Gold Support for your OptiFiber OTDR is still available with coverage dates not to exceed December 31, 2016.
Gold Support for your OptiFiber® OTDR allows you to make the most of your OptiFiber purchase while ensuring a higher return on your investment. As the requirements for testing and certifying fiber continue to grow, you need to ensure the performance of mission-critical fiber infrastructures. Gold Support will give you that added insurance by minimizing downtime, faster trouble resolution and total access to all support resources.
What do you get with Gold Support for your OptiFiber and OTDR Fiber modules?
Annual Calibration and Factory Refresh - ISO 9001 standards compliance requires annual unit calibration. Keeping your Fiber modules calibrated is critical to ensure accuracy when testing fiber networks. Our calibration processes are ISO-9001 controlled and designed to certify that your OptiFiber and OTDR Fiber modules meet all published specifications. When you schedule calibration for your OptiFiber and covered OTDR Fiber modules we will set you up to receive a loaner* unit while your OptiFiber mainframe and OTDR Fiber modules are precisely calibrated to factory specifications (calibration certificate provide - calibration traceable with data available for extra charge), repaired as necessary with genuine OEM repair parts, upgraded with all of the latest software and firmware then cleaned and performance verified. In addition, all accessories that came with your OptiFiber will be tested and replaced if faulty or defective. *Loaner unit for calibration is currently only available in the U.S., and must be scheduled.
Repairs and loaner equipment - If your OptiFiber or covered OTDR Fiber modules fail, we'll deliver a loaner unit via next business day delivery to keep you up and running. We'll repair your OptiFiber or OTDR Fiber module and replace defective accessories that came with your unit at no charge, with first on bench priority, and return it to you - all shipping paid by Fluke Networks.
Accessory Replacement - Some accessories are essential to testing and certifying fiber cables. During the term of your Gold Support contract, if any standard accessory that came with your OptiFiber is qualified as defective or faulty by our technical assistance center, it will be replaced free of charge. There is a limitation of one Launch Lead and 250X/400X Inspection Camera per year, provided they have met the aforementioned criteria.
Covered accessories include:
• Batteries • MMC reader • Launch Leads - (1 Launch Lead per year) • Chargers • Cables • Carrying cases
• 250X/400X Inspection Camera - (1 per year)
Gold Lifetime BuyBack Guarantee - Buy the tools you need now knowing that Fluke Networks will buy it back when it’s time for a new one. Get 100% cash back within 30 days, 60% within 1 year, and 15% after a year for the life of your tester covered by Gold. (Full terms and conditions can be found at www.flukenetworks.com/GoldBuyBack.) (Currently not available within Asia)
Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes priority access to our world-class Technical Assistance Center (TAC). Our centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night, to answer complex troubleshooting questions, including GOLD only services such as: Test set-up and instrument configuration, Fiber testing and reference setting, Test results interpretation, including trace results analysis. Let us help you get the most out of your OptiFiber and OTDR Fiber modules and understand the results you are seeing.
Training Opportunities - Online training that can be utilized without having to take your staff our of the field can be a valuable tool. Gold Support members have exclusive access to on-line training modules.
Unlimited access to our Knowledge Base - You’ll have an open door to valuable proprietary information we’ve gathered from helping customers over the years. It also includes helpful technical articles written by our experts.
Member Only promotions - Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
Gold Support for the OptiFiber and OTDR Fiber modules may be purchased via one of the bundles below, or purchased individually for the OptiFiber and appropriate OTDR Fiber modules package. You must have Gold Support coverage for both the mainframe and OTDR fiber modules for complete coverage.
|GLD-OF-500-M||1 year of Gold Support for OptiFiber Multimode Value Bundle - Models: OF-500-M, OF-500-01, OF-500-01/50M, OF-500-02, OF-500-02/50M or OF-400-01|
|GLD-OF-500-MOD||1 year of Gold Support for any one OptiFiber module - Models: OF-500-M or OF-500-S (module only)|
|GLD-OF-500-MS||1 year of Gold Support for the OptiFiber MM/SM Value Bundle - Models: OF-500-MS or OF-400-03|
|GLD-OF-500-MS-3YR||3 years of Gold Support for the OptiFiber MM/SM Value Bundle - Models: OF-500-MS or OF-400-03|
|GLD-OF-500-M10||1 year of Gold Support for OptiFiber Datacenter-Ready Certifying OTDR (MM) - Models: OF-500-M10, OF-500-10 or OF-500-10/50M|
|GLD-OF-500-MS35||1 year of Gold Support for OptiFiber Enterprise-Ready Certifying OTDR (SM/MM) Bundle - Models: OF-500-MS35, OF-500-35 or OF-500-35/50M|
|GLD-OF-500-MS35-3||3 years of Gold Support for OptiFiber Enterprise-Ready Certifying OTDR (SM/MM) Bundle - Models: OF-500-MS35, OF-500-35 or OF-500-35/50M|
|GLD-OF-500-MS45||1 year of Gold Support for OptiFiber Premium Enterprise-Ready Certifying OTDR (MM/SM) Bundle - Models: OF-500-MS45 or OF-500-45|
|GLD3-OF-500-MS45||3 years of Gold Support for OptiFiber Premium Enterprise-Ready Certifying OTDR (MM/SM) Bundle - Models: OF-500-MS45 or OF-500-45|
|GLD-OF-500-MSDTX||1 year of Gold Support for OptiFiber Enterprise-Ready Certifying OTDR + DTX CableAnalyzer (MM/SM) Bundle - Models: OF-500-MSDTX or OF-500-50|
|GLD-OFTM-53XX||1 year of Gold Support for the OptiFiber Probe Kit - Models: OFTM-5352|
|GLD-OFTM-56XX||1 year of Gold Support for any one OptiFiber module - Models: OFTM-5610B, OFTM-5611B or OFTM-5612B|
|GLD-OFTM-57XX||1 year of Gold Support for any one OptiFiber module - Models: OFTM-5730,OFTM-5731 or OFTM-5732|
|GLD-OF||1 year of Gold Support for the OptiFiber mainframe and battery (no module) - Model: OF-500|
Download the OptiFiber OTDR Gold Support Value Flyer - US Priced