Support for distributed or on-spot analysis of network and application issues
 

Network Time Machine™

All-in-one network packet capture appliance for network and application analysis

  • Capture traffic from the network link up to 40 Gbps and stream-to-disk up to 20 Gbps as verified by the Tolly Group. Read Tolly Group Test Report
  • Plug-and-play operation automatically identifies applications, collects, and displays relevant statistics in user configurable dashboards
  • Auto-Multisegment network packet capture analysis with multiple portable and rackmount analyzers reduces time to isolating problems
  • Innovative Performance Bottleneck Analysis (PBA) visually identifies whether problems are in the server or the network
  • Provides QoS metrics, statistics and trending charts of application and flow levels for buffered and historical data
  • Best-in-class, real-time Video/Voice over IP metrics and troubleshooting
  • Portable and rack mount analyzers with RAID options and multiple terabytes of storage. Calculate your storage needs
  • Application-centric analysis automatically shows application flows with intuitive drill down to identify root cause
 
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Talk to an Expert Where to Buy
 
 
 
Overview

The Network Time Machine is an all-in-one network packet capture analyzer for back-in-time root cause analysis of network and application problems. The innovative Performance Bottleneck Analysis (PBA) visually identifies the fault domain to the server or the network. Application-centric analysis finds problems without needing to look at network packets. Advanced data mining quickly pinpoints the relevant network packets in multiple terabytes of captured network data.

These time-saving analytics are integrated into a single network packet capture appliance, reducing initial expense, set-up time and ongoing maintenance. The Network Time Machine's plug-and-play operation automatically identifies applications, analyzes their performance, and displays relevant statistics in user-configurable dashboards.

Auto-multisegment analysis supports collaborative network packet capture, retrieval and analysis across multiple OptiView XG’s and NTM - reduces time and effort required to analyze tough application issues across multiple segments by a factor of 5 or more.

You won’t miss a key event with the Network Time Machine's independently verified 100% network packet capture appliance. There are multiple 10/100 Mbps, 1 Gbps and 10 Gbps Ethernet interfaces at stream-to- disk rates up to 20Gbps with multiple terabytes of RAID storage.

"The Network Time Machine has become one of our most frequently used tools for troubleshooting complex applications. The ability to capture data from both inside and outside of a firewall, then combine the trace files, and get a single look at the data has been extremely valuable. We have been able to identify application problems very quickly."
Bill B.
Supervising Systems
Administrator
Clark County Water
Reclamation District
Las Vegas, NV US

The Network Time Machine is an all-in-one network packet capture analyzer for back-in-time root cause analysis of network and application problems. The innovative Performance Bottleneck Analysis (PBA) visually identifies the fault domain to the server or the network. Application-centric analysis finds problems without needing to look at network packets. Advanced data mining quickly pinpoints the relevant network packets in multiple terabytes of captured network data.

These time-saving analytics are integrated into a single network packet capture appliance, reducing initial expense, set-up time and ongoing maintenance. The Network Time Machine's plug-and-play operation automatically identifies applications, analyzes their performance, and displays relevant statistics in user-configurable dashboards.

Auto-multisegment analysis supports collaborative network packet capture, retrieval and analysis across multiple OptiView XG’s and NTM - reduces time and effort required to analyze tough application issues across multiple segments by a factor of 5 or more.

You won’t miss a key event with the Network Time Machine's independently verified 100% network packet capture appliance. There are multiple 10/100 Mbps, 1 Gbps and 10 Gbps Ethernet interfaces at stream-to- disk rates up to 20Gbps with multiple terabytes of RAID storage.

 
 
Features
 
 
Models & Accessories
Models
Model Number/Name Description
CSN/NTM-EX4ANTM Express4, 2Gbps, 2TB Storage with Atlas
CSN/NTM-ST4LANTM Standard4L, 1Gbps 8TB Storage, RAID5 with Atlas
CSN/NTM-ST4MANTM Standard4M, 1Gbps 12TB Storage, RAID5 with Atlas
CSN/NTM-ST4EANTM Standard4E, 1Gbps Capture Appliance, RAID5, with Atlas
CSN/NTM-PR4MANTM Premium4M, 10GBPS 12TB Storage with Atlas
CSN/NTM-PR4EANTM Premium4E, 10GBPS Capture Appliance, RAID5, with Atlas
CSN/NTM-PR4EA/GLDNTM Premium4E, 10GBPS Capture Appliance, RAID5, with Atlas and 1 YR of Gold Support
CSN/NTM-PR4HANTM Premium4H, 10GBPS Capture Appliance, RAID50, with Atlas
CSN/NTM-PO1B-CNTM Portable 1B, 1Gbps 3TB
CSN/NTM-PO2B-1ANTM Portable2B, 1Gbps, 4TB Storage with Atlas
CSN/NTM-PO2B-10ANTM Portable2B, 10Gbps, 4TB Storage with Atlas
CSN/NTM-PO2B-10PANTM Portable2B, 1&10Gbps, 8TB Storage with Atlas
CSN-NTMC-PO2BS-ACNTM Portable 2BS, 1&10Gbps, 7TB, AC
CSN-NTMC-PO2BS-DCNTM Portable 2BS, 1&10Gbps, 7TB, AC&DC
 
Accessories
Model Number/Name Description
CSN/NTM-48VDC48VDC POWER OPTION FOR NTM STANDARD & PREMIUM
CSN/ACC-9041TWO SINGLE-MODE 10GBPS SFP+ TRANCEIVERS
CSN/ACC-9042TWO MULTI-MODE 10GBPS SFP+ TRANCEIVERS
CSN/ACC-9050TWO 1GBPS SINGLE MODE SFP TRANSCEIVERS
CSN/ACC-9051TWO 1GBPS MULTI-MODE SFP TRANSCEIVERS
CSN/ACC-9055TWO SFP, COPPER,10/100/1000BASET TRANSCEIVERS
CSN/NTM-ATLASNTM ATLAS SOFTWARE MODULE (Electronic Delivery Only)
CSN/NTM-PO2B-HCNTM Portable2B Hard Carrying Case
 
Upgrades
Model Number/Name Description
CSN/NTM-EA-UGDNTM EXTERNAL STORAGE ARRAY, 24TB SATA RAID5
CSN/NTM-EA3-UGDNTM EXTERNAL STORAGE ARRAY, 36TB SATA RAID5
 
Professional Services
Model Number/Name Description
CSN/CSN-PROF-2Two Days Onsite Professional service NTM (includes setup and training for outside of US)
CSN/CSN-PROF-2TTwo Days Onsite Professional service NTM (includes setup and training). Domestic US flight and lodging for instructor included
CSN/CSN-PROF-3TTHREE DAYS ONSITE PROFESSIONAL SERVICE NTM (INCLUDES SETUP AND TRAINING). DOMESTIC US FLIGHT AND LODGING FOR INSTRUCTOR INCLUDED
CSN/CSN-WEBT8 hours of Instructor led Web-based Training for Network Time Machine or ClearSight Analyzer
 
 
Specifications

Technical Specifications

Model

CPU

OS

Dimension
(H x W x D)

Weight

Power Rating

CSN/NTM-EX4-A

Quad Core Intel Xeon E5-2403, 1.8GHz

Windows Server 2008 Embedded SP2

4.28cm (1.68”) x
43.4cm (17.1”) x
61cm (24”)

12.45 kg (27.4 lb)

One non-redundant 350W, 100-240 VAC Auto-Switching

CSN/NTM-ST4LA

Two Six Core Xeon E5-2620

Windows Server 2008 Embedded SP2

8.73 cm (3.44") x
44.4 cm (17.48") x
68.4 cm (26.93")

28.8 kg (63.5 lb)

High Output, Two hot-plug 1100W 100-240 VAC Auto-Switching

CSN/NTM-ST4MA

Two Six Core Xeon E5-2620

Windows Server 2008 Embedded SP2

8.73 cm (3.44") x
44.4 cm (17.48") x
68.4 cm (26.93")

31.98 kg (70.5 lb)

High Output, Two hot-plug 1100W 100-240 VAC Auto-Switching

CSN/NTM-ST4EA

Two Six Core Xeon E5-2620

Windows Server 2008 Embedded SP2

8.73 cm (3.44") x
44.4 cm (17.48") x
68.4 cm (26.93")

28.8 kg (63.5 lb)

High Output, Two hot-plug 1100W 100-240 VAC Auto-Switching

CSN/NTM-PR4MA

Two Six Core Xeon E5-2620

Windows Server 2008 Embedded SP2

8.73 cm (3.44") x
44.4 cm (17.48") x
68.4 cm (26.93")

31.98 kg (70.5 lb)

High Output, Two hot-plug 1100W 100-240 VAC Auto-Switching

CSN/NTM-PR4EA

Two Six Core Xeon E5-2620

Windows Server 2008 Embedded SP2

8.73 cm (3.44") x
44.4 cm (17.48") x
68.4 cm (26.93")

28.8 kg (63.5 lb)

High Output, Two hot-plug 1100W 100-240 VAC Auto-Switching

CSN/NTM-PR4HA

Two Six Core Xeon E5-2620

Windows Server 2008 Embedded SP2

8.73 cm (3.44") x
44.4 cm (17.48") x
68.4 cm (26.93")

28.8 kg (63.5 lb)

High Output, Two hot-plug 1100W 100-240 VAC Auto-Switching

CSN/NTM-PO1B-C

Intel Xeon E3-1225 v3 @ 3.20Ghz

Window 7 Embedded 64 bit

26.9cm (10.6”) x
38.6cm (15.2”) x
17.5cm (6.9”)

9.8kg (21.5lb)

400W 110V-240V AC, Auto-Switching

CSN/NTM-PO2B-1A /

CSN/NTM-PO2B-10A

Intel Xeon E5645, 2.4GHz

Windows Server 2008 Embedded SP2

35cm (13.72”) x
42cm (16.46”) x
17.5cm (6.88”)

13kg (28.5lb)

600W 100-240 VAC, Auto-Switching

CSN/NTM-PO1B
CSN/NTM-PO1B-A
Intel Xeon E3-1225 v3 @ 3.20GhzWindow 7 Embedded 64bit26.9cm (10.6”) x
38.6cm (15.2”) x
17.5cm (6.9”)
10.4kg (23lb)400W 110V-240V AC, Auto-Switching
CSN/NTMC-PO2BS-AC
CSN/NTMC-PO2BS-DC
Intel Xeon E5645, 2.4GHzWindow 200835cm (13.72”) x
42cm (16.46”) x
17.5cm (6.88”)
14kg (31lb)600W 100-240 VAC, Auto-Switching

CSN/NTM-EA-UGD /

CSN/NTM-EA3-UGD

 

 

8.68 cm (3.4") x
44.6 cm (17.6") x
60.2 cm (23.70")

28.39 kg (62.6 lb)

Two redundant 600W power supplies, 100-240 VAC, auto sensing

 

 
 
Documents
Datasheet
Title/DescriptionDownload 
Portable Network Time Machine Data Sheet
Portable Network Time Machine Data Sheet
Download PDF
Network Time Machine Data Sheet
Network Time Machine Data Sheet
Download PDF
Network Time Machine Gold Value Flyer
Gold Benefits for Network Time Machine
Download PDF
(777 KB)
 
Catalog
Title/DescriptionDownload 
Fluke Networks' Solution Catalog NEW
68 page guide to selection and ordering Fluke Networks' Solutions and Products
Download PDF
(7.68 MB)
 
Application Note
Title/DescriptionDownload 
VOIP Call Quality Application Note Network Time Machine
VOIP Call Quality Application Note Network Time Machine
Download PDF
(742 KB)
How to Merge Trace Files With ClearSight Analyzer
How to Merge Trace Files With ClearSight Analyzer
Download PDF
(1.02 MB)
Troubleshooting with the power of Multi-Segment Analysis
Troubleshooting with the power of Multi-Segment Analysis
Download PDF
(2.78 MB)
Troubleshooting with the Power of Multi-Tier Analysis
Troubleshooting with the Power of Multi-Tier Analysis
Download PDF
(921 KB)
Troubleshooting VoIP Problems with the Power of Multi-Tier and Multi-Segment Analysis
Troubleshooting VoIP Problems with the Power of Multi-Tier and Multi-Segment Analysis
Download PDF
(1.95 MB)
 
White Paper
Title/DescriptionDownload 
Guide To Deploying And Troubleshooting Video In The Enterprise
Guide To Deploying And Troubleshooting Video In The Enterprise
Download PDF
(1.85 MB)
Selecting a Network Recorder for back-in-time analysis to solve intermittent problems and unexpected events
Selecting a Network Recorder for back-in-time analysis to solve intermittent problems and unexpected events
Download PDF
(94 KB)
Application Centric Analysis White Paper
Application-Centric Analysis Helps Maximize the Value of Wireshark
Download PDF
(3.99 MB)
Why You Should Consider a Hardware Based Protocol Analyzer
Why You Should Consider a Hardware Based Protocol Analyzer
Download PDF
(753 KB)
 
Flyer
Title/DescriptionDownload 
DSS Trade-in Program - Flyer
DSS Trade-in Program - Flyer
Download PDF
(636 KB)
Tolly Group Test Report on Network Time Machine
Tolly Group Test Report on Network Time Machine
Download PDF
(539 KB)
Network Time Machine US Training Flyer
Network Time Machine US Training Flyer
Download PDF
(355 KB)
NTT - Advanced Technology: Stress Test Results for Network Time Machine
Results of an independent stress test performed by NTT Advanced Technology on the performance of the Network Time Machine Premium3.
Download PDF
(409 KB)
 
 
Case Studies
VanRan Communications Case Study

Fluke Networks’ Network Time Machine Cuts Troubleshooting Time in Half for Voice and Data Telecom Company

Challenge:
VanRan Communications helps customers deploy converged voice and data systems based on AVAYA technology. When problems emerge with voice quality or the stability of a system, engineers need to quickly isolate the issue and identify if the network or hardware is to blame. Unfortunately, this process is time consuming and difficult, often taking months of troubleshooting time with tools like Wireshark. Making matters worse, issues are not always isolated, causing VanRan to redeploy additional resources and hardware in an attempt to fix the problem. To accelerate the troubleshooting process and increase accuracy, VanRan engineers needed a solution that simplified simultaneous data capture and instantly combined data flows so engineers could accurately isolate a problem, prove its source, and fix it fast.

Results:
VanRan selected Fluke Networks Network Time Machine™, an all-in-one packet capture appliance for network and application analysis. With the solution, VanRan engineers have dramatically improved their ability to identify root cause, increasing their success rate from roughly 50 percent to more than 95 percent. Furthermore, engineers have dramatically reduced the amount of time spent finding a problem by approximately 50 percent. The ability to streamline the troubleshooting process has helped increase customer satisfaction and allowed VanRan engineers to get more done in less time.

Read full story ...

 
 
Kern County Case Study

Kern County in California Uses Fluke Networks’ OptiView XG and Network Time Machine to Troubleshoot and Fix Network and Application Performance Issues

Click to View

Challenge:
The IT team at Kern County is responsible for providing support services from one central location to all other departments in the county. Like many IT departments, the team often struggles to easily gain insight into network performance and key systems and applications that are vital to county operations. When problems do emerge, the team often hears about them first from end users, and is then forced to use a variety of outdated and complex tools that slow the troubleshooting process to a crawl. With more than 9,000 users the team needed to a) be able to more easily monitor and troubleshoot their VoIP network, and b) have a comprehensive and portable solution that could automate network and application analysis so the team could monitor and troubleshoot problems fast before they impacted users.

Results:
Kern County choose Fluke Networks' Network Time Machine™ and Fluke Networks' OptiView® XG Network Analysis Tablet to gain insight and speed problem isolation and remediation. Using these solutions, the IT team has increased the visibility they have into network and application performance, and dramatically reduced their troubleshooting time. The team regularly monitors VoIP MOS (mean opinion score) and can instantly isolate and rebuild calls to find problems at a packet level. In addition, they can now continually monitor all other network and application infrastructure components from a single location and when needed, take the OptiView XG tablet into the field for more complex fixes, reducing excessive travel for the team.

Read full story ...

 
 
Toll Authority Case Study

Major Roadway Authority Uses Network Time Machine for PCI Compliance and Application Performance

Challenge:
The Authority was migrating to a 10G network and did not have analyzers in place that could support high bandwidth. In addition, because of the large number of payment transactions processes, the Authority needed a solution not only capable of monitoring application performance, but that could also aid in reaching and maintaining PCI compliance.

Results:
The Authority has now made the transition to 10G and is able to quickly and easily resolve application performance issues by getting to the root cause of problems. Furthermore, the Authority is now PCI-DSS compliant.

Read full story ...

 
 
Aptela

Aptela is a leading provide of PBX hosting service that provide live, web-based call and data service for Small and Medium-sized Businesses (SMBs). Aptela's technology has evolved over the past 10 years from their root as an IVR and mobile solution for the financial industry.

Aptela deployed the Network Time Machine (NTM) to conduct long-duration capture on their Gigabit Ethernet aggregation points.  Using the NTM's pre-established metrics, Aptela dramatically imrpoved their insight and visibility into all VoIP call, fax, email or phone registration over their network.  With the NTM, they can quickly detect, identify and isolate quality problems caused by latency, jitter and packet loss and pin-point problems to the customer or carrier network

Read full story ...

 
 
NTT Marketing Act Corporation

Telephone conferencing services are increasingly being used as a vital means to create new business opportunities. Standing at the forefront of this trend is NTT Marketing Act's Chorusline telephone conferencing service. The service helps enterprise keep costs down and profits up.

Chorusline has been making steady inroads into the tele-confererncing service market, as it is easy to set up and is very cost effective.  It is pivital that they provides a stable 24/7 service with high-quality audio communication.  The Network Time Machine monitors traffic out-of-band on the service provider's critical 1Gbps links to provide comprehensive quality metrics and forensic analysis capability to ensure high availability for the Chorusline service.

Read full story ... 

 
 
SoftBank IDC

The enforcement of J-SOX and other compliance regulations, plus the trend of ever-rising data volumes has driven corporate demand for high-capacity high-efficiency data centers at exponential rates. The range of functions data centers are now expected to provide is nothing short of remarkable, and the convergence of these factors has created something like a second data center boom.

SoftBank IDC, a leader in the data-center industry, is in the midst of vigorously expanding its operations, with the goal of providing an even wider range of high-quality, upper-layer services, including services not seen in data centers to date. The Network Time Machine provides high-capacity packet capture and forensic analysis  is a powerful solution that SoftBank IDC relies on when implementing such services.

Read full story ...
 

 
 
WILLCOM

WILLCOM, is the only service provider of PHS, called "AIR-EDGE", in Japan.  They offer wireless data communication and VoIP services through its independent network with approximately 160,000 PHS cell stations across Japan.  The key feature of the service is that users can enjoy up to 800kbps of stable data communication service with only a small fixed charge of JPY3, 880 ($40) per month.

In order to provide reliable and excellent service all-the-time across the country, WILLCOM deployed the Network Time Machine Portable to conduct data analysis and performance verification to ensure smooth service delivery during network expansion.  When service problem occurs, the NTM's forensic analysis is used for back-in-time analysis to get to root cause quickly.

Read full story ...

 
 
Digicel Group Limited

Digicel is a fast-growing mobile carrier with a need to better monitor its IP network, both for congestion and to ensure call quality and billing accuracy. While the company had looked at a broad range of solutions, none provided the necessary combination of network monitoring for IP networks, both for congestion and to ensure VoIP call quality and billing accuracy… until someone recommended they look at Network Time Machine from Fluke Networks.

Read full story ...

 
 
 
 
Selection Guide

Network Time Machine Selection Guide

 

Model

Network Monitoring Interface (Gbps)1

Number of Monitoring Interfaces

Stream-to-Disk throughput (Gbps)2

RAID Configuration (Controller + ESA)

Basic RAW Capacity (Controller + ESA) ( (TB) 3

Maximum Raw Capacity  (Controller + ESA) (TB)

CSN/NTM-EX4-A14202NA
CSN/NTM-ST4LA14458NA
CSN/NTM-ST4MA144512NA
CSN/NTM-PR4MA102551212
CSN/NTM-ST4EA51445+58 + 24/368 + 192/288
CSN/NTM-PR4EA61021 ESA: 5 85+58 + 24/368 + 192/288
2 or more ESAs: 10
CSN/NTM-PR4HA71022 ESA: 10 85+508 + 48/728 + 384/576
4 or more ESAs: 20
CSN/NTM-PO1B-C14203NA
CSN/NTM-PO2B-1A9144.5548 11
CSN/NTM-PO2B-10A91024.5548 11
CSN/NTMC-PO2BS-AC
CSN/NTMC-PO2BS-DC
1 and 10 104 or 2 102057NA

Note:
1. No SFP/SFP+/XFP transceivers are included with NTM. Please order separately CSN/ACC-90XX.
2. Stream-to-disk throughput is the maximum traffic rate at which NTM can sustain storing data to disk with no packet loss.
3. Raw capacity is total raw hard disk storage available. It will be shared by OS, NTM system programs, PacketStore and other temporary program buffers.
4. External Storage Appliance (ESA), CSN/NTM-EA-UGD or CSN/NTM-EA3-UGD, must be ordered separately.
5. Number of ESAs supported are 1 up to 8.
6. Number of ESAs supported are 1, 2, 4, 6, 8
7. Number of ESAs supported are 2, 4, 8, 12, 16
8. This is the minimum sustainable S2D rate supported.
9. Portable NTM comes with soft-shell Case on wheels. Hard case for shipping is available as option.
10. This model host both 1Gbps and 10Gbps interfaces but only one set of interfaces can capture
11. Upgradable kit to CSN/NTM-PO2B-10PA available.
12. All NTM Express, Standard and Premium come with a Rackmount kit.  48VDC support available for all NTM Standard and Premium model.  48VDC for ESA available soon.

 
 
Gold Product Support

Fluke Networks' Gold Support Program for the Network Time Machine (NTM) ensures that you can maximize your NTM to fully leverage your protocol analysis.

Gold Support is the only way to make the most of your purchase with the latest software releases and access to our comprehensive support resources.

What do you get with Gold Support for Network Time Machine?

Software upgrades - Your Network Time Machine software will never be out of date. You'll receive all software upgrades released during the term of your support contract - the only way to receive them and keep your NTM updated.
 

Recent Key Releases

NTM v7.0

NTM v7.1

NTM v8.0

NTM v9.0

Release date

2009

2010

2011

2012

Enhanced Remote Agent Manger consolidates the configuration of filter, retrieval of packet and merging of traces from multiple sources (interfaces of NTM and XG, and local trace file)   x
Remote Agent Manager supports get and put configuration from multiple NTMs   x
Inter-segment Packet Loss statistic in Combine Flow view   x
Tunneled traffic analysis in Atlas and eCSA: MPLS, GTP, PPB, GRE, and user defined   x
Microburst analysis with alarm up to 1msec resolution   x
Fast TopN Atlas/Network table view and PDF reports   x
Quick search by IP address or Flow in Atlas/Network statistic   x
Export of tables in Atlas to CSV file   x
Faster launch and navigation from Remote Viewer   x
Bug fixes and enhancements   x
Support Portable2B with 10Gbps S2D rate and 1Gbps + 10Gbps in the same box   x
Increase maximum storage capacity up to 144Gbps for Premium3, and 216TB for Standard3   x
Performance Bottleneck Analysis (PBA) in Atlas  x 
Scheduled and On-Demand Atlas report  x 
Alarm for PBA  x 
Add PBA in embedded CSA  x 
System Recovery DVD shipped with new NTMs EX3, ST3 and PR3  x 
RAID5 support in Standard3  x 
Multiple dynamic payload type definition  x 
Hardened Window appliance  x 
NTM Agent Viewer and CSA co-exist and supported on Window7 64 bit OS  x 
Hardware filter/slicing improvement and Packet capture de-duplication x  
Increase Lock triggers by time/day setting from 1 to 3 x  
Enable capture start/stop from Agent Manager console x  
Address book import/export x  
Agent Manager and CSA co-exist x  
Support latest Wireshark 1.2.4 x  
Go to Trigger Frame x  
Atlas Enhancements: Add TCP retries counts, Database Optimization, Analysis type options added to Atlas configurationx   
NTM capture operation triggered by time settings, including start and stopx   
NTP Time Synchronization has been addedx   
Jumbo Framex   
HTTP Reassembly Improvementx   


Access to live 24 x7 technical support - Gold Support includes direct, immediate telephone access to our world-class Technical Assistance Center (TAC), access only available to Gold Members.  Our centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions interpret results and help you get the most out of your Network Time Machine.

Hardware Repair - If your Network Time Machine mainframe needs repair it will be done free-of-charge. The unit will receive priority service free-of-charge at the nearest service depot for the Network Time Machine, (Tokyo, Beijing, Eindhoven or Seattle).  In some countries, on-site repair for the Network Time Machine EX4, Standard 3 and Premium is available to customers with the Gold Support program (see list of countries).  *Gold Support for the Network Time Machine does not currently include a loaner unit during repair service.

Access to our Knowledge Base - You’ll have an open door to valuable information we’ve gathered from helping customers over the years, content only available to Gold Support Program members.  It also includes helpful technical articles written by our experts.

Member Only promotions - Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other special values.

Gold Support for NTM and VPM rack mount units (which includes software updates, onsite repair services and TAC support) is available for up to 5 years from the date of original equipment purchase. Server hardware must be upgraded at least every 5 years to maintain Gold support eligibility. Fluke Networks guarantees software backward compatibility with rack mount NTM and VPM appliances for three years after the original purchase date.  Beyond the third year we will maintain compatibility if the hardware platform allows, although due to the high-performance nature of our solutions Fluke Networks recommends customers to upgrade their servers every 3 years for optimal performance.

As a Fluke Networks' Gold Support Member you will receive access to all of these critical support resources and ensure that you are getting the most out of your Network Time Machine.