Accelerates every step of the copper certification process
- Versiv™ modular design supports copper certification, fiber loss, OTDR testing and Wi-Fi analysis
- Unmatched speed for Cat 6A, Class FA and all current standards
- ProjX™ system manages job requirements and progress from set-up to systems acceptance, making sure all tests are completed correctly
- Taptive™ user interface simplifies set-up, and eliminates errors
- Analyze test results and create professional test reports using LinkWare™ management software
- Graphically displays the source of failures including crosstalk, return loss and shield faults for faster troubleshooting
- ETL Verified to IEC Level V – the most stringent accuracy requirement
- Endorsed by cabling vendors worldwide
- Built in Alien Crosstalk testing capability
- Compatible with Linkware™ Live. Linkware Live enables to easily track job progress, get real-time access to test results to quickly fix problems in the field, and easily transfer and consolidate test results from the tester to LinkWare™ PC Cable Test Management Software.
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|Talk to an Expert||Where to Buy|
The DSX-5000 CableAnalyzer improves the efficiency of copper certification with unmatched speed for testing Cat 6A and Class FA while meeting draft IEC Level V – the most stringent accuracy requirement. The ProjX Management System helps ensure jobs are done correctly the first time and helps tracks progress from set-up to systems acceptance. Versiv platform supports modules for fiber testing (Both OLTS and OTDR). The platform is easily upgradeable to support future standards. Troubleshoot faults faster with the Taptive user interface which graphically displays the source of failures including crosstalk, return loss and shield faults. Analyze test results and create professional test reports using LinkWare™ Management Software. Fluke Networks' DSX-5000 CableAnalyzer is Intertek (ETL) Verified in accordance with the IEC-61935-1 specifications for accuracy Level IV, and draft accuracy Level V, and in accordance with the ANSI/TIA-1152 specifications for Level IIIe.
- Versiv enables users to accomplish more than ever before with a cable tester, by accelerating every step of the testing process
- ProjX management system eases tasks from initial set-up of a job to system acceptance. It eliminates redundant steps, and ensures that all tests are completed correctly the first time, and every time
- Taptive user interface puts advanced data analysis and easy set-up and operation at the fingertips of technicians of all skill levels
- LinkWare management software provides unmatched analysis of test results and professional test reports
- The DSX reduces the time required to fix cabling faults with Dedicated Diagnostics, a simple test that locates the problem
- Compliant with proposed ISO (IEC WG9 Standard IEC61935-1) Level V accuracy requirements to 1000 MHz
- Supports the complete suite of Resistance Unbalance standards needed for Power over Ethernet (PoE) – IEC61935-1 & 11801-1-4, IEEE 802.3af, IEEE 802.3at, ANSI/TIA-568-C.2
- Next generation balance drafts – IEEE 802.3, TIA TR42.7
- Ten second Cat 6A test time contributes to the fastest way to gain certification
- Graphically displays the source of failures including crosstalk and distance to shield faults for faster troubleshooting
- Manage up to 12,000 test results with full graphics
- Capacitive touchscreen allows quick tester setup with easily selectable cable types, standards and testing parameters
- 1 billion links reported on LinkWare management software
ProjX™ Management System
Versiv’s ProjX™ System manages jobs from setup to systems acceptance, ensuring that all tests are completed correctly. Enter the testing details for a job once, and ProjX stores them in a project file with a name the whole team can understand. Change modules or jobs without having to re-enter details. Support multiple testers on the same job by sharing project files via USB sticks or email. Easy just met efficient.
|Set-up or view test limits, and testing attributes.||Project menu screen shows percent complete|
|Project Specific screen shows up to the minute project details.|
Taptive™ User Interface
Now you can test across multiple media types and requirements as easy as using a smartphone. Simply, select the job you’re working on, and the large display confirms the test that needs to be performed. Taptive helps you tap into the overall cabling infrastructure faster and more easily.
|Taptive user interface simplifies set-up,|
eliminates errors and speeds troubleshooting.
LinkWare™ PC Cable Test Management Software
Project managers have full capabilities to monitor workflow and consolidate test results.
LinkWare PC pulls data together into a single report that is easy for customers to understand, showcasing quality and workmanship. LinkWare Stats feature in LinkWare PC, provides automated statistical reports that turns test results into charts to reveal performance. The report even summarizes your entire cabling and fiber infrastructure in one compact, graphical format, so it is easy to verify margins and anomalies.
|Integrate tests from different testers into one unified report.||LinkWare Stats summarizes all project data|
LinkWare™ Live Test Results Management Service
LinkWare Live is a cloud-based service that lets you manage certification jobs anytime, anywhere, with anyone on any device. With LinkWare Live, you can
- Keep track of every test on every job. Get an overview of every project from any smart device. Drill down to each individual test. Instantly receive notification of incorrect test setting or cable IDs.
- Get it right the first time. Define cable IDs and test settings from your PC or tablet. Then send them to the testers or Brother label printers (Available only in the US) at the jobsite for mistake-free testing.
- Keep your testers up to date. Standards can change without notice, and an out-of-date test report can mean hours of re-testing. LinkWare Live automatically ensures your testers are running the latest.
- Stop wasting time and gas driving testers back to the office. Upload your test results straight from the job site to LinkWare Live over Wi-Fi. Then download them automatically to the right job for fast report generation with LinkWare PC.
- Avoid Project Delays. Track the last used location and monitor the status of all testers to ensure they are always calibrated and running the latest firmware*
- Support all Versiv models: DSX-5000, CertiFiber Pro, OptiFiber Pro, and the FI-7000.
*See supported countries.
Models & Accessories
1 Versiv Mainframe & Remote, (2) DSX-5000 CableAnalyzer Modules, Set of CAT 6A/Class EA Permanent Link Adaptors, Set of CAT 6A/Class EA Channel Adaptors, (2) Headsets, (2) HandStrap, (2) Shoulder Straps, Carry Case, USB Interface Cable, Versiv Open Source Software CD, (2) AC Chargers, (2) Universal Couplers, (2) AxTalk Terminators, Statement of Calibration and Getting Started Guide. See Photo
DSX-5000 with 1 year of Gold Support coverage (available in the United States, Europe and Japan only. Europe order: DSX-5000 INTL/GLD, Japan order: DSX-5000 AP/GLD).
1 Versiv Mainframe & Remote, (2) DSX-5000 CableAnalyzer Modules, (2) CertiFiber Quad OLTS Modules, Set of CAT 6A/Class EA Permanent Link Adaptors, Set of CAT 6A/Class EA Channel Adaptors, (2) Headsets, (2) Handstraps, (2) Shoulder Straps, Large Carry Case, USB Interface Cable, Versiv Open Source Software CD, (2) AC Chargers, (2) Universal Couplers, (2) AxTalk Terminators, USB Video Inspection Probe w/ 4 Tips, (2) OneClick Cleaners (1.25/2.50 mm), (2) LC/LC Simplex Adaptors, SC/LC EF-Compliant MM TRC Kit 50 µm, SC/LC SM TRC Kit, TRC Carry Case, Statement of Calibration and Getting Started Guides.See Photo
DSX-5000Qi with 1 year of Gold Support coverage (available in the United States, Europe and Japan only. Europe order: DSX-5000QiINTL/GLD, Japan order: DSX-5000Qi AP/GLD) See Photo
1 Versiv Mainframe & Remote, (2) DSX-5000 CableAnalyzer modules, (2) CertiFiber Quad OLTS modules, OptiFiber Quad OTDR module, Set of CAT 6A/Class EA Permanent Link Adaptors, Set of CAT 6A/Class EA Channel Adaptors, (2) Headsets, (2) HandStraps, (2) Shoulder Straps, Hardsided Carry Case, USB Interface Cable, Versiv Open Source Software CD, (2) AC Chargers, (2) Universal Couplers, (2) AxTalk Terminators, (2) OneClick Cleaners (1.25/2.50 mm), SC/SC Simplex adaptors, 2 SC/LC Multimode Launch Cables—50 µm, 2 SC/LC Singlemode Launch Cable—9 µm, USB Fiber Inspection Video Probe with 4 Tips, (2) LC/LC Simplex Adaptor, SC/LC EF-Compliant MM TRC Kit 50 µm, SC/LC SM TRC Kit, TRC Carry Case, Statement of Calibration and Operator's Manual Getting Started Guides. See Photo
DSX-5000QOi with 1 year of Gold Support coverage (available in the United States, Europe and Japan only. Europe order: DSX-5000QOiINTLGLD, Japan order: DSX-5000QOi AP/GLD).
1 Versiv Mainframe & Remote, (2) DSX-5000 CableAnalyzer™ Modules, (2) CertiFiber Multimode MM OLTS Modules, Set of CAT 6A/Class EA Permanent Link Adaptors, Set of CAT 6A/Class EA Channel Adaptors, (2) Headsets, (2) HandStraps, (2) Shoulder Straps, Large Carrying Case, USB Interface Cable, Versiv Open Source Software CD, (2) Universal Couplers, (2) AxTalk Terminators, USB Video Inspection Probe w/ 4 Tips, (2) OneClick Cleaners (1.25/2.50 mm), (2) LC/LC Simplex Adaptors, SC/LC EF-Compliant MM TRC Kit 50 µm, TRC Carry Case, Statement of Calibration and Operator's Manual Getting Started Guides.See Photo
DSX-5000Mi with 1 year of Gold Support coverage (available in the United States,Europe and Japan only. Europe order: DSX-5000MiINTL/GLD, Japan order: DSX-5000Mi AP/GLD).
Versiv Professional Kit contains the DSX CableAnalyzer, CertiFiber Pro, OptiFiber Pro, Fiber Inspection and a full complement of product accessories. Click here for a detail list of contents.
DSX-5000-PRO with 1 year Gold Support coverage (available in United States, Europe and Japan only. Europe order DSX-5000PROINTLGLD, Japan order: DSX-5000-PROAP/GLD).
1 Versiv Remote, (2) DSX-5000 CableAnalyzer Modules, Set of CAT 6A/Class EA Permanent Link Adaptors, Set of CAT 6A/Class EA Channel Adaptors, (2) Headsets, (2) HandStraps, (2) Shoulder Straps, Carry Case, Versiv Open Source Software CD, (2) AC Chargers, (2) Universal Couplers, (2) AxTalk Terminators, Statement of Calibration and Getting Started Guide See Photo
1 Versiv Remote, (2) DSX-5000 CableAnalyzer modules, (2) CertiFiber Quad OLTS Modules, Set of CAT 6A/Class EA Permanent Link Adaptors, Set of CAT 6A/Class EA Channel Adaptors, (2) Headsets, (2) HandStraps, (2) Shoulder Straps, Large Carry Case, Versiv Open Source Software CD, (2) AC Chargers, (2) Universal Couplers, (2) AxTalk Terminators, (2) LC/LC Simplex Adaptors, SC/LC EF-compliant MM TRC Kit 50 µm, SC/LC SM TRC Kit, TRC Carry Case, Statement of Calibration and Getting Started Guide See Photo
(2) DSX-5000 CableAnalyzer Modules, OptiFiber Quad OTDR Module, Set of CAT 6A/Class EA Permanent Link Adaptors, Set of CAT 6A/Class EA Channel Adaptors, (2) Headsets, Large Carry case, Versiv Open Source Software CD, (2) AC Chargers, (2) Universal Couplers, (2) AxTalk Terminators, SC/SC Simplex Adaptors, 2 SC/LC Multimode Launch Cables—50 µm, 2 SC/LC Singlemode Launch Cable—9 µm, (2) OTDR Hanging straps and magnets, SC/SC Simplex Adaptor, LC/LC Simplex Adaptor, Statement of Calibration and Getting Started Guides See Photo
(2) DSX-5000 CableAnalyzer Modules, Set of CAT 6A/Class EA Permanent Link Adaptors, Set of CAT 6A/Class EA Channel Adaptors, (2) Headsets, (2) HandStraps, (2) Shoulder Straps, Carry Case, Versiv Open Source Software CD, (2) AC Chargers, (2) Universal Couplers, (2) AxTalk Terminators, Statement of Calibration and Getting Started Guide See Photo
DSX Universal Permanent Link Adapter See Photo
DSX CAT 6A/CLASS EA PLA SET See Photo
DSX TERA CAT 7A/CLASS FA PLA SET See Photo
DSX COAX ADAPTER See Photo
DSX COAX ADAPTER SET
DSX CAT 6A/CLASS EA CHA SET See Photo
DSX TERA Cat 7A/CLASS FA CHA SET See Photo
DSX TERA CAT 7A/CLASS FA PLA & CHA KIT
DSX GG45 CLASS FA CHANNEL ADAPTER SET See Photo
DSX M12 4-POSITION ADAPTER SET See Photo
DSX Patch Cord Test Adapter Set for Category 5e patch cords See Photo
DSX Patch Cord Test Adapter Set for Category 6 patch cords See Photo
DSX Patch Cord Test Adapter Set for Category 6A patch cords
1 GHZ DSX Replacement MODULE
Versiv Main Replacement
Versiv Remote Replacement
Versiv Headphones See Photo
WiFi Adapter for Versiv Mainframe. (Available in the following countries.)
VERSIV Hardsided Case See Photo
Versiv Large Carry Case See Photo
Versiv Small Carry Case. See Photo
Backpack strap for Versiv Large Case See Photo
Versiv Battery See Photo
Versiv Charger See Photo
Versiv Strap Kit See Photo
Versiv Demo Stand
DSX SET-REF MODULE
SYSTIMAX® VisiPatch® 360 (T568B) Personality Module
SYSTIMAX® VisiPatch® 360 (T568A) Personality Module
TYCO/AMP 610XC CONNECTOR (T568B) Personality Module
TYCO/AMP 610XC CONNECTOR (T568A) Personality Module
LEVITON 110 (T568B) Personality Module
LEVITON 110 (T568A) Personality Module
TE/ADC/KRONE HIGHBAND (T568B) Personality Module
TE/ADC/KRONE HIGHBAND (T568A) Personality Module
TE/ADC/KRONE ULTIM8 (T568B) Personality Module
TE/ADC/KRONE ULTIM8 (T568A) Personality Module
SIEMON S210 (T568B) Personality Module
SIEMON S210 (T568A) Personality Module
PANDUIT GIGAPUNCH (T568B) Personality Module
BELDEN GigaBIX (T568B) Personality Module
BELDEN GigaBIX (T568A) Personality Module
SYSTIMAX® 110 (T568B) Personality Module
SYSTIMAX® 110 (T568A) Personality Module
|Shielded and unshielded pair LAN cabling||TIA Category 3, 4, 5, 5e, 6, 6A: 100 Ω|
ISO/IEC Class C, D, E, EA, F, and FA: 100 Ω and 120 Ω
|Standard Link Interface Adapters|
|Permanent link adapters||Plug type: shielded RJ45|
Optional Plug type: Tera
|Channel Adapters||Jack type: shielded RJ45|
Optional Jack type: Tera
|TIA||Category 3, 4, 5, 5e, 6, 6A per TIA 568-C.2|
|ISO/IEC||Class C and D, E, EA, F, FA certification per ISO/IEC 11801:2002 and amendments|
|Maximum frequency||1000 MHz|
|Speed of Autotest||Full 2-way Autotest of Category 5e or 6/Class D or E: 9 seconds. Full 2-way Autotest of Category 6A/Class EA: 10 seconds|
|Support test parameters (The selected test standard determines the test parameters and the frequency range of the tests)||Wire Map, Length, Propagation Delay, Delay Skew, DC Loop Resistance, Insertion Loss (Attenuation), Return Loss (RL), NEXT, Attenuation-to-crosstalk Ratio (ACR-N), ACR-F (ELFEXT), Power Sum ACR-F (ELFEXT), Power Sum NEXT, Power Sum ACR-N, Power Sum Alien Near End Xtalk (PS ANEXT), Power Sum Alien Attenuation Xtalk Ratio Far End (PS AACR-F)|
|Input protection||Protected against continuous telco voltages and 100 mA over-current. Occasional ISDN over-voltages will not cause damage|
|Display||5.7 in LCD display with a projected capacitance touchscreen|
|Case||High impact plastic with shock absorbing overmold|
|Dimensions||Main Versiv unit with DSX-5000 module and battery installed: 2.625 in x 5.25 in x 11.0 in (6.67 cm x 13.33 cm x 27.94 cm)|
|Weight||Main Versiv unit with DSX-5000 module and battery installed: 3 lbs, 5oz (1.28 kg)|
|Main unit and remote:||Lithium ion battery pack, 7.2 V|
|Typical battery life:||8 hours|
|Charge time*||Tester off: 4 hours to charge from 10 % capacity to 90 % capacity.|
|Languages supported||English, French, German, Spanish, Portuguese, Italian, Japanese, and Simplified Chinese|
|Calibration||Service center calibration period is 1 year|
|Operating Temperature||32°F to 113°F (0°C to 45°C)|
|Storage Temperature||-4°F to +122°F (-20° C to +50°C)|
|Operating relative humidity||0 % to 90 %, 32°F to 95 °F (0°C to 35°C)|
0 % to 70 %, 95°F to 113 °F (35°C to 45°C)
|Vibration||Random, 2 g, 5 Hz-500 Hz|
|Shock||1 m drop test with and without module and adapter|
|Safety||CSA 22.2 No. 61010, IEC 61010-1 2nd Edition + Amendments 1, 2|
|Operating altitude||13,123 ft (4,000 m)|
|Performance Specifications **|
|Category 6A/Class EA test modes (or lower link categories)||DSX-5000 CableAnalyzer modules exceed with Level IIIe requirements of TIA 1152 and Level IV of IEC 61935-1.|
|Class FA test modes||DSX-5000 CableAnalyzer modules exceed Level V requirements as in the draft 4th edition of IEC 61935-1.|
|Length of Twisted Pair Cabling1|
|Without Remote||With Remote|
|Range||800 m (2600 ft)||150 m (490 ft)|
|Resolution||0.1 m or 1 ft||0.1 m or 1 ft|
|Accuracy||± (0.3 m + 2 %); 0 m to 150 m|
± (0.3 m + 4 %); 150 m to 800 m
|± (0.3 m + 2 %)|
|Without Remote||With Remote|
|Range||4000 ns||750 ns|
|Resolution||1 ns||1 ns|
|Accuracy||± (2 ns + 2 %); 0 ns to 750 ns|
± (2 ns + 4 %); 750 ns to 4000 ns
|± (2 ns + 2 %)|
|Range||0 ns to 100 ns|
|Accuracy||± 10 ns|
|DC Loop Resistance Test|
|Range||0 Ω to 540 Ω|
|Accuracy||± (1 Ω + 1 %)|
|Overload recovery time||Less than 10 minutes to rated accuracy following an overvoltage. Referencing is required after repeated or prolonged overvoltage.|
Versiv Installation Contractor Brochure
DSX CableAnalyzer Datasheet
DSX Coax Datasheet
DSX M12 Datasheet_en
DSX M12 Channel Adapters
Fluke Networks Solution Catalog
The Guide for selecting and ordering Fluke Network Solutions and Products
Application Note: Why Calibrate Your Cable Certifier?
Copper Certification Testing Best Practices Pocket Guide
Copper Clad Aluminum (CCA) Cables
DC Resistance Unbalance Testing: Easy, Low-cost Insurance For Your Poe Systems
Encircled Flux- Real Or Imaginary
Whitepaper: Cabling Certification State of Industry
Whitepaper: How To Find Profits In New Places
Top 5 Reasons to Upgrade to Versiv
Versiv and DTX CableAnalyzer Gold Membership Benefits - Overview
Versiv and DTX CableAnalyzer Gold Membership Benefits - Overview
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PowerCom Empowers Technicians with LinkWare™ Live to Increase Team Efficiency - Case Study
By leveraging Versiv™ DSX-5000, CertiFiber® and LinkWare™ Live, PowerCom has significantly reduced the time and effort needed to test the systems and provide results to their customers.
Challenge: PowerCOM installs and services a wide range of information and communication systems including; voice, data, Wi-Fi, security and monitoring at a variety of both indoor and outdoor locations. With over 80% of employees working in the field on multiple client sites, delivery of test results to the PowerCOM office and/or client is often challenging. Historically, the process to set up test equipment and compile results has been manual and time intensive for both field and administrative staff. Additionally, some customers desired more frequent and periodic delivery of detailed test results, rather than only upon project completion. To address these issues, PowerCOM required a solution that could help their technicians and administrative staff be more efficient, as well as readily and more easily share data with their customers.
Results: By leveraging Versiv™ DSX-5000, CertiFiber® Pro and LinkWare™ Live, PowerCom has significantly reduced the time and effort needed to test the systems and provide results to their customers. Instead of requiring the field technicians to set-up test parameters and commute to the office to deliver/review the test reports, these tasks can be done remotely through the cloud. By leveraging LinkWare Live, PowerCom technicians can complete jobs faster, ensure test accuracy and reduce the potential for rework.
Extreme Packets Case Study
Extreme Packets completes cabling projects large and small, providing computer network installation services to universities, businesses, and commercial real estate construction. Since its beginning more than 15 years ago, the company has developed deep expertise in cabling, while keeping long-term client relationships. As it has grown and looked to maintain a competitive edge, Extreme Packets saw an opportunity to excel in two key areas: completing jobs more quickly and establishing a simpler way of managing cable test results for its customers
Upgrading to the Versiv™ DSX-5000 and LinkWare™ Live has dramatically reduced the time it takes to get to systems acceptance. Extreme Packets has reduced its individual cable certification times by 79%, and with LinkWare Live, the company can share test results with clients as soon as they have been uploaded, saving time and allowing clients to track testing progress. Using Versiv and LinkWare Live, Extreme Packets has significantly reduced overall project completion time by as much as 70%. In many cases, a project that would normally take 12 hours to complete with their old testers now takes as little as four hours to finish.
LanTroVision Adopts the Versiv™ DSX-5000 CableAnalyzer™ - Case Study
Migrating from the Fluke Networks DTX-1800 CableAnalyzer to the new Versiv DSX-5000 product line was caused less by a challenge and more by an opportunity to adopt a next-generation technology that leveled the playing field against shrinking budgets and project schedules.
Challenge: LanTroVision is a Singapore-based structured cabling and IT network installation company with subsidiaries and alliance partnerships across Asia, Australia, Africa, Europe, and South America. With annual revenue exceeding $106.8 million USD (S$133.54 million), LanTroVision is focused on continual growth by providing evolving product and service lines that meet or exceed customer expectations. The company has established a legacy of providing best-in-class network and cable infrastructure services, but maintaining this legacy grows more-and-more challenging as customer expectations increase despite shrinking budgets and project schedules. The company is constantly asked to do more with less.
Results: Migrating from the Fluke Networks DTX-1800 CableAnalyzer to the new Versiv DSX-5000 product line was caused less by a challenge and more by an opportunity to adopt a next-generation technology that leveled the playing field against shrinking budgets and project schedules. The Versiv DSX-5000 helps LanTroVision complete cable installation jobs to customer specifications in half the time. It allows them to test all kinds of cables used on the job and maintain maximum uptime in customer networks, all with little-to-no technician training. In addition, the DTX and DSX platforms are interoperable, allowing LanTroVision to make the most of their investments and migrate technologies as their budget and schedule allows.
Redstone Gains a Competitive Advantage with Versiv™ Family Adoption - Case Study
Challenge:Redstone provides structured cabling and intelligent infrastructure management for IT data center design and implementation, and smart building deployments. The company built a reputation for excellence by focusing on service quality and performance above all else. As its reputation grew, so did customer expectations for getting more with less time and budget investment. Redstone continually seeks any advantage possible in meeting these customer demands. Network testing and certification is no exception.
Results: Redstone upgraded its entire testing fleet to the new Versiv platform, including 40 DSX-5000 CableAnalyzer™ units, many equipped with CertiFiber® Pro Optical Loss Test Set (OLTS) modules and Fiber Inspection Cameras. The company also purchased 20 OneTouch™ AT Network Assistant units. Redstone will use these new systems to test installation of more than 250,000 copper links and 25,000 fiber cores each year. Migrating to the Versiv platform saves significant time with each installation, while providing added flexibility through its interchangeable modules for copper and fiber testing.
Certified Test Technician Training Course
You need to train and certify your existing employees to stay competitive in the installation and certification of high-speed structured cabling systems. Investing in the Fluke Networks Certified Cabling Test Technician™ (CCTT) training and certification program will not only improve installer skills, but also their effectiveness and productivity on the job in testing, certifying and troubleshooting copper and fiber cabling systems.
Click here for more information on the CCTT program.
DSX-5000 CableAnalyzer™ “Getting Started” Training Videos
New to the DSX-5000 CableAnalyzer™?
Learn the basics of operation, including unboxing, set-up, testing and reporting with our free video training courses.
Click here to access.
Gold Product Support
|Live technical support with exclusive phone number||
|FREE Annual Calibration and Factory Refresh||
|FREE Repair with “first on bench” turnaround service||
|Loaner Equipment Service*||
|FREE Accessory Replacements**||
|Member Only Promotions||
|Access to Technical Support Team||
Web and Email
Web, Email and Phone
|Response Time from Technical Support||
< 24 Hours
< 2 Hours
|Customer Support – Phone and Email||
24 x 7 x 365
|Primary Case Handling||
|Online training videos, Knowledge Base access, White papers and Best Practice guides||
|Software and Firmware upgrades||
*Available in certain geographies currently
**Applies to accessories in the original product purchase
Annual Calibration and Factory Refresh - ISO 9001 standards compliance requires the unit be calibrated per manufacturer’s recommendations, which is annually for the DSX-5000. Keeping your DSX-5000 CableAnalyzer and Fiber bundles calibrated is critical to ensure accuracy when testing copper and fiber networks. Our calibration processes are ISO-9001 controlled and designed to certify that your DSX-5000 CableAnalyzer and Fiber bundles meet all published specifications. To receive a loaner unit during calibration (available in most regions), we recommend you schedule your appointment 6 weeks in advance of your required calibration date. If a loaner is not required or calibration cannot be scheduled in advance, Gold customers may opt to instead receive a shipping waybill and calibrations will receive priority turnaround. Typical turnaround time for a calibration is 5 working days. Your DSX-5000 and Fiber bundles will be precisely calibrated to factory specifications (calibration certificate provided - calibration traceable with data available for extra charge), repaired as necessary with genuine OEM repair parts, upgraded with all of the latest software and firmware then cleaned and performance verified. In addition, all accessories that came with your DSX-5000 CableAnalyzer and Fiber bundles will be tested and replaced if faulty or defective.
Repairs and loaner equipment - If your DSX-5000 CableAnalyzer and Fiber bundles should fail, we'll deliver a loaner unit via next business day delivery to keep you up and running. We'll repair your DSX-5000 and Fiber bundles and replace defective accessories that came with your unit at no charge, with "first on bench" priority, and return it to you - all shipping paid by Fluke Networks.
Accessory Replacement - Some accessories are essential to testing and certifying cable. If any accessory that comes with your DSX-5000 CableAnalyzer or Fiber bundles are qualified as defective or faulty by our technical assistance center, it will be replaced free of charge. Universal Permanent Link Adapters and Modules are limited to replacement of one set per year, provided they have met the aforementioned criteria.
Access to live 24 x 7 technical support- Extend the expertise of your staff. Gold Support includes priority access to our world-class Technical Assistance Center (TAC). Our centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night, to answer complex troubleshooting questions, including GOLD only services such as: Test set-up and instrument configuration, Fiber testing and reference setting, Test results interpretation, including trace results analysis. Let us help you get the most out of your DSX-5000 CableAnalyzer and Fiber bundles and understand the results you are seeing.
Member Only promotions - Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
Ensure that you are getting the most out of your DSX-5000 CableAnalyzer and Fiber bundles with Gold Support Services. Gold Support must be purchased for the DSX-5000 CableAnalyzer and Fiber bundles for complete coverage.