Gold Members may receive onsite repair service for the Network Time Machine EX3, Standard 3 and Premium within the following countries:
| Andorra | Anguilla | Antigua & Barbuda |
| Argentina | Aruba | Australia |
| Austria | Barbados | Belgium |
| Belize | Bermuda | Bolivia |
| Bonaire | Brazil | British Virgin Islands |
| Brunei | Canada | Cayman Islands |
| Channel Islands | Chile | China |
| Colombia | Costa Rica | Curacao (Netherlands Antilles) |
| Czech Republic | Denmark | Dominica |
| Dominican Republic | Ecuador | El Salvador |
| England | Finland | France |
| Germany | Gibraltar (UK) | Greece |
| Grenada & Carriacou | Guadeloupe | Guatemala |
| Guernsey (UK) | Guyana | Haiti |
| Honduras | Hong Kong | India |
| Ireland | Isle of Man (UK) | Italy |
| Jamaica | Japan | Jersey (UK) |
| Liechtenstein | Luxembourg | Macau |
| Malaysia | Martinique | Mexico |
| Monaco | Montserrat | Netherlands |
| New Zealand | Nicaragua | Norway |
| Panama | Paraguay | Peru |
| Poland | Portugal | Puerto Rico |
| Saint John | Saint Kitts & Nevis | Saint Lucia |
| Saint Martin | Saint Vincent & The Grenadines | Scotland |
| Singapore | Slovakia | South Africa |
| South Korea | Spain | Suriname, The Bahamas |
| Sweden | Switzerland | Taiwan |
| Thailand | Trinidad & Tobago | Turks & Caicos Islands |
| United States | Uruguay | Vatican City |
| Venezuela | Virgin Islands | Wales |
