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Aptela is a leading provide of PBX hosting service that provide live, web-based call and data service for Small and Medium-sized Businesses (SMBs). Aptela's technology has evolved over the past 10 years from their root as an IVR and mobile solution for the financial industry. Aptela deployed the Network Time Machine (NTM) to conduct long-duration capture on their Gigabit Ethernet aggregation points. Using the NTM's pre-established metrics, Aptela dramatically imrpoved their insight and visibility into all VoIP call, fax, email or phone registration over their network. With the NTM, they can quickly detect, identify and isolate quality problems caused by latency, jitter and packet loss and pin-point problems to the customer or carrier network |
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