323 calls. Quality parameters including packet loss, jitter, R-value, can be displayed or combined into MOS and R-factor for voice or VQFactor™ for a video stream. Generate a QoS report for a VoIP call simply by selecting the desired call and clicking the “report” tab. Call setup problems, such as can’t connect or busy, are shown without the need to decode packets. Playback the call or video to see the actual problem.
High performance stream-to-disk captures packet and payload for long term storage for tracing of abnormal user behavior. Advanced filters aid in the extraction of traffic to see user patterns, a server susceptible to tampering, and compliance and security violations.
ClearSight Analyzer can provide detailed analysis showing where and how the issue occurred. FTP, Messaging, Email, Video or Voice calls can be played back in ClearSight Analyzer to quickly extract evidence required for action.
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| Reconstruct email | Reconstruct messaging |
Portable Network Time Machine Units
Portable Network Time Machine Units Deploy quickly to solve application and network performance problems - wherever the location might be. Plug and play real-time monitoring and network forensic analysis capability. ClearSight Analyzer is embedded for on-board or remote-controlled application-centric analysis. Onboard problem identification and multi-segment transactional analysis for quick network and application problem isolation. Large LCD display, with keyboard and mouse for onsite operation. Remote Agent Viewer option supports up to 3 concurrent remote agent viewers for collaborative analysis with remote colleagues.
Three appliance configurations to choose from for data center, LAN consolidation points and branch office link monitoring and analysis. High performance, custom NIC and RAID-based stream-to-disk functionality that doesn't miss key events. Premium3 and Standard3 EA features a dual RAID5 controller for hot-swappable disk arrays and disk-fail redundancy. ClearSight Analyzer embedded for on-board application-centric analysis - so there's no need to extract data out of the NTM for analysis. Onboard problem identification and multi-segment transactional analysis for quick network and application problem isolation.
| Model Number/Name | Description |
| CSN/NTM-EX3 | NETWORK TIME MACHINE EXPRESS, Four 1GB SFP Interfaces, 1TB Storage |
| CSN/NTM-ST3-4TB5 | NETWORK TIME MACHINE STANDARD3, Four 1G SFP Interfaces, 4TB Storage, SATA RAID5 |
| CSN/NTM-ST3-8TB5 | NETWORK TIME MACHINE STANDARD3, Four 1G SFP Interfaces, 8TB Storage, SATA RAID5 |
| CSN/NTM-ST3-EA | NETWORK TIME MACHINE STANDARD3, Four 1G SFP Interfaces, 20TB Storage, SATA RAID5 |
| CSN/NTM-PR3-S5 | NETWORK TIME MACHINE PREMIUM3, Two 10G XFP Interfaces, 6.1TB Storage SAS RAID5 |
| CSN/NTM-PO1A | NETWORK TIME MACHINE PORTABLE1A, Four 1G SFP Interfaces, 1.4TB Storage |
| CSN/NTM-PO2-1G | NETWORK TIME MACHINE PORTABLE 2, Four 1G SFP Interfaces,1.7 TB Storage |
| CSN/NTM-PO2-10G | NETWORK TIME MACHINE PORTABLE 2, Two 10G XFP Interfaces,1.7 TB Storage |
| Storage Upgrades | |
| CSN/NTM-ST3-8TB-FUG | NTM Standard3 8TB SATA RAID0 (Field Upgrade) |
| CSN/NTM-ST3-EA-UGD | Additional NTM Standard External Storage Array, 20TB SATA RAID5 (Factory Installed) |
| CSN/NTM-ST3-EA-FUG | Additional NTM Standard External Storage Array, 20TB SATA RAID5 (Field Upgrade) |
| CSN/NTM-PR3-S5-UGD | Additional NTM Premium3 External Storage Array 6.1TB SAS RAID5 (Factory Installed) |
| CSN/NTM-PR3-S5-FUG | Additional NTM Premium3 External Storage Array 6.1TB SAS RAID5 (Field Upgrade) |
| Model Number/Name | Description |
| CSN/NTM-EX3-A | NETWORK TIME MACHINE EXPRESS with Atlas Option |
| CSN/NTM-ST3-4TB-A | NETWORK TIME MACHINE STANDARD3 with Atlas Option |
| CSN/NTM-ST3-8TB-A | NETWORK TIME MACHINE STANDARD3 with Atlas Option |
| CSN/NTM-ST3-EA-A | NETWORK TIME MACHINE STANDARD3 with Atlas Option |
| CSN/NTM-PR3-S5-A | NETWORK TIME MACHINE PREMIUM3 with Atlas Option |
| CSN/NTM-PO1A-A | NETWORK TIME MACHINE PORTABLE1A with Atlas Option |
| CSN/NTM-PO2-1GA | NETWORK TIME MACHINE PORTABLE 2 with Atlas Option |
| CSN/NTM-PO2-10GA | NETWORK TIME MACHINE PORTABLE 2 with Atlas Option |
| CSN/NTM-APPAD | App Advisor Bundle includes NTM Atlas option, and Application Advisor Console with 25 VoIP Agents and VoIP Option |
| CSN/NTM-NFT | NTM NetFlow Bundle includes NTM Atlas option and NetFlow Tracker with 25 Device license |
| CSN/NTM-APM | Application Performance Bundle includes NTM Atlas option, Application Advisor Console with 25 VoIP Agents and VoIP Option and NetFlow Tracker with 25 Device license |
| Model Number/Name | Description |
| CSN/NTM-ATLAS | NTM ATLAS SOFTWARE MODULE |
| CSN/NTM-REMSW-CD | NTM Remote Viewer License for NTM Portable with CD |
| CSN/OPT-3045 | Software Option: Packet Generation, Multicasting Visualizer and History Reporter Function |
| Model Number/Name | Description |
| CSN/ACC-9022 | 10G Singlemode XFP, QTY 2 |
| CSN/ACC-9032 | 10G Multimode XFP, QTY 2 |
| CSN/ACC-9050 | 1G Singlemode SFP Transceiver Kit, quantity 2 |
| CSN/ACC-9051 | 1G Multimode SFP Transceiver Kit, quantity 2 |
| CSN/ACC-9055 | 1G Copper SFP Transceiver Kit, quantity 2 |
| FTAP-9-50 | Gigabit Singlemode Tap Kit |
| FTAP-50-50 | Gigabit Multi Mode Tap Kit |
| TAP-10/100/1000 | 10/100/Gigabit copper Tap Kit |
| FTAP-9-50-10G | 10G Single Mode Tap Kit |
| FTAP-50-50-10G | 10G Multi Mode Tap Kit |
| Model Number/Name | Description |
| GLD-NTM-EA3-UGD | 1 year Gold Support for one each additional external storage array for Standard3 and Premium3 |
| GLD-NTM-EX3 | 1 Year Gold Support for CSN/NTM-EX3 |
| GLD-NTM-PO1A | 1 Year Gold Support for CSN/NTM-PO1A (For unit sold after 2010 only) |
| GLD-NTM-PO2-10G | 1 Year Gold Support for CSN/NTM-PO2-10G (For unit sold after 2010 only) |
| GLD-NTM-PO2-1G | 1 Year Gold Support for CSN/NTM-PO2-1G (For unit sold after 2010 only) |
| GLD-NTM-PR3 | 1 Year Gold Support for CSN/NTM-PR3-S5 |
| GLD-NTM-ST3-4TB | 1 Year Gold Support for CSN/NTM-ST3-4TB |
| GLD-NTM-ST3-8TB | 1 year Gold Support for CSN/NTM-ST3-8TB |
| GLD-NTM-ST3-EA | 1 Year Gold Support for CSN/NTM-ST3-EA |
| GLD-NTMEX3-A | 1 Year Gold Support for CSN/NTM-EX3-A |
| GLD-NTMPO1A-A | 1 Year Gold Support for CSN/NTM-PO1A-A |
| GLD-NTMPO2-10G-A | 1 Year Gold Support for CSN/NTM-PO2-10G-A (For units sold after 2010 only) |
| GLD-NTMPO2-1G-A | 1 Year Gold Support for CSN/NTM-PO2-1G-A (For units sold after 2010 only) |
| GLD-NTMPR3-S5-A | 1 Year Gold Support for CSN/NTM-PR3-S5-A |
| GLD-NTMST3-4TB-A | 1 Year Gold Support for CSN/NTM-ST3-4TB-A |
| GLD-NTMST3-8TB-A | 1 year Gold Support for CSN/NTM-ST3-8TB-A |
| GLD-NTMST3-EA-A | 1 Year Gold Support for CSN/NTM-ST3-EA-A |
| GLD-NTM-APPAD | Gold Support for CSN/NTM-APPAD |
| GLD-NTM-APM | Gold Support for CSN/NTM-APM |
Storage, throughput and interfaces
| Total storage (Terabyte) | Packetstore (Terabyte) | Stream-to-disk throughput (Gbps) | Number of monitoring interfaces |
Express3 | 2 | 1 | 2 | Four 1Gbps SFP |
| Standard3 | 8 or 12 | 4 or 8 | 4 | Four 1Gbps SFP |
| Standard3 EA | 24 or 36 | 20-180 | 4 | Four 1Gbps SFP |
| Premium3 | 7.2 | 6-18 | 10 | Two 10Gbps XFP |
| Portable1A | 2 | 1.4 | 2 | Four 1Gbps SFP |
| Portable2 | 3.3 | 1.7 | 3 | Four 1Gbps SFP or Two 10Gbps XFP |
Note: 1) No SFP transceivers are included with NTM. Please order separately CSN/ACC-90XX.
2) Packetstore is minimum disk capacity reserved for storing packet.
Detailed Technical Specifications
| Model | Express | Standard | Standard EA | Premium | Portable1A | Portable2 |
| Model Number | CSN/NTM-EX3 | CSN/NTM-ST3-4TB | CSN/NTM-ST3-EA | CSN/NTM-PR3-S5 | CSN/NTM-PO1A | CSN/NTM-PO2-1G |
CPU | Quad Core Intel | Two Quad Core | Two Quad Core
| Two Quad Core | Intel Quad | L5420 Quad |
OS | Windows Server 2008 | Windows Server 2008 | Windows Server 2008 | Windows Server 2008 | Windows 7 | Windows Server 2008 |
Memory | 4 GB | 4 GB | 4 GB | 4 GB | 4 GB | 4 GB |
Power supply | 50/60 Hz, | 50/60 Hz, | 50/60 Hz, | 50/60 Hz, | 50/60 Hz, | 50/60 Hz, |
Power consumption | One non-redundant 350 W | High output, two | High output, two | High output, two | 460 W auto switching | 460 W auto switching |
Dimensions | Height: 4.24 cm (1.67”) | Height: 8.64 cm (3.40”) | Mainframe | Mainframe | Height: 29 cm (11.44”) | Height: 29 cm |
| Weight | 9.1 kg (20 lb) | 26.1 kg (57.54 lb) | 26.1 kg (57.54 lb) | 26.1 kg (57.54 lb) | 10.2kg (22.5lb) | 10.2 kg |
Note: The External storage array unit included with NTM Standard EA and Premium has the same dimensions: Height: 8.68 cm (3.4"), Width: 22.6 cm (17.6" ), Depth: 56.1 cm (22.1" ), Weight: 28.39 kg (62.6 lb) (max config)
| Title/Description | Download | |
Network Time Machine Data Sheet
Network Time Machine Data Sheet | Download PDF (3.1 MB) | |
Network Time Machine Gold Value Flyer
Gold Benefits for Network Time Machine | Download PDF (1.02 MB) | |
Portable Network Time Machine Data Sheet
Portable Network Time Machine Data Sheet | Download PDF (2.34 MB) |
| Title/Description | Download | |
Fluke Networks' Solution Catalog
64 page guide to selection and ordering Fluke Networks' Solutions and Products | Download PDF (6.39 MB) |
| Title/Description | Download | |
How to Merge Trace Files With ClearSight Analyzer
How to Merge Trace Files With ClearSight Analyzer | Download PDF (1.02 MB) | |
Troubleshooting with the power of Multi-Segment Analysis
Troubleshooting with the power of Multi-Segment Analysis | Download PDF (2.78 MB) | |
Troubleshooting with the Power of Multi-Tier Analysis
Troubleshooting with the Power of Multi-Tier Analysis | Download PDF (921 KB) | |
Troubleshooting VoIP Problems with the Power of Multi-Tier and Multi-Segment Analysis
Troubleshooting VoIP Problems with the Power of Multi-Tier and Multi-Segment Analysis | Download PDF (1.95 MB) |
| Title/Description | Download | |
Guide To Deploying And Troubleshooting Video In The Enterprise
Guide To Deploying And Troubleshooting Video In The Enterprise | Download PDF (6.75 MB) | |
Selecting a Network Recorder for back-in-time analysis to solve intermittent problems and unexpected events
Selecting a Network Recorder for back-in-time analysis to solve intermittent problems and unexpected events | Download PDF (94 KB) | |
Application Centric Analysis White Paper
Application-Centric Analysis Helps Maximize the Value of Wireshark | Download PDF (3.99 MB) | |
Why You Should Consider a Hardware Based Protocol Analyzer
Why You Should Consider a Hardware Based Protocol Analyzer | Download PDF (753 KB) |
| Title/Description | Download | |
Network Time Machine US Training Flyer
Network Time Machine US Training Flyer | Download PDF (355 KB) | |
Video in the Enterprise Solutions from Fluke Networks
Video in the Enterprise Solutions from Fluke Networks | Download PDF (805 KB) | |
DSS Trade-in Program - Flyer
DSS Trade-in Program - Flyer | Download PDF (797 KB) | |
NTT - Advanced Technology: Stress Test Results for Network Time Machine
Results of an independent stress test performed by NTT Advanced Technology on the performance of the Network Time Machine Premium3. | Download PDF (409 KB) |
Aptela is a leading provide of PBX hosting service that provide live, web-based call and data service for Small and Medium-sized Businesses (SMBs). Aptela's technology has evolved over the past 10 years from their root as an IVR and mobile solution for the financial industry.
Aptela deployed the Network Time Machine (NTM) to conduct long-duration capture on their Gigabit Ethernet aggregation points. Using the NTM's pre-established metrics, Aptela dramatically imrpoved their insight and visibility into all VoIP call, fax, email or phone registration over their network. With the NTM, they can quickly detect, identify and isolate quality problems caused by latency, jitter and packet loss and pin-point problems to the customer or carrier network
Telephone conferencing services are increasingly being used as a vital means to create new business opportunities. Standing at the forefront of this trend is NTT Marketing Act's Chorusline telephone conferencing service. The service helps enterprise keep costs down and profits up.
Chorusline has been making steady inroads into the tele-confererncing service market, as it is easy to set up and is very cost effective. It is pivital that they provides a stable 24/7 service with high-quality audio communication. The Network Time Machine monitors traffic out-of-band on the service provider's critical 1Gbps links to provide comprehensive quality metrics and forensic analysis capability to ensure high availability for the Chorusline service.
The enforcement of J-SOX and other compliance regulations, plus the trend of ever-rising data volumes has driven corporate demand for high-capacity high-efficiency data centers at exponential rates. The range of functions data centers are now expected to provide is nothing short of remarkable, and the convergence of these factors has created something like a second data center boom. SoftBank IDC, a leader in the data-center industry, is in the midst of vigorously expanding its operations, with the goal of providing an even wider range of high-quality, upper-layer services, including services not seen in data centers to date. The Network Time Machine provides high-capacity packet capture and forensic analysis is a powerful solution that SoftBank IDC relies on when implementing such services.
WILLCOM, is the only service provider of PHS, called "AIR-EDGE", in Japan. They offer wireless data communication and VoIP services through its independent network with approximately 160,000 PHS cell stations across Japan. The key feature of the service is that users can enjoy up to 800kbps of stable data communication service with only a small fixed charge of JPY3, 880 ($40) per month.
In order to provide reliable and excellent service all-the-time across the country, WILLCOM deployed the Network Time Machine Portable to conduct data analysis and performance verification to ensure smooth service delivery during network expansion. When service problem occurs, the NTM's forensic analysis is used for back-in-time analysis to get to root cause quickly.
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Digicel is a fast-growing mobile carrier with a need to better monitor its IP network, both for congestion and to ensure call quality and billing accuracy. While the company had looked at a broad range of solutions, none provided the necessary combination of network monitoring for IP networks, both for congestion and to ensure VoIP call quality and billing accuracy… until someone recommended they look at Network Time Machine from Fluke Networks.
Network Time Machine Selection Guide
| Model | Express | Standard | Standard EA | Premium | Portable1A | Portable2 |
Model Number | CSN/NTM-EX3 | CSN/NTM-ST3-4TB | CSN/NTM-ST3-EA | CSN/NTM-PR3-S5 | CSN/NTM-PO1A | CSN/NTM-PO2-1G |
Interface Rate (Gbps) | 1 | 1 | 1 | 10 | 1 | 1 or 10 |
Number and Type of Interfaces | 4 SFP | 4 SFP | 4 SFP | 2 XFP | 4 SFP | 4 SFP or |
Type of Media Supported | 10/100/1000 | 10/100/1000 | 10/100/1000 | 10GBase-SR | 10/1001000 | 10/1001000 |
Steam-to-disk Throughput | 2.5 | 3 | 4 | 10 | 2 | 3 |
RAID Configuration | 0 | 5 | 5 | 5 | 0 | 5 |
Raw Capacity (TB)2 | 2 | 12 | 12+24 | 3.6+7.2 | 1.9 | 3.3 |
OS+Metadata Capacity (TB)3 | 0.8 | 3.2 | 9.3 | 2.8 | 0.4 | 1.1 |
PacketStore Capacity (TB)4 | 1 | 4/8 | 20 | 6.1 | 1.4 | 1.7 |
Max. capacity with | N/A | N/A | 60 with 2 | 18.3 with 2 | N/A | N/A |
Multiple Concurrent Remote Viewer/ Configuration | 3/1 | 3/1 | 3/1 | 3/1 | 3/1 | 3/1 |
1. Stream-to-disk throughput is the maximum traffic rate that NTM can store data to disk with no packet loss. The traffic was all 64 byte packets and the test was run no less than 3 hours
2. Raw capacity is total raw hard disk storage available. It will be consumed by OS, NTM system programs, PacketStore and other temporary program buffers
3. OS+Metadata capacity are disk space reserved for OS, NTM System Software and the Metadata database where packet indexing data is kept.
4. PacketStore is the database where packets captured are stored. Amount specified is disk space reserved for storage.
Fluke Networks' Gold Support Program for the Network Time Machine (NTM) ensures that you can maximize your NTM to fully leverage your protocol analysis.
Gold Support is the only way to make the most of your purchase with the latest software releases and access to our comprehensive support resources.
What do you get with Gold Support for Network Time Machine?
Software upgrades - Your Network Time Machine software will never be out of date. You'll receive all software upgrades released during the term of your support contract - the only way to receive them and keep your NTM updated.
| Recent Key Releases | NTM v7.0 | NTM v7.1 | NTM v8.0 |
Release date | 2009 | 2010 | 2011 |
| Performance Bottleneck Analysis (PBA) in Atlas | x | ||
| Scheduled and On-Demand Atlas report | x | ||
| Alarm for PBA | x | ||
| Add Performance Analysis in embedded CSA | x | ||
| System Recovery DVD shipped with all NTM | x | ||
| RAID5 support in Standard3 | x | ||
| Multiple dynamic payload type definition | x | ||
| Hardened appliance | x | ||
| NTM Agent View and CSA co-exist and supported on in7 65 bit OS | x | ||
| Hardware filter/slicing improvement and Packet capture de-duplication |
| x | |
| Increase Lock triggers by time/day setting from 1 to 3 |
| x | |
| Enable capture start/stop from Agent Manager console |
| x | |
| Address book import/export |
| x | |
| Agent Manager and CSA coexist | x | ||
| Support latest wireshark 1.2.4 |
| x | |
| Go to Trigger Frame | x | ||
| Atlas Enhancements: Add TCP retries counts, Database Optimization, Analysis type options added to Atlas configuration | x |
| |
| NTM capture operation triggered by time settings, including start and stop | x | ||
| NTP Time Synchronization has been added | x | ||
| Jumbo Frame | x | ||
| HTTP Reassembly Improvement | x | ||
Access to live 24 x7 technical support - Gold Support includes direct, immediate telephone access to our world-class Technical Assistance Center (TAC), access only available to Gold Members. Our centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions interpret results and help you get the most out of your Network Time Machine.
Hardware Repair - If your Network Time Machine mainframe needs repair it will be done free-of-charge. The unit will receive priority service free-of-charge at the nearest service depot for the Network Time Machine, (Tokyo, Beijing, Eindhoven or Seattle). In some countries, on-site repair for the Network Time Machine EX3, Standard 3 and Premium is available to customers with the Gold Support program (see list of countries). *Gold Support for the Network Time Machine does not currently include a loaner unit during repair service.
Access to our Knowledge Base - You’ll have an open door to valuable information we’ve gathered from helping customers over the years, content only available to Gold Support Program members. It also includes helpful technical articles written by our experts.
Member Only promotions - Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other special values.
As a Fluke Networks' Gold Support Member you will receive access to all of these critical support resources and ensure that you are getting the most out of your Network Time Machine.
Problems Have Nowhere to Hide: Troubleshooting Network and Application Performance
Stop missing critical network events - Case studies in back-in-time problem analysis
Back-in-Time Network Forsensic Analysis
Root cause analysis in a multi-segment environment
Troubleshooting Top 5 VoIP Problems
Introduction to Video in the Enterprise

